WOW COURTYARD HOTEL Reviews

Response from Property: Dear Valued Guest,Thank you for sharing your feedback, and we sincerely apologize for the unacceptable experience during your stay.Non-Smoking Room Issue: We deeply regret the cigarette odor in your room. This reflects a failure in our housekeeping checks, and we will reinforce training and air-quality inspections immediately.Noise Disturbance: The early-morning construction noise is inexcusable. We are addressing this with neighboring properties to prevent such disruptions and will prioritize room allocations away from external noise sources in the future.Hot Water Failure: The repeated technical issues and delayed resolution are wholly inconsistent with our standards. Our engineering team is reviewing the system to ensure reliability, and we will compensate you appropriately for this inconvenience.Your experience is a stark reminder of where we must improve. Please contact our management team directly at [email/phone] so we can personally resolve this matter. We hope for an opportunity to restore your trust in the future.

Response from Property: We deeply apologize for the inconvenience caused by the elevator malfunction. We will strengthen the daily maintenance of elevators to ensure that similar situations do not happen again. For the problem of a single type of breakfast, we will communicate with the catering department to enrich the variety and selection of breakfast, and strive to meet the taste needs of different customers. I am glad to hear that you have acknowledged our employees' friendliness and prompt response. We will continue to strengthen employee training and maintain and further improve the quality of our services. Thank you again for your feedback. We look forward to the opportunity to provide you with a better accommodation experience in the future.

Response from Property: 沒能得到您的5分評價，小澳很傷心，萬澳庭院用的是慕思床墊，酒店因為在試營業期間，您定的是不含早餐的房間，小澳深知唯有以堅持不懈的努力，方能做的更好，相遇即是緣分，能遇見最親愛的您，時光不老，我們不散，期待您的下次光臨，我們會做的更好！

Response from Property: Wow~ I am so happy to see your five-star review~ Our hotel is located in the bustling district of Datang Never Sleeps City, and it only takes 3-5 minutes to walk to the surrounding attractions! Because of love, I am attentive. In my heart, every friend is an old friend I have met for a long time. Thank you for your carefulness and observation in commenting on Xiaoao.

Response from Property: Dear Guest,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, as this is certainly not the experience we aim to deliver.Hygiene and cleanliness have always been our top priorities. The issue you mentioned has been taken with the utmost seriousness. We have immediately arranged for thorough disinfection and deep cleaning of the room, while reinforcing daily inspections and staff training to ensure such incidents do not recur. Your feedback has served as a critical reminder, and we will implement even stricter standards in our hygiene management practices.We fully understand your decision to check out early. Should you have the opportunity to visit us again in the future, please do not hesitate to contact us. We will make every effort to arrange a completely refreshed experience for you to make up for this disappointment.Once again, we appreciate your honesty and suggestions. Wishing you all the best, and we hope to regain your trust in the future.Best regards,

Response from Property: Dear guest, we apologize for the bad experience you had. The hotel microwave suddenly broke down and we have purchased a new one for use. The coffee machine is located in the breakfast buffet area and not at the kitchen entrance. If you need to taste coffee in your daily life, we also have free coffee available in our lobby. We look forward to your next visit. Thank you!

Response from Property: We appreciate your feedback! It's great that the breakfast and room met your expectations within the budget. The friendliness of our staff is something we always strive to maintain. We understand the difficulty with communication due to the language issue and using digital translators. We'll definitely work on improving our language capabilities to provide a better experience. As for the room partitions, we'll investigate possible solutions to reduce the sound transmission. Thank you again for your stay and your comments, and we hope to see you back soon with an even better experience.

Response from Property: Thank you for your recognition of our hotel. The hotel is located in the scenic spot of the city that never sleeps in Datang, and it is very close to the scenic spot on foot. The breakfast in the hotel is a buffet, and there are rice noodle wonton made by the chef on the spot. I wish you a happy life.

Response from Property: We are very sorry to have given you a bad experience. The front desk of the hotel has provided sound-proof earplugs. During the peak season, there are more tourists and more children. We are very sorry to have this problem. The hotel is located in a scenic area, hope to have the next visit, let us try to provide you with a quieter room, I wish you a happy life!

Response from Property: We are really sorry for the bad stay experience you had. Regarding the unstable hot water, it was a sudden equipment failure that we failed to notice in time. The maintenance staff has now fully investigated and repaired it. The restaurant floor was not cleaned in time, which was the negligence of our service staff. We have strengthened training and supervision and strictly implemented the sanitation cleaning standards. The hotel controls the air conditioning according to the temperature in spring. This year, the temperature has risen abnormally and it was not adjusted in time, causing you cold trouble. We will pay close attention and flexibly adjust it in the future. We cherish your feedback and will continue to improve. We look forward to your visit again and feel our improvement.

Response from Property: Thank you for your 5-point praise. Xiaoao just did what Xiaoao should do. I am really touched to receive your recognition and affirmation. The most beautiful thing is not to keep time, but to keep memories, just like the feeling of first meeting. Even an inadvertent smile is the story we miss the most. I hope time will be like the first meeting. Every love is a smile and touch from the bottom of my heart. It is Xiaoao's wish to make you satisfied and happy. Xiaoao will continue to work hard. Thank you for your support!

Response from Property: Hello, thank you very much for your recognition and praise of our hotel! I believe that if the hotel you actually stayed in received such a thoughtful evaluation, it would definitely be very happy. I hope you will have the opportunity to stay in our hotel in the future. At that time, we will definitely provide you with the same warm and thoughtful service, warm and comfortable environment, so that you will have a great accommodation experience. We look forward to your next visit!

Response from Property: Wow, thank you for your generous compliments and compliments. For Xiaoao, nothing can satisfy the guests more than Xiaoao. Xiaoao knows that only with unremitting efforts can we do better. Xiaoao is very happy to receive such high evaluation from you. Hehe, Xiaoao thought that he could not compete with the day and night, and he was thinking about the past. The years have stolen away but you are left behind. Meeting is fate. I can meet my dearest you. Time will not grow old and we will not separate!

Response from Property: It is our great honor to receive your affirmation. Satisfaction is only our starting point, and surprise and touching are our goals. Xiaoao is full of enthusiasm for you, and your feelings are our greatest expectation. Xiaoao strives to bring a more satisfactory stay experience to every guest. Thank you very much for your encouragement on the road to growth, and we look forward to seeing you home again!