Paradise Grand Cruise

Paradise Grand Cruise Reviews

Paradise Grand Cruise

Marina, Tuan Chau, Quang Ninh Province, VietnamSee Hotel Details
Paradise Grand Cruise
Paradise Grand CruiseParadise Grand CruiseParadise Grand Cruise
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1 night

Guest Reviews

9.2/10
Great
24 review
Verified reviews
Location9.2
Amenities9.1
Service9.2
Cleanliness9.2
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All reviews(24)
Positive reviews(12)
Reviews with photos/video(6)
Friendly host(6)
Awesome stay(5)
Negative reviews(1)
Rami G
Grand Executive Cabin, Balcony
Stayed in Feb 2025
Family
3 review
9.0/10
Great
Posted on Mar 20, 2025
The boat looked really great, the service was impeccable, really friendly staff who love to assist. The room was amazing, we were bumped up to the captains suite, which had a a bath tub with views and our own balcony/terrace corner at the front of the boat, absolutely spectacular! Wifi was pretty much non-existent but that is expected when you’re in the middle of all the impressive scenery and the jacuzzi was cold, which didn’t make a lot of sense. We had high hopes for the food, unfortunately it was just ok, portions were decent but felt very much American, rather than Vietnamese, right down to the terrible pot coffee, for what we paid we expected espresso and more local cuisine choices plus at least an included drink with dinner. Activities were ok, and fairly well managed, would we book again, probably not but we had a great time and the room upgrade really made up for the let downs.
Response from Property: Thank you so much for your detailed feedback! We’re thrilled to hear that you loved the boat, the service, and especially your upgrade to the Captain’s View Terrace Suite cabin —it truly is a special experience! 😊We appreciate your understanding regarding the WiFi and will take note of your comments about the jacuzzi temperature. Your feedback on the dining experience is invaluable, and we’ll certainly review ways to enhance the authenticity and variety of our menu.It’s wonderful to know you still had a great time, and we’re grateful for the opportunity to have hosted you. We hope to welcome you back in the future for an even better experience!
Cuongnq
Captain's View Grand Suites Cabin
Stayed in Nov 2024
Family
8 review
10/10
Outstanding
Posted on Jan 2, 2025
Great trip. All the staff were great. They arranged extra bed upon request. The activities on the cruise were also great.
Response from Property: Dear Mr. Cuong,Thank you for taking a moment to share your experience at Paradise Vietnam. We are so pleased to hear you found our cruise service to your liking. Your feedback is greatly appreciated and we thank you for sharing this wonderful review. We look forward to welcoming you back again soon.Many thanks and all the best.Yen
Guest User
Grand Balcony Cabin
Stayed in Dec 2023
Family
2 review
10/10
Outstanding
Posted on Jan 14, 2024
We had great time in grand pradise. Totally satisfied with the service and itinerary. Especially thank to Tom who served my table. My parents felt very comfortable with his service. It has been a week since the travel. We are already missing the trip on the grand paradise cruise.
Response from Property: Dear Valued Guest,We appreciate you taking the time to share your satisfactory experience on our cruise.It delighted us that our staff brought you a comfortable stay and dedicated service. Your compliments will be transferred to Tom and the team to motivate them to keep up their good work. We hope to welcome you again to our cruise for another unforgettable experience.Many thanks again and best regards,Paradise Grand Cruise Managerment Team
Tina
Captain's View Grand Suites Cabin
Stayed in Jan 2024
Couple
6 review
10/10
Outstanding
Posted on Feb 18, 2024
The ship is great, very good service and very professional. We had a very good time.
Response from Property: Dear Ms. Tina,Thank you so much for your kind feedback!We're thrilled to hear about your positive experience on the ship.It's always wonderful to know that you had a great time and received excellent service. If you ever need any recommendations for future trips or assistance with anything else, feel free to reach out to us.Best regard,Paradise Grand Cruise Management Team
Guest User
Grand Balcony Cabin
Stayed in Apr 2024
Traveling with friends
1 review
9.5/10
Amazing
Posted on May 14, 2024
Excellent crew.
chengyuehyu
Grand Executive Cabin, Balcony
Stayed in Oct 2023
Family
1 review
8.0/10
Very Good
Posted on Nov 27, 2023
Good service
Response from Property: Dear Sir/Madame! Thank you so much for your feedback on our service.We look forward to welcome you back to Vietnam soon.All the best.Paradise Grand Cruise Management Team
SHAO HUI
Grand Executive Cabin, Balcony
Stayed in Nov 2024
Traveling with friends
5 review
10/10
Outstanding
Posted on Dec 25, 2024
A five-star cruise with very good service from the staff and VIP enjoyment! Dinner was a set menu, with lobster and Australian steak as the main course, which was pretty good. It's a pity that we didn't go to Hero Island for our outdoor activities in the afternoon on the first day. We went to an unknown small village, which was a bit disappointing. Other than that, everything was fine!
Original TextTranslated by Google
Response from Property: Dear Sir/MadamThank you for the great review! We strongly believe that fresh, high-quality ingredients make all the difference, and we agree that you can’t go wrong with the ribs. We hope to see you soon. Yen
Anonymous User
Grand Executive Cabin, Balcony
Stayed in Oct 2024
Couple
6 review
10/10
Outstanding
Posted on Nov 7, 2024
The service was very good. The response to the additional shuttle bus arranged from Hanoi to Halong Bay was very fast. The bus went to the wrong hotel first that day, but someone could follow up within ten minutes. I was very pleased with the cleanliness of the boat. The dining also surprised me. I recommend this cruise accommodation.
Original TextTranslated by Google
Response from Property: Dear Sir/Mam,Thank you for sharing a review of your recent experience. Our team here at Paradise Vietnam is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Yen
TruongBC
Grand Balcony Cabin
Stayed in Mar 2024
Traveling with friends
7 review
10/10
Outstanding
Posted on Apr 12, 2024
Great cruise, beautiful scenery of Lan Ha, extremely impressive, better than following the itinerary in Ha Long.
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Response from Property: Thank you for taking the time to share your experience at Paradise Vietnam! We are delighted to have had the opportunity to provide you with a memorable experience at Paradise Vietnam. We look forward to welcoming you back soon!
전아빈
Grand Balcony Cabin
Stayed in Feb 2025
Family
1 review
10/10
Outstanding
Posted on Apr 2, 2025
I like it very, very comfortably.
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Response from Property: We truly appreciate your feedback! Happy to hear you like it. 💖
Guest User
Stayed in Sep 2023
Family
2 review
10/10
Outstanding
Posted on Oct 8, 2023
It was excellent value for money. I booked a suite with gold status.^^
Original TextTranslated by Google
Response from Property: Dear Sir/Madame,Thank you so much for your kind words!We're delighted to know that you enjoyed the experience that we delivered during the 2-day 1-night cruise trip.We hope we will have another chance to welcome you back to Halong and Vietnam in the near future.Best regards,Paradise Grand Cruise Management Team
Guest User
Stayed in Invalid Date
Family
8.0/10
Very Good
Posted on Jan 13, 2025
It was very good experience and indian food was also so good. Staff is also so friendly and room is super cool.
Guest User
Stayed in Jun 2024
Couple
4.0/10
Posted on Jul 16, 2024
The cruise moved only for an hour, which is too less for the amount paid and time we booked (2days, 1 night)