Twickenham Hotels with Bars

Really enjoyed my stay there, staff were lovely and room was super clean. Really enjoyed the breakfast and the pool/spa. The only downside is that the car park is around 5-7 min walk from the hotel, other than that I can’t fault it. Highly recommended!

We arrived at Travelodge Twickenham to check in for our booking on Sunday 3rd Nov around 3:30pm. As a wheelchair user, there is no direct access to the hotel reception from the Main Street due to steps down to the main entrance. There is a wheelchair lift down to the front door useable only by a key held by staff members. My husband headed inside in order to get the attention of staff members to allow us to use the lift and gain entry. After approximately 10 minutes of waiting on a busy pavement due to the proximity to the railway station- my daughter rang the phone number displayed on the lift to gain assistance, to no avail. My daughter then rang my husband who was inside the hotel for an update, as by this time we were both getting cold and distressed by the situation. Eventually, my husband arrived at the foot of the lift with a staff member - who it later transpired was the manageress, Marta. On attempting to operate the lift with a key, it was obvious the lift was out of order. This is despite there being no signage on the front of the lift indicating it was not working alongside the instructions to call reception if assistance was needed. My daughter and I were then given vague hand signals to move back down the pavement and around to the side of the building. At no point was I addressed directly, or given any explanation as to what was happening. When we met up with my husband at the end of the pavement, he told us that despite making them aware of the fact that we were waiting outside to come in out of the cold, the reception staff and manageress had made it a priority to complete the check in procedure before addressing the need to use the lift. Additionally, he told us that he had been told by the manageress that it was my own fault for the problems as we had not called ahead to let them know I am a wheelchair user. This is despite the fact that we booked an accessible room specifically; it does not state the requirement to phone ahead anywhere on the website or on any of the emails received prior to checking in; nor have I had to do such a thing before in any other establishment we have stayed in. We were indicated towards an alternative entrance through an office building car park which was a totally accessible entrance with no steps. Given the availability of this entrance, I was unsure why we were left waiting outside for such a long time if this entrance had been available for us to use all along. Again, there was no signage on the street-front lift detailing the fact that the lift was out of orders, or that an alternate entrance was available. I cannot stress enough the level of anxiety I was experiencing at this point. We were given no apology or shown any compassion. Once inside the building, the manageress insisted on coming to the accessible room we had booked and proceeded to show my husband the refuge points - Marta still had no interaction with me, and never spoke directly to me. The following morning, my daughter arri

It’s a shame there isn’t a grouping for not quite average but not quite poor. I stayed here for a one night stopover whilst working in the area. Nice old pub, but I was a little disappointed to see three hand pumps for ale, none of which were available. Just your routine cold fizzy lagers from around the world. I had an evening meal from and extremely limited menu which was at best, average. The room I had was comfortable enough, but the mattress was starting to feel a little threadbare. No ensuite, so a shared bathroom and separate WC which didn’t give me a problem, but might not be for everyone. This is a lovely old building, but it comes with the things you would associate with lovely old buildings. Creaky floorboards and a few draughts here and there. Again, nothing unexpected in a building of this age, but it was a case of once someone started moving in their rooms, the creaky floorboard sounds made it both difficult to get to sleep and meant an early undesired wake up call. You get what you pay for, and my stay wasn’t completely unpleasant, but would I stay here again? Possibly, but I would consider alternatives first.

We stayed at the Alexander Pope hotel last weekend when we were in London for a family wedding and booked three rooms, including for elderly relatives. Other family members also stayed as it was near to the wedding venue. What a wonderful and hospitable place to stay. All of the staff, from reception on arrival to bar staff and breakfast staff were incredibly helpful and friendly, even facilitating an early check in for one of the rooms so that we could get ready. Parking on site is a huge bonus. The rooms were very clean and comfortable with all the amenites you could need for the night and we had lovely river views. Great location too! Thank you! One small thing (but a big one if you are older or have any sight impairment) : The lighting in the rooms is lovely and atmospheric but it would be really helpful to also have a brighter practical ceiling light that could be switched on too as some of our party struggled a little to see in the room at night.