Swiss-Belresidences Kalibata

Swiss-Belresidences Kalibata Reviews

Swiss-Belresidences Kalibata

Jl. Raya Kalibata No.22, Rawajati, Kec. Pancoran, Kota, South Jakarta, Jakarta, Special Capital Region of Jakarta, 12750, IndonesiaView Hotel Details
Swiss-Belresidences Kalibata
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Swiss-Belresidences Kalibata Guest Reviews

4.4/5
Very Good
130 review
Verified reviews
Location4.2
Amenities4.2
Service4.5
Cleanliness4.5
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All reviews(130)
Positive reviews(129)
Reviews with photos/video(34)
Awesome stay(18)
Friendly staff(16)
Clean and tidy(13)
Awesome rooms(13)
Convenient location(13)
Great location(8)
Loved the view(3)
Negative reviews(1)
Liam-UK
Deluxe Queen Room
Stayed in Jan 2025
Solo travelers
15 review
5.0/5
Outstanding
Posted on Feb 16, 2025
The hotel and staff are exceptional. Since I arrived I was made to feel welcome and the quality of service is fantastic. The hotel has a beautiful lobby and garden area with a convenience store just to the side of the garden. The rooms are very clean, breakfast was delicious and the staff always happy to help. I’ve stayed at a lot of hotels during my travels in Asia and this is my best experience so far. I highly recommend if you are looking for a relaxing stay.
6/8
Response from Property: Dear Mr Liam - UK, Thank you for sharing your positive feedback on Trip.com. I am very proud to hear that you found our staff were giving an excellent job. This is definitely what we are aiming for at Swiss-Belresidences Kalibata Jakarta, that all of our staff should go the extra mile to provide excellent service to our guests. I will share your feedback to the team, so that they know that their effort is being recognized. We will definitely be very happy to welcome you again on your next trip to Jakarta. Thank You Kind regards, Nungrudin Sukmawati | General Manager
mortaloveangel
Deluxe Twin Room
Stayed in Aug 2024
Travel with friends
18 review
3.0/5
Posted on Sep 17, 2024
Front desk doesn't understand english. He still need to check with his duty manager. Room is old & dusty. Refrigerator not cold. Aircon also not cold. TV spoil.
Response from Property: Dear Mr/s Mortaloveangel,First of all, I would like to thank you in choosing Swiss-Belresidences Kalibata Jakarta as your preferred accommodation during your trip.I would like to apologize for the inconvenience during your stay. I’ve taken the necessary action so that our team is better informed and such things will not occur again in the future.I hope this will not stop you from being a loyal guest, and we will have an opportunity to welcome you again in the future to rectify your recent experience. Thank you for bringing this to my attention, and I look forward to welcoming and meeting you on your next stay with us.Kind regards,Nungrudin Sukmawati |General Manager
Andrew
Deluxe Twin Room
Stayed in Dec 2024
Couples
9 review
4.7/5
Amazing
Posted on Feb 1, 2025
Lovely hotel with nice restaurant and garden. Spacious well equipped room and bathroom
Response from Property: Dear Mr Andrew, Thank you for sharing your positive feedback on Trip.com. I am very proud to hear that you found our staff were giving an excellent job. This is definitely what we are aiming for at Swiss-Belresidences Kalibata Jakarta, that all of our staff should go the extra mile to provide excellent service to our guests. I will share your feedback to the team, so that they know that their effort is being recognized. We will definitely be very happy to welcome you again on your next trip to Jakarta. Thank You Kind regards, Nungrudin Sukmawati | General Manager
Hazrat
Deluxe Twin Room
Stayed in Nov 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Dec 30, 2024
Excellent environment,very cooperative front office,quick service..recommended to all
Response from Property: Dear Mr Hazrat, Thank you for sharing your positive feedback on Trip.com and giving Swiss-Belresidences Kalibata Jakarta your 5 stars rating. I am very proud to hear that you found our staff were giving an excellent job. This is definitely what we are aiming for at Swiss-Belresidences Kalibata Jakarta, that all of our staff should go the extra mile to provide excellent service to our guests. I will share your feedback to the team, so that they know that their effort is being recognized. We will definitely be very happy to welcome you again on your next trip to Jakarta. Thank You Kind regards, Nungrudin Sukmawati | General Manager
fajrimuhaimin
Deluxe Queen Room
Stayed in Mar 2024
Business travelers
7 review
4.5/5
Great
Posted on Apr 25, 2024
This hotel is located near the bus shelter and train station, so it is convenient for business travelers. The hotel ambiance is nice, warm, and bright. Overall breakfast was good with a lot of options, serving fresh salads and also tropical fruits such as rambutan and sawo, while it could be improved in terms of service consistency (serving time, availability of food). The room was clean, spacious, with all in-room facilities working well.
