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Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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Negative reviews(73)
Kazi Mostafa
Superior Room (2 beds)
Stayed in Nov 2023
Business travelers
16 review
5.0/5
Outstanding
Posted on Dec 9, 2023
Excellent service. I really liked this hotel. Hotel staff are very friendly. Specially I would like to thank Emma. For her kind hospitality
Response from Property: Thank you very much for your recognition of the hotel. I have conveyed your praise to the colleagues and leaders who serve you, and everyone is very happy! Next time you come to Wuhan, I hope to visit Hongguang Hotel again. I believe we will definitely give you a better hotel experience. Thank you again for your likes and comments. We look forward to your stay again. I wish you a pleasant journey~
Anonymous User
Business 2-bed Room
Stayed in Oct 2023
Solo travelers
60 review
5.0/5
Outstanding
Posted on Dec 1, 2023
Very clean hotel and how they treat a customer is superb. I would like to thank miss emma for assisting me, she is very friendly.
Response from Property: In an ordinary life, the daily routine consists of firewood, rice, oil, salt and tea, the crowded commute to and from get off work every day, and the breathless adult pressure. In addition to the thorns that prick the skin, there are also the poems and distant places that make you dream. In any case, if you are tired or bored, you can pass by Hongguang Hotel, listen to music, and drink tea. Rain or shine, we will always wait for you.
Guest User
Superior Queen Room
Stayed in Mar 2024
Family
2 review
3.5/5
Posted on Apr 11, 2024
Hotel is in a good location, staff are friendly. Cleaner did a good job. However, rooms are bit dirty and need upgrade. For example, sofa is bit dirty, wall behind the bed has some brown liquid mark (not sure what it is). Toliet can’t flush very well. AC is very loud. And I was beaten by mosquitoes a lot…Breakfast is good as wel. Generally, 8 of 10 score.
Response from Property: Dear guests, how do you do? I'm glad you affirmed our service. According to the hotel equipment maintenance plan, we are gradually upgrading, maintaining and updating the hardware facilities in different time and regions to ensure that the facilities and equipment are in good condition. Xiao Hong will strive to get it next time. Warm and friendly is the characteristic of our hotel. I hope you will choose our hotel next time you stay!
Guest User
Executive Deluxe Twin Room
Stayed in Jan 2024
Travel with friends
11 review
4.5/5
Great
Posted on Mar 4, 2024
The hotel is a little old style. I had communication problem since even though it was five-star hotel, there was no staff who can understand simple English.
Response from Property: The wind blows the fleeting time as beautiful as flowers, and your smile sways and sways, becoming the embellishment of Xiaohong's life. Xiaohong is here waiting for you to turn around again and meet meヾ(≧▽≦*)oヾ(≧▽ ≦ *)o~~Looking forward to meeting you next time
Guest User
Special King Room
Stayed in Feb 2024
Business travelers
1 review
4.0/5
Very Good
Posted on Apr 16, 2024
OKggggg
Response from Property: 風吹起如花般美麗的流年,而您的笑容搖晃搖晃,成為小洪命途中的點綴,小洪在這等您的再一次轉身,和我相遇ヾ(≧▽≦*)oヾ(≧▽≦*)o~~期待下一次與您邂逅
Guest User
Executive Deluxe Queen Room
Stayed in Jun 2024
Family
6 review
5.0/5
Outstanding
Posted on Jul 25, 2024
The attitude was very good and he helped me upgrade the room type for free. The bed was also very big.
Original TextTranslated by Google
Response from Property: Dear guests: This is one of the best affirmations I have ever seen. I am so happy and my heart is as sweet as honey. I am very happy that you can recognize Xiaohong so much. It is our unshirkable responsibility to serve you, but it is a pleasure to make you feel satisfied while putting in the effort. If you give me another chance to serve you, I will work harder and work harder. I think as long as Xiaohong responds to you sincerely. You will feel it and want to come back. Thank you very much.
