Xi'an Platinum Wan'ao Hotel (Big Wild Goose Pagoda Datang Everbright City) Reviews

Response from Property: Dear Valued Guest！Thank you for taking the time to share your feedback regarding your stay with us in the Haipai Supreme Twin Room on June 2025. We sincerely appreciate hearing from our guests, as it helps us identify areas for improvement.We were truly sorry to read about your disappointment with the bathroom facilities, specifically the lack of hanging space for clothes. We understand how important this convenience is for our guests' comfort and experience, and we deeply regret that this aspect fell short of your expectations during your stay. This is certainly not the level of service we aim to provide.Please be assured that your comments have been shared with our Housekeeping and Facilities Management teams. We are actively reviewing this feedback to explore practical solutions, such as adding additional hooks or towel bars, to enhance the functionality of our bathrooms and prevent this issue for future guests.We are genuinely saddened to hear that this experience has led you to decide not to choose our hotel again. It is our sincere hope that we might have the opportunity to welcome you back in the future to demonstrate the improvements we make based on your valuable input. Should you reconsider, please feel free to contact me directly at [Your Email Address or Phone Number] so that we may personally oversee the arrangements for your stay and ensure a much more comfortable experience.Once again, thank you for your honest feedback. We value your patronage and hope to have the chance to restore your confidence in our hotel.Sincerely,

Response from Property: Dear guest, Thank you for sharing your stay experience in detail! We are glad that you appreciate the convenient location around the hotel, friendly service and beautiful view of the pagoda. Regarding the English communication problem you reported, we have planned to strengthen the language training of employees and strive to provide a smoother service experience for international guests. We attach great importance to the unstable water temperature and smoke problem. We will immediately check the equipment and optimize the ventilation system, and strengthen the management of public areas to reduce the impact of odor. The room design aims to balance comfort and space utilization. Your suggestions will provide an important reference for our subsequent upgrades. I look forward to your visit again and hope to present you with a more perfect stay experience next time!

Response from Property: Seeing your praise of Xiaoao, Xiaoao is so happy that I want to fly to you right away. Thank you~~ You have experienced Xiaoao's good intentions, which really makes Xiaoao feel like a good horse meeting a good horseman~~ Thank you for sharing and recommending it to others. Your affirmation is Xiaoao's accelerator to work harder. As long as you don't brake, Xiaoao will definitely do better! Welcome to come home next time~Pen refill~

Response from Property: 嗨~老朋友，明人不説暗話，小澳喜歡您如此走心的評價!小澳已經開心的合不攏嘴了！很感謝您將在住期間感受到的點點滴滴告知我們，給其他準備要來的朋友一個很好的建議，簡直是代言人的節奏呀，也非常感謝您對酒店的肯定與高度的評價，小主的支持與肯定，是小澳不斷努力前行的動力。顧客的不斷滿足是我們永遠的追求，小澳致力於打造最有温度的酒店，要把更好更優質的服務帶給更多的人，小澳會繼續加油，繼續給您創造最好的入住環境，期待和小主下次再見哦~

Response from Property: 尊敬的客人您好！非常感謝您選擇入住我們酒店，並抽出寶貴時間分享如此詳細的反饋！很高興得知您對整體環境，設施舒適度，衞生狀況以及服務體驗都感到滿意，您的認可對我們而言是莫大的幫助。關於您提到淋雨噴頭水流曉得問題我們會排查。力求為每位客人提供更貼心的服務入住體驗。同時，對於隔音問題，我們也會加強排查與改進，努力營造更加靜謐的休息環境。再次感謝您的暖心肯定與真誠建議，期待未來能有更多機會為您提供更優質的服務，歡迎您再次光臨，祝您生活愉快！

Response from Property: 感謝親親的五分好評~能給你帶來舒適的體驗是小澳的榮幸，小澳已經開心的轉圈圈（〃'▽'〃） 您的認可是小澳前進的動力和目標，小澳信奉客人為家人，讓您的每一次入住都像回到家一樣，對家人的關懷，體貼，照顧，温暖，是小澳門送給親最真誠的禮物。請相信不論您是出差還是旅行，小澳一定是您的不二之選。期待您的再次體驗，隨時歡迎您回家！！！

Response from Property: 謝謝親親的5分好評，小澳衹是做了小澳應該做的呢，能得到您的認可和肯定，小澳真的是感動的不得了，最美的事不是留住時光，而是留住記憶，如最初相識的感覺一樣，哪怕一個不經意的笑容，便是我們最懷念的故事，但願時光如初見。每一份喜愛，都是來自心靈深處的微笑和感動，能讓您滿意和幸福，是小澳的心願，小澳會繼續努力，感謝您的支持呦！

Response from Property: 親愛的小主，謝謝您對小澳滿分的評價，您的認可是小澳進步的動力。有時一眼難忘不一定是奢華繁瑣，更會是貼近內心的温暖，將平常的細節做的精緻認真便會形成大力量，小澳願意當現代匆忙生活中温暖樸實的守護者。您會來，小澳會一直在！祝安好！

Response from Property: 叮咚~~~親愛的客人，看到您的滿分好評，小澳開心的轉圈圈啦！（❁´◡`❁）能為您提供完美的入住體驗是我們的榮幸！您對位置的認可，小澳已經記在小本本上啦~期待下次再與您相約，一起探索更多美好！——等您的小澳

Response from Property: 簡單的喜歡最長遠，平凡的陪伴最心安，懂你的人最温暖。小澳努力想成為最懂你的人，您的讚揚比冬天的太陽還温暖人心，小澳有您，何其幸哉! 萬水千山，初心不悔! 風裡雨裏，小澳在西安等你。

Response from Property: Thank you for staying here and leaving your valuable review. As you can see, Xiao'ao has been committed to creating a warm and sweet home for customers. Your comfort during your stay is also Xiao'ao's highest pursuit. Thank you for your company along the way. Support, I hope that Xiaoao will not only become your first choice in the future, but also become the first choice of your friends. I look forward to meeting you again and wish you a happy life!

Response from Property: 看到小主您對小澳的誇讚，小澳開心地想要馬上飛到您身邊感謝您了~~您體驗到了小澳的用心良苦，真的讓小澳有種千里馬遇上了伯樂的感覺~~感謝您分享並推薦給他人，您的肯定是小澳更加努力的油門，衹要您不剎車，小澳一定會做的更好！歡迎下次再回家~筆芯~

Response from Property: Dear guests, we are glad that we can bring you such a wonderful experience during your trip. Satisfaction is just the starting point, and surprise and feeling are the ultimate goal of Xiaoao. It is fate that we can get together. Coming back here is like returning home. We are very happy to become friends with every family member who comes back. We look forward to seeing dear friends come home again.

Response from Property: Hello, my dear master, the passing of shooting stars moves the night sky, the deep family affection moves life, the romantic scenery moves tourists, and your praise moves Xiaoao. Thank you, we will continue to maintain high-quality service and a flawless experience. We hope that all the "good" will turn into the deepest blessings and float to you with the wind! We look forward to seeing you again and wish you a pleasant journey.