Four Points by Sheraton Suzhou, Wuzhong

Four Points by Sheraton Suzhou, Wuzhong Reviews

Four Points by Sheraton Suzhou, Wuzhong

No. 147 Wuzhong East Road, Wuzhong District, Suzhou, Jiangsu, ChinaView Hotel Details
Four Points by Sheraton Suzhou, Wuzhong
Four Points by Sheraton Suzhou, WuzhongFour Points by Sheraton Suzhou, WuzhongFour Points by Sheraton Suzhou, Wuzhong
Check available rooms for your travel dates
We Price Match
1 night

Four Points by Sheraton Suzhou, Wuzhong Guest Reviews

4.6/5
Very Good
819 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.7
Filter by:
Sort by:
All reviews(819)
Positive reviews(790)
Reviews with photos/video(96)
Friendly front desk staff(81)
Delicious breakfast(72)
Easy to get around(51)
Convenient parking(41)
Perfect for business trips(37)
Many amenities(33)
Close to metro(10)
Has play area for children(4)
Negative reviews(29)
Shwu Yei
Comfort Twin Room
Stayed in Oct 2024
Travel with friends
9 review
4.5/5
Great
Posted on Nov 23, 2024
Hotel location is ok, rooms are spacious. We can have Karaoke at he lobby lounge. Breakfast fruit choice is limited.
Response from Property: Dear valued guest, first of all, I am pleased to learn of your recognition of the Four Points by Sheraton Suzhou Wuzhong Hotel. In Suzhou, a Jiangnan water town where classical and modern elements intersect, we hope to provide excellent accommodation experiences for leisure and business guests from all over the country. Secondly, thank you for leaving your feedback on the hotel. We will inform the relevant departments of your feedback to improve the quality of service. Looking forward to your visit again!
Guest User
Comfort Queen Room
Stayed in Sep 2023
Solo travelers
6 review
4.7/5
Amazing
Posted on Oct 24, 2023
Good location and only 5 minutes walk from Baiduluo station.
Response from Property: Dear distinguished guest, hello! Thank you for choosing Four Points by Sheraton Suzhou Wuzhong and taking the time to leave your review! We are very honored to know that you had a pleasant stay at the hotel and your satisfaction is our greatest compliment. We sincerely hope that you can share this pleasant stay experience with your family and friends, and come and experience it with them!
Bieying
Comfort Queen Room
Stayed in Oct 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Nov 21, 2024
设施：ok 卫生：ok 环境：ok 服务：ok
Response from Property: 親愛的貴賓，感謝您花費寶貴的時間留下對酒店的認可。為您提供舒適愉悦的入住體驗是我們的追求，期待在不久的將來迎來您的再次光臨，謝謝！
CharlyTravel
Comfort Queen Room
Stayed in May 2024
Business travelers
13 review
4.7/5
Amazing
Posted on Sep 9, 2024
Nice hotel, nothing to complain about.
Response from Property: Dear Guest,Warm Greetings from Four Points By Sheraton Suzhou Wuzhong! Thank you very much for choosing to stay with us during your recent visit to Suzhou and sharing your feedback on Ctrip. Your comment means a lot to us to make improvement. Looking forward to welcoming you back to Four Points By Sheraton Suzhou Wuzhong again!
Guest User
Comfort Queen Room
Stayed in Mar 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Apr 9, 2024
Pretty good and location comfortable
Response from Property: 親愛的貴賓，您好！感謝您入住蘇州吳中福朋喜來登酒店。熱情周到的服務是我們對每一位客人的承諾。酒店能夠便捷到達網師園、拙政園、盤門等知名景點景區，是您度假出遊的不二之選。蘇州吳中福朋喜來登酒店期待您的再次光臨，您的一切所需我們都將盡心滿足！
borque
Comfort Queen Room
Stayed in Jul 2023
Business travelers
40 review
4.5/5
Great
Posted on Sep 19, 2023
Nice hotel in great area . Clean and large rooms
Response from Property: Dear Guest,Warm Greetings from Four Points By Sheraton Suzhou Wuzhong! Thank you very much for choosing to stay with us during your recent visit to Suzhou and sharing your feedback on Ctrip. Your comment means a lot to us to make improvement. Looking forward to welcoming you back to Four Points By Sheraton Suzhou Wuzhong again!
Guest User
Comfort Twin Room
Stayed in Dec 2022
Family
7 review
4.7/5
Amazing
Posted on Jan 25, 2023
Location a bit outskirts but good.Staff is very friendly.No western restaurant and food
Response from Property: Dear Guest,Thank you for sharing your experience with us and we're glad to hear that you've enjoyed your stay in our hotel.With your recognition, we'll try to improve our service to a new level to ensure you an even better memory next time.Sincerely, Courtyard By Marriott Suzhou Mudu Hotel.
Wandering Cucamber
Comfort Twin Room
Stayed in Jan 2022
Travel with friends
5 review
5.0/5
Outstanding
Posted on Apr 28, 2022
Loved staying here just before lockdown. Best solo staycation ❤️
Response from Property: Dear VIP, thank you for taking the time to leave your recognition of the hotel. It is our pursuit to provide you with a comfortable and pleasant stay experience. We look forward to welcoming you again in the near future, thank you!