Qulvovo
Business 2-bed Room
Stayed in Jun 2024
Solo travelers
12 review
2.7/5
Posted on Jul 24, 2024
I chose this hotel because I was going to watch a concert at Hongshan Stadium. The location of the hotel was pretty good.
However, there are actually not many places to eat and drink nearby. I feel that most of the nearby buildings are mainly office buildings, and there are not many places for consumption. Life is still quite inconvenient.
But other aspects are indeed somewhat unsatisfactory.
Let’s talk about service first
When I checked in, the service in the concierge department could be said to be quite average. There was only one person on duty, which is really not commensurate with the status of an old five-star hotel. And if you want to live in a house, you still have to pay a deposit of 300 yuan. I wanted a quiet room on a high floor, which I had written down in the notes, but in the end I only arranged a room on the sixth floor, and the view was very average. The hotel agreed to upgrade me to a room, but I couldn't see much difference between the upgraded room and the original room.
In terms of hygiene, I couldn't find anything dirty, so I just gave it five stars.
But if you want to talk about the facilities, they are really average.
The hotel lobby didn't even feel as good as some of the four-diamond hotels I stayed in in Shanghai. The hotel's elevator is also very average and feels very cheap. When I walked from the elevator on the sixth floor to our room, the color of the carpet was really boring and average. After entering the room, it was hard for me to imagine that a five-star hotel did not have a floor-to-ceiling window. The curtains were also manual and the windows were quite small. The only good thing in the room is the bathtub. Of course, I don't think the bathrobe is a plus point. And this bathtub is only available when we upgrade the room type with extra money. The hotel provides some snacks in the room, but these snacks are charged separately. At first, I was wondering if they would really charge me if I just took some to eat, but it turned out that the temporary fee was directly deducted from the deposit. . But why do you, Master Kong, sell noodles that cost five yuan for ten yuan?
Could it be that this is the price of a five-star hotel? The hotel minibar was empty…
Maybe he just wanted to give me a small refrigerator.
The decoration of the hotel is still relatively old, and the signs of use are still quite obvious. The overall facilities are still quite old, and some of the infrastructure is very unreasonable in design. For example, the room has a single room card and there is no separate power card. It is very troublesome for my friend and I to travel alone. When we returned to the hotel and inserted the room card, the air conditioner did not turn on automatically. The TV would turn on automatically and make a lot of noise, and we had to trouble ourselves to turn off the TV manually. The small refrigerator only has power when the room card is inserted. What kind of design is this? Shouldn't this thing be powered separately? So how do I refrigerate things?
The shower in the room is very messy, and the way it discharges water is extremely anti-human. The shower in the bathtub leaks, and the water pressure of the sink faucet is too high. The first time I used it, it sprayed directly on me. It was on my face and I was speechless.
All in all, I think this hotel is really not worthy of the title of an established five-star hotel, and the living experience is not even as good as a four-star hotel.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!看到您深夜還在為酒店作出如此細緻的評價,我們深感心疼,對於此次沒能給你帶來良好的入住體驗,我們深表歉意。酒店周邊有楚河漢街,中南商圈和武商夢時代,司門口黃鶴樓地鐵口紅牆打卡點和糧道街美食街,酒店距離公交站100米,地鐵A2進出口200米,出行十分方便。因為酒店近幾天滿房,為保證員工能有良好的工作狀態和減輕壓力,我們安排禮賓分時間段,輪流值班。我們酒店是免查房的,所以會收取部分按金,在確認退房無其他消費後,會及時退還給您。如果在房間充足的情況下,我們很樂意並理所應當的滿足您對房間樓層及其他合理的要求,我們已經盡最大努力,為您安排了當天相對高一些的樓層。作為一家老牌五星酒店,我們一直在努力推進酒店的更新工作,您所提到的電梯和地毯,以及房間窗簾的問題,我們也在逐步按計劃更換中。明碼標價的零食和迷你吧是按每一位不同消費習慣的住客所提供的,例如方便給開完一天會議的商務客人及時緩解疲憊,身體有恙的客人方便存放隨行攜帶的葯物等等。當然也可選擇外賣,酒店有免費提供機器人送物服務。考慮到每位客人到店時不同的身體狀態,以及對冷熱有不同的感受程度,所以空調還需手動開關。花灑漏水或是房間內有其他故障,您可以致電前台,我們會及時響應,並竭盡全力為您處理問題。滿房的情況下,用水量也會有所上升,為保證水壓充足,我們臨時調整了水壓。由於以上種種不便而給您帶來的困擾,請再次收下我們誠摯的歉意,相信在不久的將來,我們能給您帶來更優秀和滿意的入住體驗!
