Kaiser Hotel Reviews

洗澡的时候，水出去了，very bad experience . staff is ok . too expensive for such unclean and broken room , water comes out from the shower to the room

We arrived at the hotel after noon. When checking in, we were required to fill out a paper credit card pre-authorization form, including name, card number, security code and other important information (as shown in the picture). This method has a high risk of leakage, so we were unwilling to fill it out. Since we did not check in at this time, we asked to check out. The front desk did not speak Chinese, Japanese or English. After a long communication, the front desk still asked us to pay the room fee equivalent to more than 1,500 yuan, and no refund was given. Then he left the front desk and glared at us. With this attitude, he still did not refund.

Please all Chinese people avoid this hotel. The staff at the check-in front desk can't speak English or Chinese, only Mongolian, and have a bad attitude. Ctrip's booking prompts that breakfast is included, and the front desk uses a translation software to tell you that there is no breakfast because the price is too cheap and they can't make money. I heard a question mark, I said all without breakfast? He used a translation software to tell me that there is no Chinese. Then, I lost my room card, and asked me to compensate 400,000 Mongolian rupees, equivalent to RMB 800. I asked why the room card was so expensive, and he said it was a management room card, so it was expensive. I said I didn't ask you to manage the room card for me, why should I compensate so much, even if it was a management room card, it was not worth 400,000 Mongolian rupees. Finally, a friend of mine who has a face in the local area came to solve this problem for me. We found a prompt in the room, which said that the compensation for losing the room card was 10,000 Mongolian rupees (20 RMB). You can see the photo. In the end, 10,000 Mongolian rupees was compensated. Then the most terrible thing came. Didn't the front desk say that it was a management card? I took my colleague's (another room) room card to open the door of other rooms, and it was actually opened. One room card can open all the doors of the rooms. Isn't this a terrible thing? Later, I didn't stay the second night and went to stay in another hotel. I think this is a hotel that specifically rips off Chinese people. I remind all Chinese people to avoid it and choose it with caution.

The hotel stopped for breakfast when checking in, but the facilities and space were very satisfactory. It is close to the square, there are local restaurants and KFC nearby, and the hotel location is not noisy.

The reservation included breakfast. But it was not provided for two days. Bad review

There was a lot of hair on the bed, a lot of dust under the pillow, and there was no sign of the promised double breakfast. There are no paper towels or bottled water in the room. The hotel is in a remote alley. I chose this hotel with a five-point review, and my heart dropped to the bottom after I checked in. I turned around and took a closer look and saw that there were only three people who had given reviews, and they all gave me full marks. I was not conscientious enough to give good reviews just for a few points or a gift.

The room was very clean and spacious, with a small balcony. The front desk service was very good. Even though I didn't understand the language, they helped me make noodles and heat beef in the middle of the night. It's a very good hotel.