Response from Property: Dear Mr R Muhammad, Thank you for sharing your recent experience to Ctrip.com, we really appreciate it. We are very grateful to know that you had an enjoyable stay with Swiss-Belresidences Kalibata Jakarta, and you loved our location, staff friendliness, room cleanliness and also our breakfast. We will definitely be very happy to welcome you again on your next trip to Jakarta. Kind regards, Nungrudin Sukmawati | General Manager
traveller moms
Deluxe Queen Room
Stayed in Mar 2024
Family
38 review
3.7/5
Posted on Apr 12, 2024
Their service was excellent..! Smooth check in n fast respon at the receptionist. The room actually big, but since the furniture inside were full so the space gettin narrow. I loved the atmosphere of the interior design of the lobby n at the room. Nice!
Response from Property: Dear Valued Guest, Thank you for sharing your recent experience to ctrip.com, we really appreciate it. We are very grateful to know that you had an enjoyable stay with Swiss-Belresidences Kalibata Jakarta, and you loved our location, staff friendliness, room cleanliness and also our breakfast. We will definitely be very happy to welcome you again on your next trip to Jakarta. Kind regards, Nungrudin Sukmawati | General Manager
Anonymous User
Deluxe Twin Room
Stayed in Jun 2024
Couples
15 review
5.0/5
Outstanding
Posted on Jul 7, 2024
Nice hotel with nice view cityscape
Response from Property: Dear Valued Guest, Thank you very much for taking the time to write such a positive review on your recent stay at Swiss-Belresidences Kalibata Jakarta. We are very happy knowing that you loved the room that we provided, cleanliness and the staff friendliness, those are a few little things that we provide at Swiss-Belresidences Kalibata Jakarta to ensure our guests get a good night sleep. We would also like to thank you for giving us 5 stars and recommending us to travelers planning to stay around Kalibata, Jakarta Area We look forward to welcoming you soon on your next trip to Jakarta. Kind regards, Nungrudin Sukmawati | General Manager
Guest User
Deluxe Queen Room
Stayed in May 2024
Family
2 review
3.5/5
Posted on Aug 20, 2024
We were here as we needed to catch an early Whoosh train to Bandung. Very near the station and probably the best quality hotel in that area.
Response from Property: Dear Valued Guest,Thank you very much for taking the time to write such a positive review on your recent stay with family at Swiss-Belresidences Kalibata Jakarta.We are very happy knowing that you loved the room that we provided, cleanliness and the staff friendliness, those are a few little things that we provide at Swiss-Belresidences Kalibata Jakarta to ensure our guests get a good night sleep.We look forward to welcoming you soon on your next trip to Jakarta.Kind regards,Nungrudin Sukmawati | General Manager
Andy
Deluxe Queen Room
Stayed in Feb 2024
Family
2 review
4.2/5
Very Good
Posted on Mar 10, 2024
Service in breakfast with my family is very bad, when only my wife and my child breakfast not have help to take any food.
Response from Property: Dear Mr AndyFirst of all I would like to thank you in choosing Swiss-Belresidences Kalibata Jakarta as your preferred accommodation during your trip.I apologize concerning the issue. Your comment is valuable, I highly appreciated it. I will certainly address the problem you encountered to better serve our future guests.Once again, I apologize for the inconvenience caused and I looking forward to welcoming you back to Swiss-Belresidences Kalibata Jakarta in the near future. Thank you.Kind Regards,Nungrudin Sukmawati | General Manager
Anonymous User
Deluxe Queen Room
Stayed in Apr 2024
Solo travelers
271 review
3.7/5
Posted on Jun 5, 2024
Close to mall and many eateries here,staff are helpful but lifts take forever
Response from Property: Dear Valued Guest,First of all, I would like to apologize for any inconvenience caused during your stay, and I thank you for choosing Swiss-Belresidences Kalibata Jakarta as your preferred accommodation during your trip in Jakarta.Your comment is valuable, I highly appreciate it.Concerning your complaint, I will take all necessary action accordingly based on your review score in each field, however as you did not leave your name clearly, I cannot investigate completely especially regarding the unprofessional staff you mentioned.Once again, I apologize for any inconvenience caused and request you send me an email with specific information so I can investigate fully.Kind Regards,Nungrudin Sukmawati | General Manager
Pek Tin
Deluxe Twin Room
Stayed in Jan 2023
Other
10 review
4.0/5
Very Good
Posted on Feb 5, 2023
This hotel is located near RS PON where my sister is right now. The hotel’s location is far from central but its near hospital where my sister is admitted. I like the breakfast thats full of varieties. The room is clean and 2 bottles of mineral water are given daily. We have stayed here for a total of 4 nights. Its recommended for people who want to go nearby this area. There is also an alfamart just right in the hotel which is so convenient.