NanningADge
B.duck Theme Room
Stayed in Jun 2024
Solo travelers
6 review
3.3/5
Posted on Jul 20, 2024
The location is very good, with access to the subway station. However, if you live on a low floor and face the roadside, it will be noisy. There is traffic noise at noon and evening. The hotel service is great and the staff are very helpful. The hotel hygiene is also very good. But I personally feel that the air conditioner is not very good. It was summer when I went there, and there was no coolness at all when I went to bed at night. The next day was either very cold or not cool at all. I feel that the air conditioner operates according to my mood. All in all, it's a good choice and worthy of the price.
Original TextTranslated by Google
Response from Property: Xiaohong, thank you very much for your feedback. According to the hotel equipment maintenance plan, we are gradually maintaining and updating the hardware facilities in time and regions to ensure the integrity of the facilities and equipment. This time, we failed to get your five-point praise. Xiaohong will definitely try to get your five-point praise next time. Warmth and friendliness are the characteristics of our hotel. We hope you will choose our hotel next time you stay!
Guest User
Renewal Business Queen Room
Stayed in May 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Jun 29, 2024
The location is good, the transportation is convenient, the room is comfortable and hygienic, the service staff is very enthusiastic and willing to provide all kinds of help, the girl at the front desk, Xiao Xiong, is very enthusiastic and deserves praise. I recently booked this hotel for a meeting and the room was upgraded for free. I slept very comfortably, the room was clean and tidy, and the decoration style was also very good!
Original TextTranslated by Google
Response from Property: One city, two people, a beautiful memory. Thank you for meeting you in the hotel and thank you for your recognition. All our staff are inspired by your praise. At the same time, we are constantly working hard to do good. I believe we will do better in the future and sincerely look forward to your visit again. I hope that staying again will bring you different surprises and touches!
Guest User
Superior Queen Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 2, 2024
A very good stay experience, good hygiene and good service. I will go there again in the future.
Original TextTranslated by Google
Response from Property: Oh, this beautiful young lady or brother, you must have spent a long time and thought on such a detailed and serious review. Thank you very much for sharing your stay experience, and I fully expect you to come back soon. Xiaohong will do his best to maintain it. You see the current situation and want to work hard to bring you more surprises. Because of your compliment, Xiaohong feels very warm in his heart. Of course, if you feel there is anything that needs improvement, please let us know. Xiaohong will listen to your opinions with an open mind and make changes~~Finally, I wish you all the best and always smile ------ every day Upward Xiao Hong
Guest User
Superior Queen Room
Stayed in May 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Jun 21, 2024
Very good! Quiet, and the hotel has a lot of things, five-star service and three-star price! Very good! And I was notified of a free upgrade to an executive king room, which was great!
Original TextTranslated by Google
Response from Property: 一座城,兩個人,一段美好的回憶,感謝能在酒店遇到您,感謝您的認可,我們全體員工因為您的好評備受鼓舞,同時我們也在不斷努力,力求做到進善。相信我們以後會做的更好,真誠期待您的再次光臨。希望再次入住給您帶來不一樣的驚喜和感動!
