No.1 Guangzhou Road, Toutunhe District, Urumqi, Xinjiang, ChinaView Hotel Details
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POSHER HOUSE Guest Reviews
4.8/5
Excellent
2883 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2883)
Positive reviews(2858)
Reviews with photos/video(593)
Delicious breakfast(261)
Friendly front desk staff(181)
Close to airport(144)
Well decorated(140)
Well designed(133)
Perfect for business trips(97)
Garden view(32)
Tasty restaurant(24)
Negative reviews(25)
Shawn Tann
Deluxe Double Room
Stayed in Jan 2025
Solo travelers
19 review
5.0/5
Outstanding
Posted on Feb 18, 2025
New local style hotel.. breakfast is not bad.. it’s very near the airport… the downside is it’s quite outskirt from the city centre.
If you planning for city sightseeing…. Probably staying in the city centre area is much more convenient.
Response from Property: 【全屋智能+機器人】【網紅酒店】尊敬的客人,您好!,非常感謝您選擇我們酒店並分享寶貴的入住體驗!~~很開心聽到您對酒店早餐的認可,我們一直努力為賓客提供豐富美味的早餐開啟美好的一天,能得到您的肯定倍感榮幸。同時,酒店靠近機場的位置能為您的出行帶來便利,這也是我們的優勢之一。對於您提到酒店離市中心較遠這一缺點,我們表示理解。不同的賓客有不同的出行需求和偏好,我們也深知對於計劃城市觀光的客人來説,市中心的位置可能更為便捷。不過,我們酒店周邊也有許多獨特的本地風情景點和特色體驗,希望您下次入住時可以探索一番。再次感謝您的反饋,這對我們不斷提升服務質量至關重要。~~酒店共有147間客房,我們客房大姐會給每個房間配備有【免費小冰箱+零食】還有歡迎果盤供您享用;酒店位於烏魯木齊經開區廣州街1號,距機場約6公里車程,距高鐵站約5公里車程【近機場+高鐵站】;酒店有璞舍·滙·【美食精品川菜】、吉道全日餐廳、沁院餐廳。如果您之後還有旅行計劃,無論您選擇入住何處,都祝您旅途愉快!當然,也期待未來有機會再次為您服務,為您帶來不一樣的體驗!
Kuanzhai
Deluxe Double Room
Stayed in Apr 2024
Business travelers
61 review
5.0/5
Outstanding
Posted on Jul 6, 2024
Close to the airport, comfy and well equipped rooms.
Response from Property: Dear guests! Thank you for choosing to stay at Urumqi POSHER HOUSE . Thank you for your recognition of our hotel services. The hotel is located at No. 1 Guangzhou Street, Jingkai District, Urumqi, about 6 kilometers away from the airport and 5 kilometers away from the high-speed railway station [near the airport + high-speed railway station] Looking forward to your visit again! I wish you good health and all the best!
Guest User
Deluxe Room (2 Beds)
Stayed in Jun 2022
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jul 28, 2022
very good
Response from Property: Dear Customer, Hello! It is a great honor that you choose to stay at Urumqi Pusheqinyuan Hotel. Happiness is to see your overwhelming praise. Because we met by chance, we cherish it and look forward to meeting you again. I wish you a happy work and life!
Guest User
Deluxe Room (2 Beds)
Stayed in Jan 2025
Other
6 review
5.0/5
Outstanding
Posted on Feb 27, 2025
The hotel is located near the airport, about 15 minutes' drive away. We chose to stay here for both of our overnight transfers. During the drowsy journey, this hotel hidden in the downtown area became the highlight in front of us. The lobby is bright and chic, and the room is clean and comfortable (although the dressing mirror is placed on the side of the sink, it adds a lot of laughs during the journey). Special thanks to the hotel butlers Xiaomi and Laxing for their smiling service, which gave us the warmth that is necessary in the dark nights of winter. P.S. The breakfast is delicious, and all the waiters are smiling, making guests feel at home, praise 👍🏻.
