Shibuya Tobu Hotel Reviews

Pictures on the site do not match room appearance. Front desk kind and polite but need to work on providing customer with support and alternative solutions. For example, check room with customer if there is a smell or cleanliness concern, offer air purifier, offer to re clean room , or offer a food drink voucher, etc. In pictures provided hair was not my own and there when we enter the room; bathroom need some type of drain deodorant and fan did not work. More than gently worn. Otherwise, good room amenities and good location.

Fantastic location, and we loved the cafe/ restaurant at the hotel. Room was absolutely perfect, comfortable bed. Would recommend!

Good location, close to Shibuya Station, but not too crowded. Comfortable room for a business hotel.

The hotel location is good. Very near the Shibuya shopping area. Also walkable distance to harajuku and ometesando. Beside hotel have one family mart.

Great location , minutes away from Shibuya station . Good size room for Tokyo standard

Location is close to Shibuya station so very accessible to all places around scramble crossing. However the room for our family with 2 kids was really small, with the additional 2 beds there was almost no room for our luggage. Air flow was stuffy, but staff was helpful in providing 2 fans, though that did not help the space situation. Note that Shibuya station and surroundings are undergoing major reconstruction scheduled to be completed in 2027, so perhaps good to avoid this area till then.

Good location. Excellent service. Room very clean all the time.

Location was good, close proximity to the main areas of Shibuya. Note that the walk from the station to the hotel is uphill. Room was fine.

Hotel location is just perfect in between Harajuku and Shibuya

Our room was a little small for two people, I was constantly tripping over suitcases and backpacks. The room seems a little dated, there were stains on the wall and the AC didn’t seem to get colder than 24C even when left on all day, which is just wasteful so we didn’t do that. I found the bed and pillows to be uncomfortable. Amenities are fine, though not as eco friendly as other hotels we’ve stayed in in Tokyo. The hotel is a 15-20 walk from Shibuya station, so good location. The staff was really nice upon check in. There are washing machines and dryers available for guest laundry. All in all, a fine stay, but probably wouldn’t book here again.

Located in a quieter part of Shibuya but close enough with a few minutes’ walking effort to the scramble crossing, shops and restaurants. It is uphill which may be of some concern if you have oversized or multiple luggages, and you need to hike them up a couple of steps to the lobby entrance. Room and bathroom are small and a bit old, but standard for Japan and very serviceable.

It’s a good hotel for a trip. I will stay there next time if the price is reasonable.

Hotel is very central Shibuya and clean. Rooms clean and small. Parking was a bit more expensive than described: 3650 Yen per 24 hours. Note that parking is from 12 to 12 the next day, but quite close. Many steps to take.

Closed to scrumble crossing.