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Verified reviews
Location8.8
Amenities8.8
Service9.1
Cleanliness8.8
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All reviews(362)
Positive reviews(330)
Reviews with photos/video(106)
Classy environment(36)
Easy to get around(27)
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Close to train station(10)
Nice toiletries(6)
Tasty coffee(2)
Negative reviews(32)
James
Deluxe Movie Viewing Double Bed Room
Stayed in Dec 2023
Couples
9 review
10.0/10
Outstanding
Posted on Jan 18, 2024
Pleasant hotel with very interesting design. All amenities were excellent. Great value.
Crane115
Queen Room
Stayed in May 2023
Couples
4 review
8.5/10
Very Good
Posted on Jun 22, 2023
Nice service , the robot was very cute, a polite set of staff , the decoration was stylish, the window was slightly small however a great stay :)
Guest User
Classic 2-bed Room
Stayed in Sep 2023
Family
1 review
3.5/10
Posted on Oct 5, 2023
I forgot to take photos. It’s really not worth the price. I booked two rooms, both on the first floor. One of them smelled very bad. There were flying insects in the room, which left a huge shadow.
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常抱歉此次未能給您提供滿意的住宿體驗。對於您提及的房間異味和飛蟲問題,我們已深刻反思並迅速展開全面排查與深度清潔消殺工作,加強了對一樓房間的日常維護管理。未能讓您感受到物有所值,這是我們的失職,懇請您給予我們一次改進的機會,期待未來能為您呈現截然不同的優質服務。
Anonymous User
Queen Room With Audio-visual Equipments
Stayed in Jul 2023
Travel with friends
2 review
2.0/10
Posted on Aug 20, 2023
This hotel is a complete scam, with poor sanitation, old facilities, incomplete decoration, and extremely poor sound insulation. The battery car downstairs can wake you up, and the singing next door can wake you up. If there is demand during peak hours, you will not come...
Original TextTranslated by Google
Response from Property: 我們誠摯地向您道歉,此次入住給您帶來如此糟糕的體驗,這是我們工作的嚴重失職。對於衞生、設施、裝修以及隔音等諸多方面的問題,我們已將其列為重點整改事項,立刻着手全面清潔消毒、設施更新計劃、裝修完善方案以及隔音優化措施。同時,針對服務響應不及時的情況,我們會加強員工培訓與管理,優化高峯時段的服務流程。感謝您指出我們的不足,我們會努力改正問題,以全新的面貌迎接未來的客人,也期盼您能給予我們再次證明的機會。
Guest User
Classic 2-bed Room
Stayed in Aug 2023
Couples
3 review
2.0/10
Posted on Sep 10, 2023
The window faces a wall, and there is no sun or wind. It's the same as a room without windows.
Original TextTranslated by Google
Hanchengyimao
Deluxe Movie Viewing Double Bed Room
Stayed in Jan 2023
Business travelers
1 review
9.0/10
Great
Posted on Feb 4, 2023
The environment is not bad, it feels like a new hotel
At night, no one puts a small card, so I asked for a lighter to be delivered within two to three minutes. The service response is very fast.
In the evening, I drank a cup of local Fujian tea, which seemed to be from Fuzhou, and the taste was quite good. Before, I drank a lot here in Jiangsu, which was a new experience, but it was too expensive.
The overall is not bad, let's score 90 points, but it's a little bit off.
The photo is of a nearby street corner, it feels pretty good
Original TextTranslated by Google
Guest User
Starry Sky Twin Room
Stayed in Dec 2022
Family
2 review
2.0/10
Posted on Feb 2, 2023
The room was not cleaned for a few days, and even the most basic floor and trash can were not cleaned up? Do you have to take the initiative to ask for toiletries? What is this four star? Too bad, the room is too small, the only bad review in Xiamen is this hotel, too bad, too bad, too bad.