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Response from Property: 【全屋智能+機器人】【網紅酒店】尊敬的客人,您好!非常感謝您對我們酒店的青睞與好評!~~得知您兩次隔夜轉機都選擇我們,深感榮幸。酒店鄰近機場,十五分鐘車程的便捷位置確實為旅途中的您提供了不少方便。大堂的亮麗別緻、房間的整潔舒適,都希望能為您帶來一絲旅途中的愜意。特別感謝您對酒店管家小米和拉興的讚揚,他們的微笑服務是我們酒店的驕傲。早餐美味,服務員熱情,賓至如歸,是我們一直追求的服務目標。~~酒店共有147間客房,我們客房大姐會給每個房間配備有【免費小冰箱+零食】還有歡迎果盤供您享用;酒店位於烏魯木齊經開區廣州街1號,距機場約6公里車程,距高鐵站約5公里車程【近機場+高鐵站】;酒店有璞舍·滙·【美食精品川菜】、吉道全日餐廳、沁院餐廳。期待再次為您服務!
Anonymous User
Deluxe Double Room
Stayed in Jan 2025
Solo travelers
7 review
5.0/5
Outstanding
Posted on Feb 25, 2025
As a hotel lover who has checked in the top five luxury hotels in Urumqi, Pushe Qinyuan must be my TOP1 treasure hotel! From the moment I stepped into the lobby, I was wrapped in the warm tea fragrance. The ink screens and hollow carvings in the corridors showed the new Chinese aesthetics everywhere, as if I lived in the contemporary version of the Jiangnan garden~
🌟Fairy service: The front desk lady helped to upgrade the king-size bed room with a separate tea room, and the small one thoughtfully coordinated the delayed check-out! Every employee is as warm as an old friend, even the cleaning lady will greet you with a smile. This kind of home-like experience is rare in Northwest hotels.
🛏Cloud sleep: The whole house smart system is equipped with a zero-pressure cloud mattress, and you will be gently wrapped when you lie down! The extra-long bathtub is equipped with a panoramic floor-to-ceiling window. When taking a bath, you use a small bottle of tea fragrance to wash and care (finally you don’t have to touch the public big bottle!), and even your hair is stained with fragrance~
🍵Detail control ecstasy: The mini bar is free for the first round, and it is equipped with multiple tea bags!
There is a little duck in the bathtub. I took two baths and was very happy~
I have recommended it to all friends who travel to Xinjiang - the Chinese style secret place 15 minutes away from the airport is definitely the best prelude to start a trip to the Western Regions!
Original TextTranslated by Google
6/9
Response from Property: 【全屋智能+機器人】【網紅酒店】尊敬的客人,您好!非常感謝您對璞舍沁院酒店如此全面且細緻的高度評價!~~作為打卡過烏市豪華榜前五的資深酒店控,您的認可對我們來説意義非凡,這是對我們酒店整體品質和服務水平的權威認證。從您踏入酒店大堂開始,我們致力於營造的新中式氛圍能得到您的欣賞,這讓我們深感欣慰。酒店內每一處精心設計的元素,無論是水墨屏風還是鏤空雕花,都承載着我們對傳統文化的敬意與傳承,以及為客人打造獨特居住體驗的決心。在服務方面,前台員工為您升級房型、協調延遲退房,保潔阿姨主動微笑問好,這些看似平常的舉動,實則是我們酒店服務理念的具體體現——將每一位客人視為摯友,提供無微不至的關懷。我們深知,在競爭激烈的酒店行業中,優質的服務是脱穎而出的關鍵,而您的肯定將激勵我們繼續保持並不斷提升。關於客房設施,全屋智能系統、零壓雲朵床墊、超長浴缸、全景落地窗以及特色洗護用品等,都是我們為滿足客人日益多樣化的需求而精心挑選和配置的。mini 吧首輪免費並配備多個茶包,浴缸放置小鴨子等細節,也是我們希望為客人帶來更多愉悦和便利的嘗試。您將我們推薦給所有來新疆旅行的朋友,這是一份無比珍貴的信任。我們承諾,會始終堅守品質與服務,不斷優化和完善各個環節,不辜負您的期望,~~酒店共有147間客房,我們客房大姐會給每個房間配備有【免費小冰箱+零食】還有歡迎果盤供您享用;酒店位於烏魯木齊經開區廣州街1號,距機場約6公里車程,距高鐵站約5公里車程【近機場+高鐵站】;酒店有璞舍·滙·【美食精品川菜】、吉道全日餐廳、沁院餐廳。酒店一直致力於為每一位賓客提供無微不至的關懷與優質服務,期待您和您的朋友們再次選擇璞舍沁院,我們將竭誠為您打造更加難忘的入住體驗!
