Holiday Inn Express Shanghai Putuo Reviews

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We appreciate your comments on the location and service of our property, as well as your honest opinion about the breakfast.However, we are disappointed to hear that the breakfast did not meet your expectations, especially when compared to other Holiday Inn hotels. We take guest feedback seriously and will use your comments to improve our breakfast offerings. We understand that breakfast is an important part of the hotel experience, and we are committed to providing a variety of high-quality options to satisfy our guests.We hope to have the opportunity to welcome you back to our hotel in the near future.Warm regards,IHG Social Listening Team

Response from Property: Dear Guest,Thank you for your feedback. We're glad you enjoyed the cleanliness, modern look and great location of our hotel. We apologise for the breakfast and room issues, particularly the toilet door. We'll address these immediately to improve your future stays.We value your feedback and will work to improve these areas to enhance your future stays with us. Thank you again for choosing our hotel and for your comments. We hope to see you again soon.Kind regards, IHG Social Listening Team

Response from Property: Dear Guest,Thank you for your feedback. We're glad to hear that you enjoyed the quiet and cleanliness of our hotel, and found the breakfast satisfactory. We apologize for the lack of nearby dining options and will look into ways to improve this.We appreciate your comments and hope to see you again soon.Best regards,IHG Social Listening Team

Response from Property: Dear Guest, We are very pleased to hear that you had a pleasant stay at our hotel. Your satisfaction and approval is the best confirmation for us. Our hotel provides a safe and reliable environment, warm and comfortable guest rooms, clean and refreshing hygiene and enthusiastic service. During your stay, you can also enjoy refreshing bath, quality sleep, high-speed Internet, free Chinese and Western breakfast, self-service laundry, free parking and other services. We will continue to work hard and look forward to seeing you again. Sincerely. IHG Social Listening Team

Response from Property: Dear Guest,Thank you for staying with us and taking the time to give us your feedback. We are pleased to hear that you had a great stay with us, enjoyed our quiet location and breakfast, and found our front desk staff, Lily and Jiajia, helpful with your requests.At our hotel, we pride ourselves on providing excellent service and amenities to ensure a comfortable and enjoyable stay for all our guests. We will be sure to pass on your kind words to Lily and Jiajia, who will be delighted to know that their efforts are appreciated.We hope to welcome you back in the near future and provide you with another memorable experience.Kind regards,IHG Social Listening Team

Response from Property: Dear Guest,Thank you for your feedback. We understand that while our hotel has a classic charm, there is always room for improvement. We appreciate your comments on the cleanliness of our facilities and will continue to ensure that they are maintained to the highest standards.Regarding breakfast, we understand that the choice may have been limited for your liking. We are constantly reviewing our menu to provide a variety of options to suit different tastes and dietary requirements. Your feedback will be taken into consideration as we strive to improve our breakfast offerings.Thank you again for your stay and we hope to welcome you back in the future with an improved experience.IHG Social Listening Team

Response from Property: Dear guest, thank you for staying with us and sharing your experience with us. The hotel faces the Suzhou River and enjoys the beautiful scenery of the waterfront alone. Approaching the river, you can leisurely encounter flowers and green trees, as if walking from the bustling city to a quiet and peaceful "paradise". The hotel rooms are refreshing, stylish, clean, comfortable and equipped with all the necessary facilities. Imported soft bed linen for a warm night's sleep; thermostatic shower head to relieve travel fatigue; desk, sofa, internet, always available for leisure work; a nutritious and delicious breakfast, fresh and delivered daily, to open a new day full of vitality. We look forward to welcoming you on your next trip to Shanghai. Yours sincerely, IHG Social Listening Team

Response from Property: Dear Guest,Thank you for your kind words about our hotel staff. We're glad to hear that Lily at the reception desk was able to assist you and resolve any issues during your stay. Providing excellent customer service is our top priority, and we're proud of our team for their professionalism and helpfulness.We appreciate your feedback and hope to welcome you back to our hotel in the near future. If there's anything else we can do to make your stay even better, please don't hesitate to let us know.Sincerely，IHG Social Listening Team

Response from Property: Dear Guest，Thank you for choosing our hotel and for taking the time to share your experience with us. We are delighted to hear that you found our location convenient and quiet, near the Suzhou river, and that our hotel met your expectations. Our team works hard to maintain a comfortable and relaxing environment for our guests, and we are glad to know that you had a pleasant stay.Once again, thank you for choosing our hotel and sharing your feedback with us. We hope to have the pleasure of welcoming you back soon!Have a great day, IHG Social Listening Team

Response from Property: Dear Guest， Thank you for sharing your positive experience at our hotel. We are delighted to hear that you had a great stay with us and enjoyed our services.We will make sure to pass on your kind compliments to Jiajia and Leo, who provided you with excellent service during your stay. They will be thrilled to hear that their efforts have been recognized and appreciated by our guests.Thank you again for choosing our hotel and for taking the time to share your feedback. We look forward to welcoming you back in the near future. IHG Social Listening Team

Response from Property: Dear guest,Thank you for your feedback and review of our hotel. We are very sorry to hear that you had a negative experience during your stay. Please accept our most sincere apologies.We take the cleanliness and maintenance of our hotel very seriously and regret that we fell short of your expectations in this regard. We have immediately raised the issues you have raised with our housekeeping and maintenance teams and we will ensure that we take appropriate steps to prevent similar problems from occurring in the future.Regarding our refund policy, clear instructions were provided during the reservation process. Our policy is in line with industry standards and we're sorry for any inconvenience this may have caused you. We hope you will give us another chance to provide you with the excellent service and comfortable accommodation we are known for. If you have any further concerns or questions, please do not hesitate to contact us directly.IHG Social Listening Team

Response from Property: Dear guest, thank you for your support and review of the hotel. The hotel is located at the intersection of Putuo, Jing'an and Changning districts, next to subway lines 11 and 13, which can be conveniently transferred to lines 3, 4, 10 and 2, line 2 to Hongqiao Airport and Pudong International Airport, and a 10-minute drive to Shanghai Railway Station. It is very convenient for transportation. We clean every corner with care to make sure the rooms are clean and tidy. We pay great attention to details, whether it's bed sheets, duvet covers or bathroom products, all of which are strictly cleaned and sterilised. The good view and lighting allow you to wake up to the sunshine and enjoy the view in the morning. Breakfast buffet is one of the specialities of Xiao Zhi Jia, we offer a rich variety of dishes including classic Chinese and Western dishes and local specialities, we also provide freshly ground coffee so you can taste the mellow aroma of the freshest coffee beans. We are looking forward to your visit! We wish you a safe journey!IHG Social Listening Team

Response from Property: Dear guest，Thank you so much for your wonderful review! We're delighted to hear that everything was to your satisfaction. And we're thrilled that you found our attendant Lily to be so cute. She's truly a gem on our team, and we're glad she made a positive impression on you. Thank you again for your kind words, and we look forward to serving you again in the future!Have a great day, IHG Social Listening Team

Response from Property: Dear Guest, We are very pleased to hear that you enjoyed your stay with us and took advantage of our convenient location. We hope our customers can feel more relaxed whether they are at work or travelling, and we hope to have you back with us again. Yours sincerely. IHG Social Listening Team