Guest User
Special King Room
Stayed in May 2024
Family
12 review
5.0/5
Outstanding
Posted on Jun 9, 2024
The room was upgraded and it was very large. There was a large enough table, which was just enough for the children to do their homework. The bathroom was separated into wet and dry areas and had a bathtub. The bed was also clean and comfortable. The service was also in place, and the cleaning was clean and timely. They also proactively sent us a breakfast, which tasted very good. I have to give it a thumbs up.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您入住武漢洪廣大酒店並在百忙之中給予我們的滿分推薦,很幸運讓您乘興而來,滿意而歸,酒店的清潔師每天細心的打掃和精心的整理為您營造一個乾淨舒適的入住環境,為您的入住增添一份舒心,酒店精心提供的早餐是中西結合的自助型早餐,種類多樣,口感鮮美,滿足您不同喜好的各種味蕾,希望我們的精心服務換來您美好的回憶,非常期待您的再次光臨!會有更多驚喜等您哦!祝您工作生活愉快!(武漢洪廣大酒店)
Luren919
Superior Room (2 beds)
Stayed in Nov 2024
Business travelers
50 review
0.5/5
Posted on Dec 20, 2024
Difference,
Hygiene: all gray
Environment: There is a lot of garbage outside the window
Service: No service
Facilities: Old, you have to pay a deposit to check in
Original TextTranslated by Google
Response from Property: Hello dear guests! We are very sorry for bringing you a bad check-in experience. We know that your feedback is important for our improvement. We will take your every suggestion seriously and strive to improve service quality. The reason why the front desk will charge a deposit for miscellaneous charges when you check in is because there are items such as the minibar that are consumed in the room, but they will be refunded when you check out without consumption. In response to some of the situations you mentioned, the guest manager of the hotel asked the housekeeping department. Every room in this hotel is cleaned and checked twice by the housekeeping supervisor to ensure that it meets the hygiene standards before it can be released for sale. You mentioned the floating dust. We will pay more attention to details of hygiene in the future. Furthermore, we are very sorry that we are unable to meet your upgrade request due to tight availability of accommodation on the day you checked in. Our hotel is located in the busy traffic area of Hongshan Square. I don’t know the specific location of the garbage outside the window you pointed to. You are welcome to call the hotel to inform us. We will humbly adopt your suggestions and work hard to improve, so that every guest can experience a comfortable stay at home. It has always been The service tenet and goal of our hotel, I look forward to your next visit!
Guest User
Superior Queen Room
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 25, 2024
The hotel is convenient for travel and the room is very satisfactory. When checking out, the front desk lady Xiaohong specially made a cup of iced American coffee, which was very nice in the hot summer in Wuhan. The smiling service of Xiaoxiong was very heartwarming, and Xiaocao spoke kindly and warmly. I will choose this hotel as my first choice next time I go out to play.
Original TextTranslated by Google
Response from Property: 一座城,兩個人,一段美好的回憶,感謝能在酒店遇到您,感謝您的認可,我們全體員工因為您的好評備受鼓舞,同時我們也在不斷努力,力求做到進善。相信我們以後會做的更好,真誠期待您的再次光臨。希望再次入住給您帶來不一樣的驚喜和感動!
Guest User
Special King Room
Stayed in Apr 2024
Business travelers
5 review
1.5/5
Posted on May 25, 2024
I often travel for work, but rarely write bad reviews, because the hotels I stayed in were all pretty good. This time I felt that this hotel was a rip-off. Because I arrived late, I went out to eat without opening the curtains when I entered the room. When I came back and opened the curtains, I found that it was an inner window. I went downstairs to take a taxi. It took a long time and I wanted to sit for a while. The waiter told me that I couldn’t sit without ordering drinks. This is a five-star hotel!!!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好,如果您能勞駕移步向前多走幾步,再側身看一下,會發現這間房並不是內窗哦。茶水吧是外包的,如果不加以管理,難免會出現些許混亂的畫面,收費並不是主要目的,而是我們希望將有限的空間,提供給真正有需要的客人,您可以告知服務員自己是住店客人,我相信他們會很樂意為您服務!