Guest User
Deluxe Double Room
Stayed in Jan 2025
Solo travelers
2 review
5.0/5
Outstanding
Posted on Feb 23, 2025
I have been to Urumqi so many times, and I think this is the most cost-effective hotel I have ever stayed in! And the location is also very good
Environment: Very good, better than many five-star hotels, new facilities, clean and quiet
Service: I was upgraded to an executive room, and I paid special attention to the bathtub bag, which is a detail that many hotels do not have. And the housekeeper Laxing's service is very timely, saving the trouble of calling the service back and forth.
Facilities: There are meals, spas and foot massages downstairs in the hotel. I specifically praise the foot massage, which is open until 6 am, which is very suitable for people who are tired of business trips and skiing!
I will recognize this hotel when I come to Urumqi in the future
Original TextTranslated by Google
Response from Property: 【Whole House Intelligence + Robots】【Internet Celebrity Hotel】Dear guests, hello! Thousands of words converge into a deep thank you! ~~ You have visited Urumqi many times, but you favored our Pushe Qinyuan Hotel and gave such a high evaluation. This is a great trust and encouragement to us. We are well aware that you have full recognition behind the fact that we can be rated as the most cost-effective hotel by you. The environment can surpass many five-star hotels, and the facilities are brand new, clean and quiet. These are the results of our careful maintenance. I am very happy to get your affirmation. Upgrading the executive room for you and paying attention to the details of the bathtub pool bag are all our thoughts on creating a unique stay experience for you. Laxing can follow up the service in time to save you trouble, and we are also proud of having such excellent employees. The rich supporting facilities downstairs of the hotel can meet your needs, especially the intimate business hours of foot massage, which can help you relax after travel fatigue and skiing. This is also the direction we have been working hard to improve our services. ~~The hotel has a total of 147 rooms. Our housekeeping lady will equip each room with [free small refrigerator + snacks] and welcome fruit plate for you to enjoy; the hotel is located at No. 1 Guangzhou Street, Economic Development Zone, Urumqi, about 6 kilometers away from the airport and about 5 kilometers away from the high-speed rail station [close to the airport + high-speed rail station]; the hotel has Pushe Hui [fine Sichuan cuisine], Jidao All-Day Restaurant, and Qinyuan Restaurant. We are looking forward to your next visit and will definitely welcome you home with better service!
hillkai11
Deluxe Double Room
Stayed in Dec 2024
Business travelers
20 review
5.0/5
Outstanding
Posted on Jan 25, 2025
This hotel really surprised me, unexpectedly good!
Room facilities: a very Chinese and modern combination of decoration, the whole room is fully automatically controlled, and the curtains can be opened and closed directly by Xiaodu. It's really good!
Cost-effectiveness: I think the price of more than 500 yuan including breakfast service is so good, it's really cost-effective!
Breakfast: very rich! Really very rich! There are local special snacks and other different meals. The noodles are well made!
Bed: moderate hardness and softness, and the pillows are also very comfortable!
Hygiene: very clean!
Location and transportation: very convenient, it is very convenient to go anywhere.
Service: very professional and excellent!
Gym: You can swipe your card 24 hours a day.
Honestly, this hotel is really great! It is very suitable for people who want to sleep comfortably on business trips, have complete gym equipment, rich breakfasts and reasonable prices!
