Hilton Xi'an Reviews

Amazing hotel with great service. Clean rooms. Warm welcome from all staffs. The only kindly suggestion is try to extend the restaurant and give more space. When I enter the reception entrance I can feel how big and gorgeous entrance there is. However the size of the restaurant make me disappointed a lot.

Classic Hilton in the old town, I love 5-star hotels from this era, very classy. Esp loved the garden on the 5th floor. Friendly staff, spacious bathrooms, great eats nearby, I’ll definitely stay here again if I come back to Xian.

Excellent hotel that is located in the heart of Xi’an. It’s reasonably priced and the amenities are great. If I ever go back to Xi’an, I will probably stay here again.

My recent stay in Hilton Xi’an with my wife and two sons was absolutely fantastic, thanks to the exceptional service provided by the hotel staff. We encountered an issue with an online purchase during our trip, and the staff went above and beyond to assist us. Kitty was incredibly kind and patient in helping us arrange the return of the goods, and Jones stepped in to help us purchase the item from another platform. Their proactive and thoughtful approach made a potentially stressful situation so much easier to handle. Additionally, the hotel granted us a late check-out, knowing that our flight was scheduled for late in the evening. This thoughtful gesture gave our family the comfort and flexibility to enjoy our final hours in Xi’an without rushing. Every staff member we interacted with was genuinely helpful and attentive, making us feel truly welcomed and cared for. Their warmth and professionalism turned our trip into a memorable experience, and we are deeply grateful for their efforts. I highly recommend this hotel to anyone visiting Xi’an. It’s not just a place to stay—it’s a place where you’ll feel supported and valued. Thank you to the entire team for making our trip so special!

When we check in, my wife and me were very pleased with the utmost courtesy and speedy check in we received from the front office manager, Miss Kitty Shang whose professionalism is without doubt. She went the extra length in finding my Hilton Honors membership. We will happy with the cleanliness and housekeeping service throughout our stay. We were more impressed even when she extended the kind assistance during our checkout and giving tips and advice on our next visit. We received a well packed chocolate Terracota warrior which make our day more than happy to stay at this Hilton hotel at 199 Dongxin street, Xian. As we are visiting xi’an again, we will definitely stay at this hotel. Thank you Miss Kitty Shang, you make my stay pleasant and happy throughout with your service.

Our trip to x’ian was a chance in a lifetime to see the terracotta soldiers. It was especially enjoyable due to our stay at the Xi’an Hilton. An incredible and helpful staff, modern, quite stunning rooms, a huge choice of food and much more. There are , perhaps, many hotels in the city. I doubt any other location has a more kind and professional staff. They were absolutely wonderful.

Nice, clean, classy, friendly, good location. Would definitely come again.

Next to a lit of shops, but a little far from all the attractions. With bike or DiDi no problem though.

Very good hotel! Staffs were friendly and helpful. Location is very strategic.

I like their breakfast. Taste good and many selection.

Good location ( but Didi taxis are very cheap to get anywhere in the city). Very comfortable beds. Helpful staff. I would gladly stay here again.

It was wonderful experience in Hilton Xian. Super close by central of Xian. There are super kindly staff.

Everyone was kind and very helpful. Check in went smoothly. The staff brought our luggage to your room without any problems. There was a short clothe line in the stand up shower for light laundry. We enjoyed the afternoon teas at the lobby. Breakfast had the lobby was amazing. It had a wide range of items on the menu, ranging from noodle soups to some western menu. There are two restaurants and one closes on Sunday. It is within 30mins walk to the bell town and not too far from the Xi’an City wall. If you drive there is garage underneath the hotel. The hotel is surrounded by restaurants, tiny to large seatings, with either indoor or outdoor tables. We ended up with take out from a smaller restaurants on both nights we were there.

Our stay included breakfast that was incredible - and the hotel staff really made our stay very comfortable. We slept so well.