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Verified reviews
Location4.6
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(265)
Positive reviews(252)
Reviews with photos/video(87)
Easy to get around(23)
Large rooms(20)
Located downtown(17)
Convenient parking(15)
Friendly front desk staff(11)
Poor air conditioning(6)
Perfect for kids(5)
Has rooms for families(4)
Negative reviews(13)
Jeroen
Superior Double Room
Stayed in Sep 2024
Business travelers
4 review
1.7/5
Posted on Nov 3, 2024
Not the best place to hang if you do not speak Chinese. I’d thought I’d travelled to China 20 years ago..
Marcelo87
Superior Double Room
Stayed in May 2024
Family
18 review
4.5/5
Great
Posted on Jun 20, 2024
Nice and clean rooms, unfortunately the breakfast choices are a little bit small and there was no water in the pool.
Response from Property: Thank you for staying with us at the Best Western PLUS Amoy and we truly appreciate your comments concerning the service.We are very sorry for the bad experience! Our pool opens in July. We look forward to welcoming you back in the near future with more renewing experiences!
Mtobias
Superior Double Room
Stayed in Dec 2023
Solo travelers
4 review
4.5/5
Great
Posted on Jan 29, 2024
Great location near the central Xiamen island, within walking distance from Yundang lake. Taxi from the airport takes less than 30 minutes (50 yuan). Metro Line 1 to Xiamen North Railway Station is also close.
The lobby is on the 7th floor, which can be a little confusing because you need to go there on your own first. The staff doesn't speak English very well, but enough to manage. They were very polite and courteous.
The rooms were very clean and quite spacious, over 40 sqm. A toilet brush was missing (in my room). The city view is nice since all rooms are above the lobby (floor 7).
Breakfast was good, mainly Chinese, with some other options, though the eggs were very salty so I couldn't enjoy them.
Response from Property: Thank you for staying with us at the Best Western PLUS Amoy and we truly appreciate your comments concerning the service. We are very excited to know that you have enjoyed our facilities and service ! We look forward to welcoming you back in the near future with more renewing experiences!
Xiaobin
Executive Family Friendly Room
Stayed in Nov 2023
Family
4 review
4.7/5
Amazing
Posted on Dec 27, 2023
Very clean and modern design room, two TV in the two bed room, service is also perfect. After I checked out, the room service returned my precious ear phone, the guard very helpful with our luggage, I was very impressive. Thanks!
Response from Property: Thank you for staying with us at the Best Western PLUS Amoy and we truly appreciate your comments concerning the service. We are very excited to know that you have enjoyed our facilities and service ! We look forward to welcoming you back in the near future with more renewing experiences!
空茶杯
Superior Double Room
Stayed in Apr 2024
Family
6 review
4.7/5
Amazing
Posted on May 21, 2024
Friendly staff. If you can, skip the buffet breakfast.
Response from Property: Thank you for staying with us at the Best Western PLUS Amoy and we truly appreciate your comments concerning the service. We are very excited to know that you have enjoyed our facilities and service ! We look forward to welcoming you back in the near future with more renewing experiences!
Jiaying
Superior Double Room
Stayed in Apr 2023
Business travelers
9 review
5.0/5
Outstanding
Posted on Jun 12, 2023
Clean and comfortable stay. Highly recommend to others too.
Response from Property: Thank you for staying with us at the Best Western PLUS XiamenWe are very excited to know that you have enjoyed our facilities and service and will be sure to cascade your comments through to our team members! We look forward to welcoming you back in the near future with more renewing experiences!
Guest User
Superior Parent-child Room
Stayed in Jul 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 31, 2023
Good hotel they gave us a upgrade as we booked the room for 5 night. Everything was good except the breakfast is just average. Room was quite spacious and clean.
Response from Property: Thank you for staying with us at the Best Western PLUS Amoy and we truly appreciate your comments concerning the service. We are very excited to know that you have enjoyed our facilities and service ! We look forward to welcoming you back in the near future with more renewing experiences!
Esmael Jemal
Superior Room (2 Beds)
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 21, 2024
Very nice service and breakfast
Response from Property: Thank you for staying with us at the Best Western PLUS Amoy and we truly appreciate your comments concerning the service. We are very excited to know that you have enjoyed our facilities and service ! We look forward to welcoming you back in the near future with more renewing experiences!
Guest User
Executive Double Room
Stayed in Aug 2023
Business travelers
6 review
4.2/5
Very Good
Posted on Dec 13, 2023
Enjoyed the stay!
Response from Property: Thank you for staying with us at the Best Western PLUS Amoy and we truly appreciate your comments concerning the service. We are very excited to know that you have enjoyed our facilities and service ! We look forward to welcoming you back in the near future with more renewing experiences!
Guest User
Elegant Queen Room
Stayed in Jun 2022
Couples
21 review
4.7/5
Amazing
Posted on Jul 21, 2022
The place had an amazing pool, beautiful rooms, and great friendly service!
Response from Property: Thank you for staying with us at the Best Western PLUS XiamenWe are very excited to know that you have enjoyed our facilities and service and will be sure to cascade your comments through to our team members! We look forward to welcoming you back in the near future with more renewing experiences!
Begoña Marta
Superior Double Room
Stayed in Sep 2024
Couples
41 review
3.2/5
Posted on Oct 22, 2024
We believe that this hotel needs renovation and better maintenance. Our first disappointment was after an international trip, when we wanted to take a shower and there was not a drop of hot water. The hot water in the shower and sink had been completely cut off. We called reception and it took them 20 minutes to fix it. We left the hotel and when we came back someone had entered our room without permission to leave us a sheet referring to a new cut off of hot water the next day from 9am to 5pm. As for maintenance, the views from the breakfast room leave a lot to be desired. I'm also leaving a photo of the pool (it seems that it is only open in July and August). They have a few months to fix it, because it doesn't give a good image to see it like that. I would only highlight that the hotel staff is friendly and helpful, as the other reviews are superfluous.
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Axingbukeji
Executive Family Friendly Room
Stayed in Sep 2024
Family
6 review
5.0/5
Outstanding
Posted on Oct 5, 2024
Clean and not damp. Very spacious. Nice street view. There are delicious restaurants nearby. The room was upgraded for free. A very comfortable night.
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Guest User
Superior Parent-child Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 2, 2025
The staff was warm and friendly, and they upgraded us to a family suite for free. The facilities and environment were great!
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Guest User
Superior Double Room
Stayed in Jun 2024
Business travelers
6 review
4.7/5
Amazing
Posted on Aug 1, 2024
The service attitude is very good, the staff are all friendly, the environment is clean and comfortable, the price is reasonable, but I forgot to take pictures
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Maoya
Elegant Queen Room
Stayed in Dec 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Jan 25, 2025
🌟In this bustling city, find a comfortable harbor. Convenient transportation, easy to reach every scenery. The front desk service is thoughtful and meticulous, making people feel warm and caring.