Recommendation index: 🌟🌟🌟🌟🌟
Original TextTranslated by Google
6/16
Response from Property: 【Whole House Intelligence + Robot】【Internet Celebrity Hotel】Dear guest, hello. The high evaluation you gave makes the entire hotel team immersed in joy. Here, we express our most sincere thanks to you! ~~ It is our great honor to bring you unexpected surprises. In the design of the room, we carefully integrate Chinese and modern elements, strive to create a unique and comfortable living atmosphere, and then match it with an advanced fully automatic control system, so that you can conveniently enjoy smart life. It seems that these efforts have been recognized by you, which makes us feel very gratified. Regarding cost-effectiveness, we have always been committed to providing guests with a value-for-money experience while ensuring the quality of service. The price of more than 500 including breakfast, I hope it can be a warm and economical choice for your journey. Seeing that you think the price is affordable and the service is excellent, we know that we are on the right track. The rich and diverse breakfast is one of our major features. We search for local snacks and gather delicacies from all over the country in the hope of meeting the taste needs of different guests. Knowing that you also favor pasta, our chef team will continue to maintain the standard and bring forth new ideas. Bedding and hygiene have always been our focus. The moderately soft and hard bed and comfortable pillows can help you have a high-quality sleep; the spotless room environment creates a safe living space for you. I am glad that our persistence and dedication have brought you a comfortable experience. The superior geographical location and convenient transportation do provide great convenience for guests to travel, and you can easily get there no matter where you go. The 24-hour gym, with its complete equipment, can also meet your fitness needs at any time. The most important thing is service. We always believe that professional and excellent service is the soul of the hotel. Every employee has been strictly trained and treats every guest with enthusiasm, care and thoughtfulness. Your affirmation is the greatest encouragement to our service team. We will continue to work hard to pass on this professionalism and excellence. ~~The hotel has a total of 147 rooms. Our housekeeping lady will equip each room with [free small refrigerator + snacks] and welcome fruit plate for you to enjoy; the hotel is located at No. 1 Guangzhou Street, Economic Development Zone, Urumqi, about 6 kilometers away from the airport and about 5 kilometers away from the high-speed rail station [close to the airport + high-speed rail station]; the hotel has Pushe Hui [fine Sichuan cuisine], Jidao All-Day Restaurant, and Qinyuan Restaurant. Looking forward to serving you again and continuing to bring you a warm and comfortable accommodation experience. I wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Jan 2025
Business travelers
84 review
5.0/5
Outstanding
Posted on Feb 16, 2025
The hotel front desk is very polite, and the lobby restaurant is also very polite! The hotel is not far from the airport, and it is only a 15-minute taxi ride!
Welcome fruit plate: good
Facilities: OK
Facilities: Complete
Original TextTranslated by Google
Response from Property: 【Whole House Intelligence + Robot】【Internet Celebrity Hotel】Dear guest, hello! Thank you very much for your high recognition and love for our hotel! ~~ We are sincerely happy to hear that you praised the politeness of the hotel front desk, lobby and restaurant staff. We have always been committed to providing polite and thoughtful services to every guest, and your affirmation is the greatest encouragement to us. In addition, the hotel's superior geographical location can bring convenience to your travel, which is what we expect. It only takes a short fifteen-minute drive from the airport to the hotel, saving you a lot of time. Regarding the welcome fruit plate, we are very pleased to get your "good" evaluation. This little thought hopes to add a sweetness to your journey. At the same time, thank you for your recognition of the "perfect" hotel facilities. We will continue to maintain and optimize the facilities to provide you with a more comfortable stay environment. ~~The hotel has a total of 147 rooms. Our housekeeping lady will equip each room with [free small refrigerator + snacks] and welcome fruit plate for you to enjoy; the hotel is located at No. 1 Guangzhou Street, Economic Development Zone, Urumqi, about 6 kilometers away from the airport and about 5 kilometers away from the high-speed rail station [close to the airport + high-speed rail station]; the hotel has Pushe Hui [fine Sichuan cuisine], Jidao All-Day Restaurant, and Qinyuan Restaurant. We look forward to your visit again. We will continue to provide you with quality service and make you feel at home every time you stay!
annier🦊bb
Executive Room (2 Beds)
Stayed in Jan 2025
Travel with friends
17 review
5.0/5
Outstanding
Posted on Feb 16, 2025
When we step into the Pushe Hotel, it is as if we are in a carefully crafted urban paradise. Every inch of space is filled with unique charm, which makes people intoxicated.
When we step into the hotel lobby, the high dome and the dazzling crystal lamp complement each other, instantly enveloping people in a luxurious and warm atmosphere. The front desk staff are filled with sincere and enthusiastic smiles. The thoughtful and considerate service, from the moment the welcome drink is handed over, is like a spring breeze, warming the heart.
The design of the guest room is exquisite, and every detail shows the persistent pursuit of quality. The soft and comfortable bed, matched with high-quality bedding, makes people feel like they are in the clouds and have a good sleep all night. Intelligent facilities are available, and lighting, temperature and curtains can be easily controlled, and convenient life is at your fingertips. And outside the window, whether it is the hustle and bustle of the bustling city or the quiet and elegant garden scenery, every picture is poetic and picturesque, adding a different charm to the journey.
The hotel's catering is even more amazing. The Chinese and Western restaurants bring together the essence of global cuisine. The professional chef team carefully prepares every dish, from material selection to cooking. Whether it is a tender and juicy steak or exquisite Chinese dim sum, it can make the taste buds dance happily on the tip of the tongue, leaving an unforgettable wonderful taste.
