Spa Hotels in Wenchang

- None of the outside pools were open - Sauna/steamroom also not open - You have to book the shuttle bus a day in advance and only have four or five set times Despite that, the environment was great for a short get away. Very green and a short walk down to the beach. Staff were all very friendly and helpful, especially Kevin that helped with our bags when we checked in and out.

Even though my husband and I are far away from home, the housekeeper Anni has provided us the hospitality by recommending us places of interests and a place where we could have a good meal. She even helped us book the high speed rail tickets together with her colleague Mindy and reminded me gently to check out on time to catch the train. Kudos to Anni and Mindy!

This stay just in time for the Wenchang Overseas Chinese Culture Festival. I thought the hotel would have no time to take care of individual guests. I didn’t expect to receive a call from Ms. Fan, the guest manager of the front office, patiently asked about the needs of the stay. After learning that it was a parent-child trip, we also upgraded the parent-child room for us. Children like it very much; Due to the delay of the return plan, I applied for a late check-out. Manager Fan also asked the superior to help solve it. I am very grateful to 👍! Although there are large-scale meetings and reception tasks, the hotel is in a well-organized overall, the staff service is better, and the restaurant meal time is also delayed, which is very user-friendly! Staff are patient every time they handle extra meals at the entrance of the restaurant. I don’t know if others have found that the restaurant waiter has a young guy with glasses, his face is a bit round, he looks up to 20 years old, he is a super substitute, he can quickly find out if the guests have difficulties and need help, not much words, but do practical things, and very hearty, At the end of March, my child asked him to help him get a straw. When he checked in for dinner a week later, he took the initiative to ask if he needed a straw. Really caring, very hard at work! The photo was a bit deformed, but I can still recognize this person, a young man very suitable for the hotel service industry!

I took my mother on a tour around Hainan Island and found a room with a tatami tea table in this hotel. It was very convenient to eat next to Wenchang Middle School. There were many choices. After eating, we went shopping and then went back to the hotel to make a cup of tea. It was really not too comfortable~

There are coconut trees downstairs of the hotel, parking spaces, many places to eat nearby, a popular morning tea shop, and a fruit market. The shop owner said that the room type was upgraded. When I moved in, I saw a small hall with a corridor and dim lights. The signal was not good because it was separated by the bathroom, so it was almost useless. The balcony was quite large and it was quite comfortable to sit on when it was cool.

Conveniently locate and easy access to amenities. Front desk staff was courteous and helpful. The hotel is very dated. Though the bedroom was decently clean, the bathroom was a mess. It had stain marks all over the walls. The groutings in the shower cubicle had mild dew stains and so was the anti-slip bath mat. It is definitely not fit to be used. The foldable wooden windows above the wash basin had rotted and the paint was coming off. Coordination between front office and dining room staff was poor resulting in me being questioned about my eligibility to have breakfast. A moment of embarrassment. However the manager apologised and sent us a complimentary fruit platter and a pot tea.

Hotel breakfast is good, room facilities are quite good, the room is clean, the front desk also gave a free upgrade to the suite, close to the beach, the supermarket next door to the hotel is very convenient, there is a cinema next to it, the front desk service is superb.

房間環境非常的舒適，南北通透，可以看到海景，也可以看到遠園景，試住一天後又連續續住了4天。建議一家老小如果需要2室1廳的話，優先考慮這個房子。價格實惠，離海近，海鮮市場也近。絕對是自駕車入駐的首選。已經和父母商量過年期間考慮來文昌租住這一套房子。