Response from Property: Dear Sir/Madam, Warm Greetings from Swiss-Belresidences Kalibata, Jakarta! Thank you for giving our hotel a good rating and review during your visit to Swiss-Belresidences Kalibata, Jakarta. We are very happy to hear that you enjoyed our hotel facilities. Guest satisfaction and comfort is our main priority. Once again, we thank you and we hope to be able to serve you again at Swiss-Belresidences Kalibata, Jakarta on your next visit. We hope you are always healthy. Warm Greetings, Agung A Wibowo General Manager
Amal_07
Deluxe Twin Room
Stayed in May 2024
Travel with friends
6 review
4.7/5
Amazing
Posted on Jun 6, 2024
nice and clean.. worth of price
Response from Property: Dear Mr AmalThank you very much for taking the time to write such a positive review on your recent stay at Swiss-Belresidences Kalibata Jakarta.We are very happy knowing that you loved the room that we provided, cleanliness and the staff friendliness, those are a few little things that we provide at Swiss-Belresidences Kalibata Jakarta to ensure our guests get a good night sleep.We would also like to thank you for giving us 5 stars and recommending us to travelers planning to stay around Kalibata, Jakarta AreaWe look forward to welcoming you soon on your next trip to Jakarta.Kind regards,Nungrudin Sukmawati | General Manager
Fikri A
Deluxe Twin Room
Stayed in Jun 2023
Business travelers
9 review
2.0/5
Posted on Jul 27, 2023
They need to improve their staff hospitality. I came at midnight and they said my booking is tomorrow. It is stated 25 july 00:00 i can check in. Their food is so so. Not that good.
Response from Property: Dear Valued Guest, Thank you for giving us your feedback. We're sincerely apologize for your experience while stay us. We will absolutely address the concerns you mentioned with our department regarding our guest services teams to ensure consistency and communication. We will take your comments back to our management teams and look for ways to improve while we bring on more exciting stays for everyone to enjoy. Thank you again for your feedback, we will truly work hard to improve! We appreciate your insight and are currently working on improvements. Agung A. Wibowo General Manager Swiss-belresidences Kalibata
Guest User
Deluxe Twin Room
Stayed in Dec 2022
Family
1 review
4.7/5
Amazing
Posted on Jan 29, 2023
Took approx. 30mins to get the extra towel until it came. Might be because it was on weekend? The rest is super fine
Response from Property: Dear Sir/Madam, Warm Greetings from Swiss-Belresidences Kalibata, Jakarta! Thank you for giving our hotel a good rating and review during your visit at Swiss-Belresidences Kalibata, Jakarta. We are very happy to hear that you enjoyed our hotel facilities. Guest satisfaction and comfort is our top priority. Once again, we thank you and we hope to be able to serve you again at Swiss-Belresidences Kalibata, Jakarta on your next visit. Hopefully Mr / Ms Healthy Always. Best Regards, Agung A Wibowo General Manager
Anonymous User
Deluxe Queen Room
Stayed in Nov 2022
Couples
14 review
5.0/5
Outstanding
Posted on Dec 25, 2022
staff ramah 5/5 request terpenuhi smoking room & high floor next bakal kesini lg berikut pemandangan dr lantai 12
Response from Property: Dear Sir/Madam, Warm Greetings from Swiss-Belresidences Kalibata, Jakarta! Thank you for giving our hotel a good rating and review during your visit to Swiss-Belresidences Kalibata, Jakarta. We are very happy to hear that you enjoyed our hotel facilities. Guest satisfaction and comfort is our main priority. Once again, we thank you and we hope to be able to serve you again at Swiss-Belresidences Kalibata, Jakarta on your next visit. We hope you are always healthy. Warm Greetings, Agung A Wibowo General Manager