The leisure and entertainment facilities are also surprising. The spacious and bright gym is equipped with advanced equipment to meet the exercise needs of fitness enthusiasts; the constant temperature swimming pool is rippling, and swimming in it will instantly dissipate the physical and mental stress. There is also a quiet SPA center, where professional therapists are skilled in their techniques to bring guests full body and mind relaxation and relief.
With excellent service, exquisite facilities and top-notch dining, Pushe Hotel has created an unparalleled stay experience for every guest. It is not only a place to rest during the journey, but also an ideal place for the soul to rest and enjoy a good life. Here, every meeting is a wonderful encounter, and every service is as cordial as reuniting with an old friend. I sincerely hope that the Pushe Xinyuan Hotel will continue to shine in the future, bring home-like warmth and beauty to more guests, and become a shining pearl in the industry!
Original TextTranslated by Google
Response from Property: 【Whole House Intelligence + Robots】【Internet Celebrity Hotel】Dear guests, hello! , reading your praise-filled review, we are full of touching and joy! ~~ It is a great honor for Pushe Hotel to be the charming urban paradise on your journey and bring you such an unforgettable stay experience. Your meticulous description of every aspect of the hotel makes us deeply feel your attentive attention to us. The unique atmosphere created by the high dome and dazzling crystal lamps in the lobby, and the sincere enthusiasm conveyed by the front desk staff when handing over the welcome drinks are all more meaningful because of your recognition. The comfortable beds, high-quality bedding and intelligent facilities in the guest rooms, the feast of taste buds brought by Chinese and Western cuisine in the dining, and the physical and mental relaxation given by leisure and entertainment facilities, which can be highly praised by you, are the greatest encouragement to all our employees. We are well aware that the satisfaction of every guest is inseparable from the joint efforts of the hotel team. Your affirmation will inspire us to continue to uphold the persistent pursuit of quality, continuously improve the service level, and strive to be perfect in every detail. ~~The hotel has a total of 147 rooms. Our housekeeping lady will equip each room with [free small refrigerator + snacks] and welcome fruit plate for you to enjoy; the hotel is located at No. 1 Guangzhou Street, Economic Development Zone, Urumqi, about 6 kilometers away from the airport and about 5 kilometers away from the high-speed rail station [close to the airport + high-speed rail station]; the hotel has Pushe Hui [fine Sichuan cuisine], Jidao All-Day Restaurant, and Qinyuan Restaurant. Thank you again for your support and trust, and look forward to your visit again. We will bring you more wonderful experiences!
Xiaolinhexiaoyang
Executive Double Room
Stayed in Jan 2025
Couples
2 review
5.0/5
Outstanding
Posted on Feb 14, 2025
I was completely attracted by this hotel the first time I stayed there! The experience of going directly to the guest room from the underground parking lot is so considerate, and the luggage doesn't need to get wet in the rain~ Miss Zhang Min at the front desk smiled very sweetly and took the initiative to upgrade me to an executive suite. I was stunned when I opened the door - it was super spacious, the tea room had free tea and large bottles of mineral water, as well as free mini bar and fruit, and the bedding was so fluffy that it felt like sleeping on a cloud! Although the bathtub is of a touching size, it would be even more perfect if it was replaced with Kohler~ There was no water stain in the bathroom, the cleaning lady must have obsessive-compulsive disorder!
I happened to see the Lantern Festival fireworks through the window while taking a bath, which was a real surprise. Room 306
Original TextTranslated by Google
6/8
Response from Property: 【Whole House Intelligence + Robot】【Internet Celebrity Hotel】Dear guest, hello! Thank you very much for your high recognition and love for our hotel! ~~ The convenient design of direct access to the guest room from the underground parking lot is to provide guests with more convenience and caring care. I am glad that it can be appreciated by you. Zhang Min at the front desk took the initiative to upgrade the executive suite for you, so that you can enjoy a better accommodation experience. Her enthusiastic service deserves praise, and we will praise her. The rich gift items in the executive suite, such as tea, mineral water, mini bar and fruit, are all extra surprises we hope to bring to guests. The bedding can make you feel as comfortable as sleeping on clouds, which is also the quality detail we have always paid attention to. At the same time, thank you for your valuable suggestions on the bathtub. We will seriously consider your ideas and refer to them in the future facility optimization. The cleanliness of the bathroom is inseparable from the hard work of the cleaning team. Their high standard work attitude has been recognized by you, and we are deeply gratified. We are also sincerely happy that you can enjoy the beautiful picture of the Lantern Festival fireworks while taking a bath, adding unique memories to your stay. ~~The hotel has a total of 147 rooms. Our housekeeping lady will equip each room with [free small refrigerator + snacks] and welcome fruit plate for you to enjoy; the hotel is located at No. 1 Guangzhou Street, Economic Development Zone, Urumqi, about 6 kilometers away from the airport and about 5 kilometers away from the high-speed rail station [close to the airport + high-speed rail station]; the hotel has Pushe Hui [fine Sichuan cuisine], Jidao All-Day Restaurant, and Qinyuan Restaurant. Thank you again for your support and trust, and look forward to your visit again. We will bring you more wonderful experiences!
