Hilton Garden Inn Umhlanga Arch Reviews

Housekeeping is efficient, and our room was kept spotlessly clean. The range of bathroom toiletries are Eveleyn & Crabtree. They are a real treat to use. High quality linen, and towels provided are of exceptional quality. The design of the room is modern and carefully planned to make your stay comfortable. There is a vast choice of different types of food for breakfast including many health choices. Their food is world class. A well designed gym with high tech equipment, towels, and fresh water for guests. There are also washing machines at your disposal! Staff went out of their way to assist us. The staff at reception and room service are attentive and efficient too. We felt extremely safe, and they also had emergency drills of which the staff had to follow. It is my number 1 hotel to go to in Umhlanga.

I recently stayed at the Hilton Garden Inn Umhlanga Arch and had a mostly positive experience. The location is fantastic, right in the heart of Umhlanga with easy access to everything. The room was lovely and super comfortable, which made for a relaxing stay. The breakfast buffet was amazing,delicious and with plenty of options, which was a great way to start the day. However, the restaurant was way too hot. It felt like everyone was trying to grab a fan, and I honestly think they should either switch on the AC or find a better solution for cooling the space. The pool was nice and well-maintained, and it’s heated, but honestly, it felt a bit strange to swim in a hot pool during summer. I think the heated pool would be much more enjoyable during the cooler months, like in winter. Another downside is that they close the pool way too early….7 pm is pretty unreasonable, especially in a place like Umhlanga where you want to enjoy the evenings. Overall, it’s a good hotel with great amenities, but the restaurant temperature and early pool closure definitely need some attention.

This hotel still has a great reputation in the market. However, some of the service is lacking a little. My pants were not returned after laundry. However, they were quick to resolve the issue and sent my pants by express to my next destination in Cape Town. This is one of the best hotels Durban has to offer.

The service was good, the food was good

Coming from London to SA for the first time , I was a little worried about my safety. But this hotel has got a good sense of security and It’s a worth the price . They have nice and clean environments. I recommend this to anyone who wants a comfortable stay but affordable.

Great service and very helpful. Went out of their way to help with kids and cater for them. Location is above a BMW dealership and entrance was hard to find. Rooms can have complimentary toiletries and slippers. Just the little things missing. All in all a great stay.

A great hotel with a great breakfast buffet

Amazing place Top service Worth another visit Great for family, couples, business, caters for everyone Close to the airport Great quiet beach nearby Friendly staff, all staff, security, cleaners, receptionists, barmen and women! Just great people and professional. My to go to hotel in Durban

Hilton is great staff are very helpful and do there job with a smile. Rooms are decent and views aren't so bad. Very close to malls and food places. Stayed a few times during ramadaan and found the hotel caters for muslim guests that are fasting which is great not forgetting the hotel is muslim friendly which means you can have some of the meat products without having to worry if it's halal or not. Will definitely return

Very clean, beautiful view, ideal location to beach and to the mall

Lovely hotel. Would definitely go back to say. Friendly staff and spacious room.

Just nice

The hotel is clean and sanitary, with a good location, very good 👍

Check-in experience is very good, will continue next time.