Central Hotel Vang Vieng Reviews

Response from Property: Dear Robert J KerrWe are truly sorry to hear about your unfortunate experience and the loss of your money during your stay. Please accept our sincerest apologies for the distress this caused you.As soon as you informed us, we did our best to investigate the situation. Unfortunately, our CCTV footage at the time was not clear enough to provide helpful details. Because of this, we have now upgraded our security system with new, high-quality cameras to prevent similar issues in the future.Regarding access to your room, we want to clarify that our staff do not have access to guest rooms unless a cleaning request is made. All second keys are kept securely at the reception and are only given to housekeeping if specifically requested by a guest. We checked with all team members, especially housekeeping, and they confirmed they did not enter your room that day.While we understand your concern, we were unable to find any evidence to support what happened. Still, we deeply regret that you had this experience while staying with us.We hope you may understand our efforts to handle this seriously, and we would appreciate the chance to welcome you again with improved service and security.Warm regards,Singha Douangsamone Operation manager

Response from Property: Dear RadoslavThank you for taking the time to share your feedback. We're glad to hear you appreciated our central location and the lively atmosphere around our place.We're truly sorry to hear about the experience you had during the night. Please know that guest safety is very important to us, and we take concerns like this seriously. We understand your point about building access, and we are already taking steps to improve monitoring and restrict entry points to ensure a safer environment for all guests.Regarding the toilet paper, we appreciate your comments. We use individually wrapped paper to prevent it from getting wet, especially since our bathrooms don’t have shower screens. We’re sorry this caused some confusion, and we’ll try to make this clearer for future guests.As for your interaction at reception, we apologize if service felt slow. We always aim to be attentive and helpful, and we’ll follow up with the team to improve our responsiveness.Thank you again for your feedback. It helps us improve and provide a better experience in the future. We hope to welcome you back again someday under better circumstances.Warm regards,Singha Douangsamoneoperation manager

Response from Property: Dear Pui_PrasitThank you so much for the 5-star rating! We're really happy to hear you enjoyed your time here. 😊We're glad you liked the location too — being in the heart of town makes it easy for our guests to explore and enjoy everything around.Hope to welcome you again soon for more good food and a great stay!Best regards,Singha DouangsamoneOperation manager

Response from Property: Dear PARK JUNEYONGThank you for your feedback. We're sorry to hear that your experience with our tour office didn’t meet your expectations.We always aim to offer fair and competitive prices for our services. I remember you booked your train ticket with us, and the price you paid included a Tuktuk transfer to the train station, which many guests find very convenient. Of course, if someone only compares the ticket price without transfer, it might seem cheaper — but we created this all-in-one option to save time and avoid extra hassle or surprise costs at the station.As a local, I’ve seen the challenges travelers sometimes face when arranging transport separately, and that’s why we designed this combined option to help.We truly appreciate your visit, and if you return, we’d be happy to offer you the best price possible as a returning guest. Thank you again and safe travels!Warm regards,Singha DouangsamoneOperation manager

Response from Property: Dear BaobaoliuxingThank you very much for your detailed review and for staying with us at Central Hotel Vang Vieng. We're happy to hear that you enjoyed our convenient location, spacious rooms, and the amenities provided. We’re also glad you appreciated the nearby supermarket, local food options, and that our hotel made it easy to book activities like motorcycle paragliding.Regarding the paragliding experience, we sincerely apologize for the long wait and that the flight happened later than expected. Your feedback is very helpful, and we have already passed your comments to the activity provider to improve coordination and reduce wait times. We also agree that flying earlier in the day provides a much better view and experience, so we will do our best to ensure future guests are scheduled earlier, especially during busy times.Thank you again for choosing to stay with us and for your honest feedback. We hope to welcome you back again for a smoother and more enjoyable adventure next time!Warm regards,Singha DouangsamoneOperation manager

Response from Property: Dear GuestThank you so much for your kind review! We’re truly honored that you found our hotel to be such a great value during your stay in Vang Vieng.We’re glad you enjoyed our central location near the night market, riverside, 7-Eleven, restaurants, and massage shops — even though the main road is currently under construction. It’s also great to hear that you appreciated the spacious room, balcony, and our simple but tasty breakfast with fresh fruits.Your positive feedback means a lot to us, and we hope to welcome you again soon for another comfortable stay!Warm regards,Singha DouangsamoneOperation manager

Response from Property: Dear LEE SUNGHEEThank you so much for the 5-star rating! We're really happy to hear you enjoyed your time here. 😊We're glad you liked the location too — being in the heart of town makes it easy for our guests to explore and enjoy everything around.Hope to welcome you again soon for more good food and a great stay!Best regardsSingha DouangsamoneOperation manager

Response from Property: Dear GuestThank you so much for the 5-star rating! We're really happy to hear you enjoyed your time here. 😊We're glad you liked the location too — being in the heart of town makes it easy for our guests to explore and enjoy everything around.Hope to welcome you again soon for more good food and a great stay!Best regards,Singha DouangsamoneOperation manager

Response from Property: Dear LuluThank you for your feedback and for mentioning that you were happy with the room. We're sorry to hear that our cleaning service did not meet your expectations.We truly value cleanliness and guest comfort, so we take your comment seriously. We will speak with our housekeeping team to ensure better consistency and attention to detail moving forward.We appreciate you bringing this to our attention, and we hope to have the chance to welcome you again with an improved experience.Best regards,Singha DouangsamoneOperation manager

Response from Property: Dear Guest,Greetings from Central Hotel Vang Vang!Thank you for taking the time to share your experience with us.We are glad you enjoyed your stay and hope to welcoming you soon in the future.Thank you once again for your review.Best Regards,Marisha BaptistaCentral Hotel Vang Vieng