Chun fai
Executive Room (2 Beds)
Stayed in Jan 2025
Family
5 review
5.0/5
Outstanding
Posted on Feb 2, 2025
Fully intelligent equipment, good location, close to Wanda Plaza, about 10 minutes walk away, and about 6-7 minutes by car to Huijia Times Square, where there are more choices for eating, shopping and shopping, and less than 15 minutes away from the airport.
Original TextTranslated by Google
Response from Property: 【Whole House Intelligence + Robot】【Internet Celebrity Hotel】Dear guest, hello. Thank you very much for your detailed and wonderful sharing! ~~We are very pleased to learn that you are satisfied with the hotel's all-intelligent equipment. This is also the result of our keeping up with the times and creating a convenient stay experience for guests. The hotel's superior geographical location has always been a highlight of ours. It allows you to easily reach major commercial centers and enjoy a wealth of shopping, food and entertainment options. It is really great. And it is also close to the airport, which saves a lot of time for your travel. Your feedback is very important to us, and it inspires us to continuously improve the quality of service. I look forward to you choosing our hotel again, and we will continue to provide you with an excellent accommodation experience as always! ~~The hotel has a total of 147 rooms. Our room sister will equip each room with [free small refrigerator + snacks] and welcome fruit plates for you to enjoy; the hotel is located at No. 1 Guangzhou Street, Economic Development Zone, Urumqi, about 6 kilometers away from the airport and about 5 kilometers away from the high-speed rail station [near airport + high-speed rail station]; the hotel has Pushe Hui [Gourmet Boutique Sichuan Cuisine], Jidao All-Day Restaurant, and Qinyuan Restaurant. Thank you again for your valuable comments. We hope that you will choose us again in the future and continue to enjoy a pleasant stay. I wish you a happy new year and all the best!
Guest User
Deluxe Room (2 Beds)
Stayed in Dec 2024
Family
3 review
4.2/5
Very Good
Posted on Feb 16, 2025
Overall it's pretty good, the facilities are new, quiet and hygienic, the front desk and the reception service are enthusiastic, especially thanks to the Uyghur guy who received us in the lobby. We left a scarf when we checked out, and he immediately took the room card to get it and put it in a gift bag and sent it to us. Special thanks 🙏🏻 The only shortcoming is that the breakfast is not rich enough, and the variety is a bit small. What's more special is that the restaurant manager, a Han guy, is careless, not to mention any reception etiquette! And some steamed corn and the like are still placed very deep, hidden, and it is very difficult to take them out. When collecting the food, they don't ask the customers if they need it or need it. Anyway, there is no service in the breakfast restaurant.
Original TextTranslated by Google
Response from Property: Whole house intelligence + robot] [Internet celebrity hotel] Dear guest, hello! Thank you for your comments on our hotel and the shortcomings pointed out by our hotel~~ First of all, thank you very much for your recognition of the hotel as a whole. We are very pleased that the new facilities, quiet and hygienic, and the enthusiastic service of the front desk and the receptionist can be affirmed by you. In particular, thank you for your praise for the Uyghur boy. He found the missing scarf for you in time and packed it intimately for delivery. This serious and responsible attitude is worthy of praise, and we will definitely reward him. We are deeply sorry for the breakfast problem you mentioned. The lack of rich breakfast categories and the inadequate service of the restaurant supervisor, the inconvenience of placing items to take, and the lack of asking customers for their needs when collecting meals have seriously affected your dining experience, which is far from the service standards pursued by our hotel. We will immediately investigate and rectify these problems, strengthen the training of restaurant staff including restaurant supervisors, improve service awareness and reception etiquette, and reasonably adjust the placement of meals to ensure the convenience of customers. At the same time, we will also enrich the breakfast dishes to provide guests with more diverse choices. ~~The hotel has a total of 147 rooms. Our housekeeping lady will equip each room with [free small refrigerator + snacks] and welcome fruit plates for you to enjoy; the hotel is located at No. 1 Guangzhou Street, Economic Development Zone, Urumqi, about 6 kilometers away from the airport and about 5 kilometers away from the high-speed rail station [close to the airport + high-speed rail station]; the hotel has Pushe Hui [fine Sichuan cuisine], Jidao All-Day Restaurant, and Qinyuan Restaurant. Your recognition is the greatest encouragement to us. Thank you again for your feedback. The problems you pointed out are crucial to our improvement. I hope you can give us another chance and bring you a fully satisfactory experience next time you stay!
