City Hotel Xiamen (Zhongshan Road Wanshi Botanical Garden Hotel) Reviews

Location is excellent, breakfast is great, a very clean and friendly place to stay and enjoy Xiamen.

The hotel is surprisingly new and well equipped. Rooms are clean, beds are comfy. Most notable is their friendly and considerate services. My elder sister asked for a map. Instead of pointing to a shelf just behind her, the staff walked out from behind the counter, showed her the shelf and explained some of the tourist spots to her. Due to different room-type, our 5 rooms were situated in 2 different buildings. The superviser was around and assisted with the rooms' arrangement very efficiently. Very impressive. Nearby mrt, park and some local eateries. Highly recommended. 酒店有点历史，但应该进行过升级，设施和装潢都挺新的。房间很干净，床也舒服。冲凉房里可以控制电视机的音量！酒店的服务更是贴心。我的大姐背后的架子，询问服务人员有没有地图。那位小姐姐直接从柜台后绕出来，带我大姐到架子边，还向我大姐讲解一些地图上的景点。我们是兄弟姐妹十人出行，订的5个房间在不同楼栋。当时酒店主管在场，马上让工作人员整理房间，把我们都安排在一栋楼里。非常贴心和有效率。 酒店靠近公园、地铁站和一些当地食肆，很方便。强力推荐。

Hotel staff are very friendly and helpful. Welcome fruits are given to guests. The toilet at hotel lobby are clean, when call for room service they are very fast and responsive. Even for short stay they remember you. I will recommend my friends to stay this hotel if they are going to Xiamen.

Love the hotel, the staff is helpful and friendly, the breakfast has many varieties, the room is big. The location is quite near the subway, and most places of interest are nearby.

The hotel very clean and the room is spacious. Location is good too. Very convenient. Highly recommend this hotel to anyone who is travelling to Xiamen. Definitely will stay here again if I were to go Xiamen again and the staff is helpful and service good too.

Staff were helpful and professional. Andy, Bruce and Xielu helped me with booking of tours and my requests relating to accommodation.

Although it is an old hotel, it is maintained in good conditions. Everything functioned well. Excellent service of concierge lady 089. Good Chinese breakfast spread.

Xiamen Hotel is very well-located. It is only a few minutes walk from the closest underground, and Zhong Shan Pedestrian Street. The hotel facilities are in good conditions. The staff are extremely friendly and helpful. Some of the speak good English. Tea is served throughout the day in the lobby, and there was even some activities for children during the May 1st holiday. I highly appreciated the fact that access to washing machines is free and there is even washing liquid in guest rooms. We very much enjoyed our stay in Xiamen.

Despite of some issues, such as none of non-smoking room was available and it was hard to communicate in English, all of hotel staffs were kind and tried to help us as best as they could.

Great place to stay! Reception and service counter are extremely helpful and deserving of all the good recognition. Was served by reception person (number 61 and 90), great service and thank you for the memorable stay!

The shuttle service could only drive us for a short distance. However, the laundry room is very good and the service is great. It would be better if the hotel staff knew more English though as their English vocabulary was quite limited. The staff would immediately clean up our rooms after we left for breakfast, which is quite nice. It is quite difficult to walk to the hotel as it is on a hill and walking uphill would be required. As for the buffet breakfast, we had to go earlier as some dishes were aleeady finished when we went for the breakfast later in the morning. There is also a window in the bathroom. The shutters of the window could not be completely closed, hence the person in the bathroom was partly visible. It was also quite difficult to close the curtains and the switches in the room was quite confusing. All in all, it was quite an experience for us.

A comfortable family trip in Xiamen. The staff are really nice and sweet which makes the traditional Hotel out of expectation. The weather is not so favourable in early April, but our trip was carefree for a two nights stay with wonderful location near Zhongshan Park and the famous botanical garden. One thing that I feel pity though is that no swimming pool facility in the Hotel, so we travelled a bit to a nearby indoor pool.

The door service were excellent , always greeted with warm welcome and smile . Checkin counters staffs need to be improved as compare to the warmest of the door staffs . You need a China number to log in the hotel wifi ! Do not use the Laundry mc as it will never able to dry the laundry

The hotel is spacious and comfortable. We had a good time staying here with my kids. The location is also very central and convenient, near to Zhongshan park and zhongshan walking street.