Novotel Toronto North York

Novotel Toronto North York Reviews

Novotel Toronto North York

3 Park Home Ave, North York, Toronto, Ontario, M2N 6L3, CanadaView Hotel Details
Novotel Toronto North York
Novotel Toronto North YorkNovotel Toronto North YorkNovotel Toronto North York
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Novotel Toronto North York Guest Reviews

4.2/5
Very Good
98 review
Verified reviews
Location4.4
Amenities4.1
Service4.2
Cleanliness4.1
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All reviews(98)
Positive reviews(92)
Reviews with photos/video(19)
Clean and tidy(23)
Easy to get around(22)
Awesome stay(20)
Close to metro(15)
Friendly staff(13)
Convenient for shopping(9)
Negative reviews(6)
Guest User
Superior King Room
Stayed in Oct 2024
Business travelers
2 review
4.2/5
Very Good
Posted on Dec 6, 2024
good location, lots of restaurants round, and just on top of a subway station.
Response from Property: Thank you for your kind words! We’re delighted you enjoyed our convenient location, surrounded by great restaurants and with direct access to the subway station.We hope to welcome you back soon for another enjoyable stay.Warm regards,Radka FacunovaFront Office ManagerNovotel North York
KwanGrace
Executive Two Double Room
Stayed in Aug 2024
Couples
12 review
3.5/5
Posted on Oct 6, 2024
Excellent location with direct access to subway st. Lots of restaurants nearby, supermarket and drugstore were also nearby. Reasonable room rate nice and cozy view from room drawback: shower was quite slow. no bottled water provided no kettle provided. no self laundry facility
Response from Property: Thank you for taking the time to tell us about your experience at the Novotel Toronto North York, great photo. Sincerely, Michael Evans Assistant Front Office Manager Novotel Toronto North York
Chun Wei
Executive Two Double Room
Stayed in Sep 2024
Business travelers
2 review
4.5/5
Great
Posted on Oct 7, 2024
Great location and gym, but the breakfast was subpar and the swimming pool was closed.
Response from Property: Thank you for taking the time to tell us about your experience at the Novotel Toronto North York and WOW what a view! Sincerely, Michael Evans Assistant Front Office Manager Novotel Toronto North York
Bokkie Truong
Superior King Room
Stayed in Aug 2024
Couples
34 review
4.0/5
Very Good
Posted on Sep 28, 2024
A very comfortable stay in a spacious room with a lovely view from the 15th floor. Well equipped gym but the pool was closed for repairs. The TV had poor signal and despite reporting to reception, it was still not fixed when we checked out after 3 nights. The metro station is around the corner for a 30minute ride into city centre. There is a shopping centre across the street with a huge supermarket and a good liquor store.
Response from Property: Thank you for taking the time to tell us about your experience at the Novotel Toronto North York, great photos. Sincerely, Michael Evans Assistant Front Office Manager Novotel Toronto North York
MIU KING
Executive Two Double Room
Stayed in Jan 2025
Family
2 review
3.7/5
Posted on Mar 4, 2025
Hotel location is quite convenient, metro station just 3 minutes away. The worst issue is the toilet flashing system.
Sue
Superior King Room
Stayed in Jul 2024
Solo travelers
1 review
4.2/5
Very Good
Posted on Aug 14, 2024
The Novotel Toronto North York was good for a place to sleep in a convenient location to good stores and the subway, but I would only stay here if I needed a place to crash in North York. Check in was very quick and the service was good. Amenities and hotel decor seemed a bit dated though. There were strands of the previous guest hair in a corner of the bathroom that did not seem to be cleaned well enough and then the night of my shower, the drainage was a little bit slow. The water pressure on the 15th floor for my room also seemed to be a little low. TV channels for the cable service were also lacking signal at random points throughout the broadcast. At least the channels broadcasting PBS and the Olympics were still flawless, so that was a plus.
Response from Property: Thank you for your feedback and for choosing Novotel Toronto North York for your stay. We're glad to hear that our convenient location, quick check-in process, and good service met your expectations.However, we sincerely apologize for the cleanliness issues you encountered in your bathroom and the slow drainage. This falls short of the standards we aim to maintain. Additionally, we understand how important it is to have reliable water pressure and cable TV, and we're sorry these aspects did not meet your expectations. Rest assured, we will address these concerns with our housekeeping and maintenance teams to ensure future guests enjoy a more comfortable experience.We appreciate your insights and hope to have the opportunity to provide you with an improved stay in the future. Thank you again for your feedback.