jennyarwin
Deluxe Room (2 Beds)
Stayed in Dec 2024
Solo travelers
16 review
5.0/5
Outstanding
Posted on Jan 26, 2025
I had to transfer in Urumqi to go to Tbilisi, and the flight arrived in Urumqi at midnight, so I thought about choosing a hotel that was slightly closer to the airport. I saw that the reviews on Ctrip were pretty good, so I booked this hotel. Indeed, the service of this hotel is really good, better than the one I stayed at Conrad a few months ago, and the price is cheap, too. The only thing I want to complain about is that I don't like the design of the washbasin island, which always feels a bit awkward, because the mirror is on the side, and it's a bit inconvenient to look in the mirror. In addition, when booking on Ctrip, I chose to delay check-out at 16:00, but the hotel didn't know about it. Fortunately, I confirmed the check-out time with the front desk and found out. The hotel said they could help me delay it, but how did Ctrip communicate with the hotel?
Original TextTranslated by Google
Response from Property: 【Whole House Intelligence + Robot】【Internet Celebrity Hotel】Dear guest, hello. Thank you very much for choosing our hotel as your place to stay during your transit in Urumqi, and thank you for taking the time to share your experience! ~~ We are honored to know that you highly praised the hotel service and even thought it was better than the Conrad Hotel you stayed in before. We have always been committed to providing high-quality and considerate services to every guest. Your recognition is undoubtedly the greatest encouragement for us, which also inspires us to continue to maintain and continuously improve our service level. We deeply apologize for your mention of the design of the wash basin island and the inconvenience of looking in the mirror. The original intention of the hotel's design was to create a unique sense of space and fashion, but it obviously failed to fully meet your needs in terms of practicality. We will take your feedback into consideration, and in the subsequent optimization and improvement process, we will fully weigh the convenience of design and actual use, and strive to provide guests with a more comfortable living environment. Regarding the situation where the delayed check-out information of Ctrip booking is not synchronized, we have a deeper understanding of the problems in the communication between the hotel and Ctrip. Here, I sincerely apologize to you for causing you unnecessary trouble. We will strengthen communication and coordination with online travel platforms such as Ctrip, improve the information transmission mechanism, and ensure that similar situations do not occur again. At the same time, thank you for confirming the check-out time with the front desk in time to avoid possible inconvenience. We are well aware that every guest's feedback is an opportunity for our growth and progress. Thank you again for your outspokenness, your suggestions are very important to us. If you have the opportunity to pass through Urumqi in the future, I hope you can choose our hotel again. We will welcome you with more complete services and facilities and provide you with a better stay experience. ~~ The hotel has a total of 147 rooms. Our room lady will equip each room with [free small refrigerator + snacks] and welcome fruit plates for you to enjoy; the hotel is located at No. 1 Guangzhou Street, Economic Development Zone, Urumqi, about 6 kilometers away from the airport and about 5 kilometers away from the high-speed rail station [near the airport + high-speed rail station]; the hotel has Pushe Hui [fine Sichuan cuisine], Jidao All-Day Restaurant, and Qinyuan Restaurant. Looking forward to serving you again and continuing to bring you a warm and comfortable stay experience. I wish you a happy life!
dandantj0922
Guestroom - Courtyard-View (Double Bed)
Stayed in Dec 2024
Business travelers
47 review
5.0/5
Outstanding
Posted on Jan 25, 2025
The hotel is rated as a five-diamond hotel, with warm service and great attention to detail. The service in each department, from reception to front desk to catering, is very cordial and professional. The room configuration and hygiene are impeccable. The courtyard room is well designed, and the tea room is very convenient for meeting guests. I stayed there for two consecutive days.
