Tosei Hotel Cocone Ueno Okachimachi Reviews

This is the worst hotel experience I have ever had. The staff spoke rudely to us, and if we had any questions or didn’t understand something, their attitude got even worse—especially the staff at the lobby. I stayed for six nights and didn’t encounter a single receptionist with good manners. Their service was unfriendly, and they seemed ready to scold you at any moment. The only exception was the housekeeping staff on the floors; they were polite and helpful. The hotel only provides one pillow per person. If you need more, you have to go pick it up yourself at the lobby—and there might not be any left if you arrive too late. The rooms don’t have air conditioning. If it gets too hot, the hotel will provide you with a small fan instead. Needless to say, I absolutely would not recommend anyone to stay here.

Convenient location (2 minutes from the nearest subway and JR), Narita Keisei Skyliner also very close. Nice shops nearby. Impressive view from the room. Bath salt and free coffee machine at the lobby, among other conveniences. Highly recommended!

Room is very clean but small, very close to station just 3 min walk. Coffee shop at the same building is very good.

Great location with close subway, next to Parkco and other departments store nearby. Also very close to another shopping district-ameyoko. No complaints ! Extremely tiny room for 3 beds, 3 person. Basically. Only big luggage can be open but stock by the door. So, open it and close right away. (No room ). Maybe for 2 or 1 is easier. We didn't eat breakfast since the check out time is 10am. Each additional hour is 1000 yean.

Location is good, just near shopping mall and railway station, and very convenient to Narita airport Room size and toilet is really small but price is cheap The bathroom water temperature is not stable, sometimes cooler sometimes hot  Overall recommend to 1-2 person trip

Hotel was in a great location. Easy to find and was able to fit 4 lots of luggage in our room. Our son was able to share our room with no extra cost. Would stay again!

The room is excellent for 2 people, and slighrly bigger with walking space. The toilet is clean too. Would hope to have more washing machines,, only 2 sets for the entire hotel is not sufficient.

The hotel location is very good which is near 3 stations. The hotel room is clean

Room is ok size for a couple. Really convenient to get to from the airport, can just take Narita Express to Ueno and walk to hotel. However, check in is strictly from 3pm onwards. But u can store baggage there first. Train station is also nearby. Would book again

Generally, the room was clean, but the corners and sides, especially the shelves, were dusty. It would be perfect if those were cleaned properly. This room is spacious as we booked a slightly bigger one. The location was good, near a train station exit. The staff were friendly.

Very good location for food and with good connection of transportation

The room is nice!!!!!!! Every day the room were cleaned properly!

So small but convenient, close to JR metro, have free drink like tea, coffee and cocoa (love it!)

Great location. The place is clean and new. The housekeeping came to refresh the room and provided bottles of water everyday. The staffs I met when I checked in was not quite friendly. I have been to Japan more than 5 times but this is the first time I experienced the unwelcoming hotel front-desk.