Mövenpick Surabaya City Reviews

Clean, good desk for working. Tasty breakfasts. Pool is pokolen, so more for decoration as far as I'm concerned. Gym is good.

My personal opinion was 1. The front Office lady was unfriendly. 2. No face towels inside to toilet. 3. The color of Towels n floor mat look unclean, water faucet stained. I really Wonder if it's a 5 star hotel with that kind of standard????

The cleanliness of the hotel is good overall. The location is a little far from the city but it’s close to the airport.

One positive thing is that the service is excellent. Staff is positive, friendly & somewhat helpful. However, cleanliness & room maintenance can definitely be improved.

Great service great price

Nice stay with many option for food breakfast also the room is clean and neat

Service / breakfast / spa are great!! The service is what I want to highlight the most !

Decent room with enough space and clean. Will definitely come back

Too noisy at night and early morning Sound insulation is not good in the room Mattress and pillows cover are too old and worn

hotel is new and clean, at good location, just half an hour from airport

-poor housing keeping: towels are all grey in color (please don’t use anymore!), only Water in the Soap/bath bottles (room: 2025) - food: the worst Hainan chicken we have ever tasted in our lifetime so don’t ever order. Other food seems ok but price was rather expensive but the quality was better when we visited in oct last year - English was very poor overall. Hard to communicate - price was good so we came back again this time

nearby airport , 30mint distance from airport . room is beautiful n comfortable but the tower is dirty ,breakfast is not tasty . service is great . overall this hotel not matching with 5 star , consider 4 star hotel .

The location is ok. On the one side of the hotel there is a small convenient store, on the other side there is an old small shopping center (Hollowed) which comes with a few eateries. Royal Plaza has more food choices but it takes 15-18 minutes walk and you have to go around to pass the railway tracks to get there. The traffic at the railway intersection is very bad so you better to take Grab to go to Royal Plaza. The room is clean and room size is ok. The TV is good size and has good programs. There is a safe box, but no bathtub in the room I stayed. The buffet breakfast and dinner are ok. The AC at the dining area is not cold enough. The staff are friendly and helpful. The train tracks are very close to the hotel so don’t choose the rooms that face the tracks if you prefer quiet environment.

The first room we got had many ants so we were given another nicer room. The room was spacious and comfortable with amazing bathtub. The only concern is the cleanliness of the hotel which could be improved so as to live up to 4 - 5 stars standard.