Original TextTranslated by Google
6/8
Response from Property: 【Whole House Intelligence + Robot】【Internet Celebrity Hotel】Dear guest, hello. I would like to express my sincerest gratitude for your high evaluation of the hotel! ~~ As a five-diamond hotel, we always strictly demand ourselves with high standards and are committed to providing every guest with an excellent experience. You mentioned that the services in various departments from welcoming guests, front desk to catering are warm, friendly and professional, which is the greatest affirmation of the hard work of all our employees. Every employee has been carefully trained to integrate the concept of "guests first" into every service detail, striving to make you feel the warmth and care of home. Your recognition is undoubtedly the highest praise for our work, which inspires us to continue to maintain this enthusiasm and continuously improve the quality of service. In terms of guest rooms, we have always paid great attention to configuration and hygiene. From high-quality bedding to complete facilities and equipment, from spotless room environment to carefully arranged decorative details, every place embodies our persistent pursuit of quality. We are very pleased to learn that you appreciate the design of the courtyard room, especially the convenience brought by the tea room for meeting guests. The original intention of this design is to meet the diverse needs of guests and provide you with a comfortable and unique space during your journey. It is the pride of all our hotel staff to be recognized by you. We know that this is inseparable from your support and trust. We will cherish this honor and continue to work hard to improve the hotel's services and facilities to live up to your expectations. If you have travel plans in the future, we sincerely hope that you can choose our hotel again. We will continue to provide you with the best service as always, so that you can leave good memories every time you stay. ~~ The hotel has a total of 147 rooms. Our room lady will equip each room with [free small refrigerator + snacks] and welcome fruit plates for you to enjoy; the hotel is located at No. 1 Guangzhou Street, Economic Development Zone, Urumqi, about 6 kilometers away from the airport and about 5 kilometers away from the high-speed rail station [near the airport + high-speed rail station]; the hotel has Pushe Hui [fine Sichuan cuisine], Jidao All-Day Restaurant, and Qinyuan Restaurant. Looking forward to serving you again and continuing to bring you a warm and comfortable accommodation experience. I wish you a happy life!
Nico mikeer🌾
Deluxe Room (2 Beds)
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 24, 2025
Environment: Simple and elegant
Service: Worthy of being a five-star hotel, the service is perfect💯, the front desk lady who just checked in is kind and enthusiastic, and solved my needs. Thank you very much Zhou Tingyu🌹
Welcome fruit plate, free drinks in the minibar
Original TextTranslated by Google
Response from Property: 【Whole house intelligence + robot】 【Internet celebrity hotel】 Dear guest, hello. We read your high evaluation of the hotel with great joy and gratitude, and hereby express our sincerest gratitude to you! ~~ Your description of the hotel environment as "simple and elegant" accurately summarizes the design concept we have always pursued. From the spatial layout to the decorative details, we are committed to creating a simple yet elegant atmosphere, so that every guest who enters the hotel can feel this unique charm. And your affirmation of "full score" for the service is a great encouragement to us. The service standard of a five-star hotel is not just a slogan, but also the pursuit of excellence by all our employees day after day. As the first window of hotel services, every employee at the front desk shoulders the responsibility of leaving a good first impression for the guests. Zhou Tingyu successfully solved your needs with her cordial and enthusiastic attitude and professional and efficient service, which is a vivid embodiment of the spirit of our service team. We have conveyed your special thanks to Zhou Tingyu, and I believe that this recognition will inspire her to continue to shine in her future work. Preparing a welcome fruit plate and providing free drinks from the minibar for guests is a small way for us to express our thoughts, hoping to add a touch of warmth and comfort to your journey. We are very pleased to see that these details are loved by you. ~~The hotel has a total of 147 rooms. Our room lady will equip each room with a [free small refrigerator + snacks] and a welcome fruit plate for you to enjoy; the hotel is located at No. 1 Guangzhou Street, Economic Development Zone, Urumqi, about 6 kilometers away from the airport and about 5 kilometers away from the high-speed rail station [near the airport + high-speed rail station]; the hotel has Pushe Hui [fine Sichuan cuisine], Jidao All-Day Restaurant, and Qinyuan Restaurant. Looking forward to serving you again and continuing to bring you a warm and comfortable accommodation experience. I wish you a happy life!