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We stayed at the Alexander Pope hotel last weekend when we were in London for a family wedding and booked three rooms, including for elderly relatives. Other family members also stayed as it was near to the wedding venue. What a wonderful and hospitable place to stay. All of the staff, from reception on arrival to bar staff and breakfast staff were incredibly helpful and friendly, even facilitating an early check in for one of the rooms so that we could get ready. Parking on site is a huge bonus. The rooms were very clean and comfortable with all the amenites you could need for the night and we had lovely river views. Great location too! Thank you! One small thing (but a big one if you are older or have any sight impairment) : The lighting in the rooms is lovely and atmospheric but it would be really helpful to also have a brighter practical ceiling light that could be switched on too as some of our party struggled a little to see in the room at night.

Very impressed by the service I received. Cosy room. He allowed us to keep our bags there which made our Sunday a lot more enjoyable. I would recommend for a short stay. Location is convenient and not too far from town.......................

Great hotel which is built into Twickenham Rugby stadium. Clean and comfortable with friendly and helpful staff. I stayed there when there was a game on that I attended with more than 76000 others. The hotel was very busy but they dealt with it well. I will certainly stay again, as I have done in the past.

It’s a shame there isn’t a grouping for not quite average but not quite poor. I stayed here for a one night stopover whilst working in the area. Nice old pub, but I was a little disappointed to see three hand pumps for ale, none of which were available. Just your routine cold fizzy lagers from around the world. I had an evening meal from and extremely limited menu which was at best, average. The room I had was comfortable enough, but the mattress was starting to feel a little threadbare. No ensuite, so a shared bathroom and separate WC which didn’t give me a problem, but might not be for everyone. This is a lovely old building, but it comes with the things you would associate with lovely old buildings. Creaky floorboards and a few draughts here and there. Again, nothing unexpected in a building of this age, but it was a case of once someone started moving in their rooms, the creaky floorboard sounds made it both difficult to get to sleep and meant an early undesired wake up call. You get what you pay for, and my stay wasn’t completely unpleasant, but would I stay here again? Possibly, but I would consider alternatives first.

English breakfast can be accepted, clean, extra bed needs to communicate with the hotel

I used to work for Shell, and so visited what was then known as The Lensbury Club many times. We booked The Lensbury Resort in a fit of nostalgia. Not much has changed in the 30 years or so since I last visited. The rooms are comfortable and our Deluxe Double was quite spacious, with a large sofa, plenty of wardrobe space and a modern bathroom that included a nice bath as well as a large shower cubicle. On the downside, the main dining area is cavernous and little has been done to make it feel more inviting. The food is quite average and the chef has made some odd choices: for dinner, the Thai cauliflower & chickpea curry is more Indian than Thai and had little flavour. The lamp rump was tasty. The ”hot chocolate with whipped cream” came with no whipped cream and when we asked, we were told there was no whipped cream. Most bizarrely, from the lunch menu the BLT was seasoned with a mountain of thyme in the mayonnaise - a very odd combination and not one that works at all well. It's also annoying to be reminded more than once that ”service charge is not included.” The pool is OK but there were a lot of young children at the weekend so not particularly enjoyable for swimming lengths when you have to avoid kids bombing into the pool. The piece de resistance though was being woken up at about 4am when some new arrivals tried to get into our room. They tried more than once even though we answered the door and told them it was our room. They showed us their key and it had indeed been noted with the same room number as we were in. After that we were also visited by security who clearly thought we were lying about it being our room. We mentioned it at check-out and were told to complain in writing.

We had a good stay here using the 3 nights for 2 August offer. We have eaten here many times in the past for family occasions but have never stayed here. The rooms are somewhat dated and they could do with some nice smelling candles in the corridors as there was a bit of a stale food smell. Our original deluxe room had a small double bed and overlooked the car park but had a large balcony and separate shower. We were upgraded to a junior suite which had a small seating area. If you stay at the hotel overlooking the car park then you can hear cars arriving and the laundry collection was quite early. I imagine that rooms at the side of the hotel have a better view and are quieter. Staff were helpful. Systems are a bit paper based and so slow to check out. We ate off the club menu which is available until around 9pm and had a good choice of food. Breakfast was not included and was £24 for continental so we bought our own breakfast from outside. There are lots of nice restaurants in Richmond and the hotel is well located for Petersham Nurseries, Kew Gardens and a walk along the river. It is quite far from central London during busy times.