Wanjia International Hotel Reviews

Response from Property: 非常感謝您的詳細反饋，我們非常珍視每一位賓客的意見和建議。首先，很高興得知您對我們酒店的整體評價是積極的，我們一直致力於為賓客提供舒適、優質的住宿體驗。關於地理位置，我們理解離市中心稍遠可能會給部分賓客帶來不便。但正如您所提到的，我們酒店緊鄰公交站，這為您前往市中心提供了極大的便利。我們也一直在努力與周邊社區合作，希望未來能有更多便捷的交通方式供賓客選擇。關於餐飲方面，我們確實意識到酒店附近缺乏餐廳可能會給您的用餐帶來不便。對此，我們深表歉意。我們已經在考慮未來是否有可能在酒店內部增設餐飲設施，或者與周邊餐廳建立合作關係，為賓客提供更多的用餐選擇。同時，我們也歡迎您使用外賣服務，現在許多餐廳都提供網上點餐和配送服務，您可以在房間內輕鬆享受美食。再次感謝您的寶貴意見，我們承諾將持續關注賓客需求，不斷優化服務細節，努力為您和所有賓客提供更加完美的住宿體驗。期待您再次光臨我們的酒店，享受更加愉快的住宿時光。如有任何其他問題或需求，請隨時與我們聯繫，我們將竭誠為您服務。

Response from Property: We apologize for any disturbance you may have experienced during your stay at the hotel due to ambient noise. We understand the importance of a quiet and comfortable resting environment for our guests, and we are deeply sorry that we obviously failed to meet your expectations this time. We attach great importance to your feedback because your satisfaction is the highest criterion of our work. Regarding the KTV or bar noise problem you mentioned, we have taken note of the situation and will immediately communicate and coordinate with the relevant departments to find a solution. We will work hard to communicate with these venues to remind them to pay attention to noise control, especially during late night hours, to reduce disruption to surrounding residents and guests. At the same time, we also welcome you to provide more specific details about the noise problem, such as the specific time and frequency of occurrence, etc. This will help us understand the problem more accurately and take more effective measures to improve it. In order to make up for the inconvenience of your stay this time, we are willing to provide you with some compensation measures for your next visit, such as free room upgrades, complimentary breakfast coupons or discounts for your next stay, etc. We hope these measures demonstrate our sincerity and bring you some comfort.

Response from Property: We are very sorry to hear that you have such a negative review of our hotel. We will seriously reflect on the issues you mentioned about outdated facilities and poor services and work hard to improve them. We will strengthen staff training, improve service quality and professionalism, and ensure that every guest can have a satisfactory accommodation experience. At the same time, regarding the invoicing issues you mentioned, our hotel has always adopted formal and legal invoicing procedures and strictly abides by relevant tax laws. If you encounter problems during the invoicing process, we will actively assist you to solve them and ensure that your rights and interests are protected. Finally, we sincerely appreciate your feedback and suggestions, which are very important for us to improve our services and quality. If you have any other questions or need help, please feel free to contact us and we will be happy to serve you.

Response from Property: We are very sorry to hear that you are not satisfied with your feedback about our hotel's rooms, facilities, services and breakfast. Your opinions and suggestions are very important to us and we will take them seriously and work hard to improve. We are deeply sorry for the dirty carpet and outdated facilities in the room. We will arrange cleaning and maintenance work immediately to ensure that the room hygiene and facilities are up to standard. At the same time, we will also strengthen daily maintenance and upkeep to avoid similar situations from happening again. We are very sorry for the inconvenience caused by the loud sound of mahjong playing in the adjacent room. The hotel does not have a mahjong room, but we will strengthen sound insulation measures and remind guests to pay attention to noise control to ensure that your rest is not disturbed. We are deeply sorry about the impatient attitude of the tall male waiter at the front desk. We will investigate this and strengthen staff training to ensure that every employee can serve guests with enthusiasm, patience and professionalism. Regarding the problem of cold fried dough sticks for breakfast, our fried dough sticks are made every morning. Due to the cold weather, the fried dough sticks cool down quickly. The hotel will improve the insulation measures to ensure that guests can have a hot breakfast. Thank you again for your feedback, we will take it seriously and improve it. Our goal is to provide every guest with a quality accommodation experience, and we hope you will give us a chance to do better. If you have any other questions or suggestions, please feel free to contact us and we will be happy to serve you.

Response from Property: Thank you very much for your feedback and we are deeply sorry that you mentioned some outdated hotel facilities. We understand that the condition of facilities has an important impact on guests' stay experience, so we will seriously consider your suggestions and take steps to improve them as soon as possible. We will conduct a comprehensive inspection and evaluation of the hotel's facilities. For facilities that need updating, we will replace or upgrade them as soon as possible to ensure that every guest can enjoy a more comfortable and modern accommodation environment. At the same time, we also very much welcome you to continue to provide us with valuable comments and suggestions during your future stay to help us continuously improve and enhance service quality. Your satisfaction is our greatest pursuit, and we will always strive to do better! Thank you again for your feedback and support, we look forward to serving you again and wish you a pleasant journey!

