We have always had great stays with Andaz Munich Schwabinger Tor. We have stayed there many times and some were for a week or two weeks at a time. Everytime, we were upgraded to an Andaz suite, which had a simple ”kitchen” with a microwave. The Andas suite is very large and with an extra guest toilet. These upgrades have always been given without any SUA. So this past weekend, becasue of our great experience with Andaz Munich, when we decided to visit Vienna, we chose Andaz Vienna instead of PH Vienna. To be on the safe side, we used points and reserved 3 nights and asked our concierge to apply a SUA to the reservation. Well, when we opened the door and saw our room, we were disappointed to see how small and basic the ”suite” was. It was still a nice room, but half the size of the Andaz suites we were used to in Andaz Munich. The hotel had more rooms available for upgrades, becasue when we went down to the FD and inquired politely if there were any other upgrades that we could get, they offered another suite with an additional €80 per day and an ”even better” suite for an additional €120 a day. We took the first offered room and found the new room to be very similar to the Andaz suite in Andaz Munich. (Later on we found out from other globalists that they have negotiated it down to €50 a day. ) We are curious as to what kind of room we would have been ”upgraded” to as a globalist, if we did not use an SUA. The room they offered after applying an SUA was the saddest that we have gotten. I think this is prob one of the reasons that Andaz Vienna is a cat 3 hotel. Except for the free breakfast, we did not feel anything special as a globalist. We did get a late check out. Andaz Vienna is a stone throw from Vienna Hauptbahnhof vs. PH Vienna is in the center of the old town. I think if we added up the extra € per day plus the taxi fares that we spent each day, it will make sense next time to stay in PH Vienna instead. It is Cat 6, requires more points, but I am sure they will treat Globalists much better than the Andaz Vienna.
Outstanding
75 Reviews