Michael
Superior King Room
Stayed in Sep 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 8, 2024
Convenient location. Even though the hotel is on the older side, the condition is much better than I expected. Bed is comfortable.
Response from Property: Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. Sincerely, Michael Evans Assistant Front Office Manager Novotel Toronto North York
Sangmook
Superior King Room
Stayed in Dec 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jan 19, 2025
Room was very clean and nice. And Front desk person was very kind.
Cynthia Tsang
Executive Two Double Room
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 1, 2024
Hotel is a bit old but generally clean. Shower in bathroom works particularly good. Excellent location with many options of good restaurants and the subway station nearby. Room is spacious with two queen beds good for 4 adults.
Response from Property: Thank you for your review! We're glad to hear that you enjoyed our excellent location, spacious rooms, and the quality of the shower in the bathroom. It's great to know that our proximity to restaurants and the subway station added to your stay.While our hotel may be a bit older, we're happy that you found it generally clean and comfortable. We hope to welcome you back on your next visit to Toronto!
Guest User
Executive Two Double Room
Stayed in Jun 2024
Family
5 review
5.0/5
Outstanding
Posted on Jul 8, 2024
I loved it, clean , and very nice hotell. Location was absolutely amazing and the receptionist was amazing too.
Response from Property: Thank you so much for your kind words! We're thrilled to hear that you loved your stay, found the hotel clean, and enjoyed our amazing location. It's also wonderful to know that our receptionist made a great impression. We look forward to welcoming you back for another fantastic stay!
Guest User
Executive King Room
Stayed in May 2024
Couples
7 review
4.5/5
Great
Posted on Jul 4, 2024
Always enjoy staying here. Our room this time wasn’t as well kept as others that we’ve been in. We booked a room with a bathtub but didn’t end up using it. It looked like it was quickly repainted and the paint was peeling as we showered. The only vent in the washroom which is inside the shower had a hefty amount of dust built up. Regardless, these minor inconveniences don’t take away from the value this hotel offers, we always enjoy our stay.
Response from Property: Thank you for your continued loyalty and for sharing your experience with us. We're happy to hear that you always enjoy staying at our hotel, despite the minor inconveniences during this visit. We sincerely apologize for the issues you encountered with the bathtub and the dust buildup in the washroom vent. We will address these concerns with our housekeeping and maintenance teams to ensure better upkeep moving forward.Your understanding and positive feedback mean a lot to us, and we look forward to providing you with an even better stay next time. Thank you again!
Jayden
Superior King Room
Stayed in Oct 2023
Solo travelers
3 review
4.5/5
Great
Posted on Dec 1, 2023
This hotel has regular housing option, with very convenient location access. The north York Centre station is right below
Response from Property: Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. Sincerely,Jermaine AranhaFront Office ManagerNovotel Toronto North York
Guest User
Superior King Room
Stayed in Aug 2024
Solo travelers
3 review
4.0/5
Very Good
Posted on Dec 3, 2024
A bit dated infrastructure but location wise it is not bad
Response from Property: Thank you for your review. We’re glad you appreciated our convenient location.We acknowledge your feedback about the infrastructure and are working towards updates to enhance our guests’ experience. We hope to welcome you back soon to see the improvements.Warm regards,Radka FacunovaFront Office ManagerNovotel North York
Guest User
Executive Two Double Room
Stayed in Apr 2024
Travel with friends
5 review
3.0/5
Posted on Jun 15, 2024
only the location is good and others thingd really disappointed！
Response from Property: Thank you for the review. We appreciate your feedback, and would love to hear from you on what you found disappointing.
Guest User
Superior King Room
Stayed in Jun 2024
Solo travelers
15 review
4.0/5
Very Good
Posted on Aug 5, 2024
Clean room Good location, near Downtown
Response from Property: Thank you for your feedback and for choosing Novotel Toronto North York for your stay. We are happy to hear you enjoyed our location, and look forward to welcoming you back the next time you travel to Toronto.