Response from Property: First of all, thank you for choosing to stay in Wanjia International Hotel! We are honored that you can share your stay experience with us. It is a pity that this stay did not bring you a perfect stay experience, and we sincerely apologize. You are an old customer of the hotel. It is caring for the hotel to ask questions and feedback to the hotel. I hope we will do better. I would like to express my sincerest apologies for the unpleasant experience you have brought to you during your stay. The hotel will focus on investigations to avoid recurrence For similar problems, there are staff at the front desk of the hotel 24 hours a day. If you have any questions during your stay, you can call us at any time. Thank you for your feedback on the hotel. Your feedback is our greatest motivation. We look forward to meeting you again. Our best regards!

Response from Property: Dear guest, thank you for your love for Wanjia International. Wanjia International is a large-scale comprehensive chain hotel group integrating guest rooms, KTV, catering, leisure and entertainment. Based on the business philosophy of "service first, guests first" and standardized management mode, Wanjia Oriental Chain Hotel Group has More than a dozen chain hotels, including business-type, three-star, four-star, and five-star hotels, can meet the needs of different business people and enjoy pleasure!

Response from Property: Dear guest, thank you for your love for Wanjia International. Wanjia International is a large-scale comprehensive chain hotel group integrating guest rooms, KTV, catering, leisure and entertainment. Based on the business philosophy of "service first, guests first" and standardized management mode, Wanjia Oriental Chain Hotel Group has More than a dozen chain hotels, including business-type, three-star, four-star, and five-star hotels, can meet the needs of different business people and enjoy pleasure!

Response from Property: Dear guest, thank you for your interest in Wanjia International. Wanjia International is a large-scale comprehensive chain hotel group integrating guest rooms, KTV, catering, leisure and entertainment. Based on the business philosophy of "service first, guests first" and standardized management mode, Wanjia Oriental Chain Hotel Group has More than a dozen hotel chains, including business-type, three-star, four-star, and five-star hotels, can meet the needs of different business people and enjoy a pleasant experience. Sincerely thank you for choosing to stay at Wanjia International Hotel.

Response from Property: First of all, thank you for choosing to stay in Wanjia International Hotel! We are honored that you can share your stay experience with us. The room types of the hotel are inconsistent. The room you booked is a deluxe double bed room. The room type will be different. If you need a larger room, we suggest that you can book our executive room next time. The space will be larger. When you stay next time You can also inform our front desk staff in advance, we are happy to arrange the room you need for you, your satisfaction is our unremitting pursuit, thank you for your suggestions and feedback, and look forward to your next visit.

Response from Property: Dear guest, thank you for your love for Wanjia International. Wanjia International is a large-scale comprehensive chain hotel group integrating guest rooms, KTV, catering, leisure and entertainment. Based on the business philosophy of "service first, guests first" and standardized management mode, Wanjia Oriental Chain Hotel Group has More than a dozen chain hotels, including business-type, three-star, four-star, and five-star hotels, can meet the needs of different business people and enjoy pleasure!

Response from Property: Dear guest, thank you for your love for Wanjia International. Wanjia International is a large-scale comprehensive chain hotel group integrating guest rooms, KTV, catering, leisure and entertainment. Based on the business philosophy of "service first, guests first" and standardized management mode, Wanjia Oriental Chain Hotel Group has More than a dozen chain hotels, including business-type, three-star, four-star, and five-star hotels, can meet the needs of different business people and enjoy pleasure!

Response from Property: Dear guest, thank you for your interest in Wanjia International. Wanjia International is a large-scale comprehensive chain hotel group integrating guest rooms, KTV, catering, leisure and entertainment. Based on the business philosophy of "service first, guests first" and standardized management mode, Wanjia Oriental Chain Hotel Group has More than a dozen hotel chains, including business-type, three-star, four-star, and five-star hotels, can meet the needs of different business people and enjoy a pleasant experience. Sincerely thank you for choosing to stay at Wanjia International Hotel.

Response from Property: Dear guest, thank you for your interest in Wanjia International. Wanjia International is a large-scale comprehensive chain hotel group integrating guest rooms, KTV, catering, leisure and entertainment. Based on the business philosophy of "service first, guests first" and standardized management mode, Wanjia Oriental Chain Hotel Group has More than a dozen hotel chains, including business-type, three-star, four-star, and five-star hotels, can meet the needs of different business people and enjoy a pleasant experience. Sincerely thank you for choosing to stay at Wanjia International Hotel.