Luka
Deluxe Queen Room
Stayed in May 2023
Business travelers
4 review
4.7/5
Amazing
Posted on Jun 19, 2023
Very nice hotel
Response from Property: 感謝您對於我們酒店做出詳細的點評，非常高興我們的酒店能夠得到您的肯定。蘇州吳中福朋喜來登酒店設有宜客樂餐廳及大堂吧，誠邀您蒞臨品鑒當下時令及BestBrews本地精釀。期待您再次光臨蘇州吳中福朋喜來登酒店，我們將會一如既往為您提供最優質貼心的服務。
Guest User
Deluxe Twin Room
Stayed in Jun 2022
Other
1 review
1.0/5
Posted on Oct 2, 2022
garbage
Response from Property: Dear guest, hello! Thank you very much for sharing your stay experience at Four Points by Sheraton Suzhou, Wuzhong. We make every effort to ensure you have a pleasant experience during your stay. We sincerely look forward to your next visit!
Mandawalike
Comfort Queen Room
Stayed in Jan 2025
Business travelers
3 review
1.8/5
Posted on Feb 27, 2025
A very bad experience. First, the hotel's exterior logo is not obvious, and there is no elevator sign in the corridor. Second, the service is full of arrogance, I don't know where it comes from. It's a simple thing. I was hungry at night in the hotel and ordered a takeaway. The hotel didn't let the takeaway deliver it. I contacted the front desk and was told that the hotel has a robot, but it is used to deliver hotel items. You must clearly indicate that you don't mind before you can use it! The tone of her voice made me feel that it was usually used to transport garbage. I asked the staff to deliver it, and they said that they usually don't deliver it. Finally, under strong requests, they delivered it. As a result, they brought an agreement to me in the middle of the night to sign! I really don't know what the hotel management thinks. Isn't the hotel a service industry? Is it okay to make things difficult for customers? Third, the facilities in the hotel room are also lacking in maintenance. Not to mention the poor quality of the shower, it is still broken. Once it is turned on, it sprays water everywhere, and the sink is also terrible. If I were the owner of this hotel, the management could be replaced.
Original TextTranslated by Google
Response from Property: 尊敬的賓客，感謝您對酒店的點評！對於您在酒店入住期間的經歷，我們深表遺憾。您的寶貴意見對我們非常重要，我們會將意見告知相關部門以提高服務質量。若您下次至此，希望能再次預訂本酒店，給我們一個機會致歉。期待再次光臨！
Anonymous User
Comfort Queen Room
Stayed in Jan 2025
Other
65 review
5.0/5
Outstanding
Posted on Feb 18, 2025
The hotel can send a small cake to guests on their birthdays. The service is good in all aspects, the room is large, the price-performance ratio is high, it is convenient to travel around, and the staff are also quite enthusiastic~
Original TextTranslated by Google
Response from Property: Dear guest, thank you for spending your precious time to leave your recognition of the hotel. Providing you with a comfortable and pleasant stay experience is our pursuit. We look forward to welcoming you again in the near future. Thank you!
Guest User
Comfort Twin Room
Stayed in Jan 2025
Family
26 review
5.0/5
Outstanding
Posted on Feb 4, 2025
The quality of BONVOY's hotel is good. The room is clean and quiet. It is convenient to travel around. It is worth recommending.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to leave your recognition of our hotel. Providing you with a comfortable and pleasant stay experience is our pursuit. We look forward to welcoming you again in the near future. Thank you!
Banxiashikecao
Comfort Twin Room
Stayed in Jan 2025
Family
21 review
5.0/5
Outstanding
Posted on Feb 3, 2025
The room is very clean, the breakfast is rich, and it is convenient to go anywhere. The front desk guy is also very enthusiastic and helped to upgrade the luxury double bed. Next time you come to Suzhou, you must choose this hotel.
Original TextTranslated by Google
Response from Property: 親愛的貴賓，感謝您花費寶貴的時間留下對酒店的認可。為您提供舒適愉悦的入住體驗是我們的追求，期待在不久的將來迎來您的再次光臨，謝謝！
Guest User
Deluxe Queen Room
Stayed in Dec 2024
Family
8 review
5.0/5
Outstanding
Posted on Jan 29, 2025
I drove to Suzhou during the holiday and stayed at the Four Points by Sheraton Wuzhong. The room was arranged on the same floor, which was convenient for family communication. Kang's service was great. The hotel is new and comfortable. There is no executive lounge, but it is located in a lively residential area. I had lunch at Jiangnan Yachu downstairs. I liked the squirrel mandarin fish and sugar porridge as always. In the afternoon, I visited nearby attractions, each with its own characteristics, and the experience was full. The next day, I had breakfast in the hotel, took a rest, and drove back. It was also a pleasant holiday.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to leave your recognition of our hotel. Providing you with a comfortable and pleasant stay experience is our pursuit. We look forward to welcoming you again in the near future. Thank you!