Original TextTranslated by Google
Response from Property: Dear guest, we were very anxious after seeing your review. We immediately investigated the corresponding rooms. The problem is that the waiters lacked service awareness and did not take into account the guests' needs for daily necessities. We are very sorry to give you this. You have brought a bad check-in experience. We have decided to suspend the service staff of this shift and conduct strict retraining. For the sake of more guests' check-in experience, we can continue to work until there are no related problems at all. Apologies again for the inconvenience caused. In addition, if you have any questions during your stay, you can contact the 24-hour butler service at any time. We look forward to you experiencing every service and calling the hotel. We will compensate you for your bad experience to the maximum extent and look forward to your visit again. Come and experience the progress of Shanks, I wish you a happy life.
Chenmingyi999
Zero Pressure Guochao Double Bed Room
Stayed in Jun 2023
Travel with friends
14 review
2.0/10
Posted on Jul 4, 2023
The room is very small, the decoration is the same as the lowest-end, it is very different from the picture, the reception attitude at the front desk is bad, the same price is too bad, too bad
Original TextTranslated by Google
Response from Property: Dear traveller! We are very sorry that we did not give you the check-in experience you wanted. Hotel rooms are basically around 20 square meters, and we have stated this on the platform. The hotel rooms are definitely all taken in real life. Thank you very much for your opinion. If there are any service problems, we will definitely rectify them as soon as possible. Thank you again for your review!
yuetwa
Deluxe Movie Viewing Double Bed Room
Stayed in May 2023
Other
8 review
2.0/10
Posted on Jul 5, 2023
It is not recommended to stay. Whoever stays here is a big injustice ⚠️⚠️⚠️⚠️
1⃣️ The location is far away from all the scenic spots. Taxi rides cost at least 20 yuan, so there is no need to live too far away. And the location is quite remote. It's in a residential area and it's pitch dark at night.
2⃣️ The takeout is delivered by robots. This can be severely criticized. You thought that robot delivery was good, but what happened was that your takeout arrived and was put on the robot by the delivery person. You can just wait slowly in the room. I tried waiting for half an hour and called the front desk before it was delivered. Robots are useless.
3⃣️ The front desk service is not good. First, call the front desk. The front desk is rude and will even hang up on you more than once. Second, I sent the courier to the hotel and asked the hotel front desk four times. The courier clearly arrived, but the front desk said it was not there. It was only when I searched for it for the fourth time that I found it. Does it reflect the laziness and irresponsibility of the front desk staff?
4⃣️ The room is not soundproofed. I live in a soundproofed room. You can still hear the "voices" of the men and women in the next room at night. It is very pleasant. If you want to listen to live action movies, book it.
5⃣️ The hotel facilities are simple. I booked a movie room. But if I want to watch movies, I have to sign up for a membership. So why should I book a movie room? Isn’t this what a hotel should be equipped with? Other facilities are not good either. The shower head is leaking and there are hairs on the bed.
The summary is: don’t live, don’t live, don’t live, don’t live Shanks
Bloody lesson: Stay in a hotel close to Zhongshan Road. This hotel is not cheap. It is completely unnecessary! ! ! ! ! ! ! ! ! ! ! ! ! ! Pls dont! ! ! ! ! ! ! ! ! ! ! ! you deserve better
Original TextTranslated by Google
Response from Property: Hello dear travellers! We are very sorry to bring you an unpleasant stay. The hotel is located in the train station business district, about five or six kilometers away from the scenic spots. The bus station at the door can directly reach most of the scenic spots. The robot will deliver the food to you as soon as it arrives at the hotel. You may need to wait for a while during peak periods. Some food delivery has already been ordered before the delivery person arrives at the hotel, so the actual food delivery does not arrive at the hotel. The hotel is equipped with a special express locker. Some express delivery may be troublesome to find because of their names and phone numbers. We are equipped with Tencent VIP for the projectors in the hotel, so you can watch most of the current popular dramas. Notified when checking in. There are too many playback software on the market and hotels cannot equip them all. Please understand. The hotel has dedicated personnel to conduct sanitation and engineering inspections. If there is anything missing, you can call the front desk as soon as possible and the front desk will solve it for you as soon as possible.