5 Chome-13-15 Ginza, Chuo, Chuo Ward, Tokyo, 104-0061, JapanView Hotel Details
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Mitsui Garden Hotel Ginza-Gochome Guest Reviews
4.5/5
Great
964 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(964)
Positive reviews(942)
Reviews with photos/video(187)
Easy to get around(162)
Convenient for shopping(116)
Close to metro(76)
Relaxing hot springs(19)
Friendly front desk staff(17)
Tasty food(15)
Stayed multiple times(7)
Highly recommended(6)
Negative reviews(22)
Guest User
Moderate Twin Room With Extra Bed
Stayed in Feb 2025
Family
4 review
4.5/5
Great
Posted on Mar 11, 2025
Excellent location and value for money! Love the convenience of the location with lots of food, malls and convenient stores around the hotel. Walking to any place in Ginza was a breeze! Highly recommended!
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We are delighted that you found our location excellent.We are pleased to notice that the hotels is conveniently located to Higashi-ginza Station of Tokyo Metro Hibiya Line and Toei Asakusa Line by just 1 minute walk.We are proud of being located in the middle of Tokyo and the subway stations, Ginza area is also within a walking distance.The location of our hotel is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airport so that its location is convenient for not only business but also sightseeing. The location is very close to Ginza where many restaurants, shops, department stores are there so that you can enjoy shopping, eating and entertainment.Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.Front Office Manager
Anonymous User
Moderate Double Room
Stayed in Dec 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 27, 2025
Very near to the ginza metro! Room was very nice and spacious for 1 person! Breakfast was good. I would book this hotel again.
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We are glad you found our location convenient.We are pleased to hear you enjoyed the convenience of our location. We are located in central Tokyo which is convenient for not only shopping but also business.We are happy that you liked you room. We did put a lot of efforts into setting a relaxing atmosphere with modern touches in terms of design. We hope you fully enjoyed your stay with us.We’re also delighted to hear that you were satisfied with our breakfast. Our restaurant offers three breakfast options: a traditional Japanese breakfast set with nine side dishes, a colorful sushi roll breakfast set, and a classic Western breakfast set.Again, thank you so much for having your time to offering valuable opinion and high score for our services. We look forward to welcoming you back to Mitsui Garden Hotel Ginza-gochome.Front Office Manager
Marble202
Standard Double Room
Stayed in Dec 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jan 23, 2025
Very good price range for such location, room amenities, and a big public bath to wash away a day’s tiredness or begin a new day! Tasteful lobby design and considerate smoking area setting.
Response from Property: Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.We are delighted to learn that you enjoyed some of the best features of Mitsui Garden Hotel Ginza-gochome, including our central location, and our large public bath.As you mentioned, our hotel is located in a very central area and that makes it easy to get around Tokyo. We are also surrounded by nice restaurants, cafes and bars worth trying.Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.It is via guest feedback and customer experience that we can endeavor to provide our guest with a more luxurious and superior stay. We certainly hope we will be able to welcome you back to Mitsui Garden Hotel Ginza-gochome in the near future.Front Office Manager
Enyu Gong
Standard Double Room
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 8, 2025
I recently stayed at the Mitsui Garden Hotel Ginza-Gochome during a trip to Tokyo, and it was an excellent choice for my stay in the city. Located in the upscale Ginza district, this hotel offers a perfect blend of convenience, comfort, and modern Japanese hospitality.
The hotel’s location is one of its strongest assets. Situated in the heart of Ginza, it’s within walking distance of high-end shopping, dining, and entertainment options. The Ginza-Gochome subway station is just a minute away, making it incredibly easy to explore other parts of Tokyo, including popular areas like Shibuya, Shinjuku, and Asakusa. Despite being in a bustling area, the hotel itself is tucked away on a quiet street, ensuring a peaceful stay.
Mitsui Garden Hotel Ginza-Gochome is a fantastic choice for travelers looking for a comfortable and convenient stay in Tokyo’s Ginza district. Its prime location, modern rooms, and excellent service make it a great value for the price. While the rooms are on the smaller side, the thoughtful design and amenities more than make up for it. I would highly recommend this hotel to anyone visiting Tokyo and would definitely stay here again on my next trip.
Response from Property: Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.We are very delighted to learn that you were satisfied with the location of our hotel. It is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airports so that its location is convenient for not only business but also sightseeing. We are happy that you liked you room. We did put a lot of efforts into setting a relaxing atmosphere with modern touches in terms of design. We hope you fully enjoyed your stay with us.With regards to the size of your room, we regret that we could not meet your expectation at this time. We would appreciate your kind understanding for the Japanese room size is not that large compared with European Standards. For your information, we have another room types which is Deluxe Twin (34.6sqm), it is bigger than most hotel average in Tokyo. We are also truly delighted to learn that you are satisfied with our staff's services. We are continuing to refine our services and skills. Your compliment encourages our high motivation to seeking best services.Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.Front Office Manager
Vivienne.eeee
Standard Double Room
Stayed in Jan 2025
Couples
9 review
5.0/5
Outstanding
Posted on Feb 27, 2025
Close to Tsukiji market good location
Have a onsen staff is nice
Response from Property: Thank you so much for your positive review. We're thrilled to hear that you enjoyed our hotel's convenient location in the heart of Ginza. It’s wonderful to know you appreciated being so close to the major shopping centers, dining options, and the vibrant atmosphere of the area. We look forward to welcoming you back and hope to provide you with another exceptional stay!Front Office Manager
Anonymous User
Triple Room
Stayed in Oct 2024
Family
3 review
4.2/5
Very Good
Posted on Dec 16, 2024
Hotel location is great! Walking distance to both Higashi-Ginza metro or Ginza metro station, making it easily accessible to everywhere we want to go in short time. Shopping, food and convenience store just round the corner! Public bath is good experience but the shower area may need some washing as it’s rather soapy after use by everyone. Hotel is rigid in allowing kids (9 yrs old) to sleep together with adults. Requested to change to deluxe twin room but they don’t allow 2 adults and 1 kid in a room. So had to request to combine the triple beds together as my kid dare not sleep by himself. We would hv preferred the deluxe twin Japanese style room if hotel could allow and we are willing to same triple room price for it. Triple room has no view and faces backstreet. Housekeeping needs improvement as hair could be found on the floor and the amenities/tissue werent timely replenished. But overall it’s still a great place with its great accessibility and the nice hot public bath! We will still stay here next time!
Jaclyn Ching
Moderate Twin Room
Stayed in Sep 2024
Couples
1 review
4.7/5
Amazing
Posted on Oct 22, 2024
Everything is good except some staff are not as friendly as Japanese used to.
Response from Property: Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are very disappointed to learn about your unpleasant experiences during your recent stay. Please allow us to express our deepest regrets on how you felt and disappointed after you staying with us.Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.Front Office Manager
Porken
Standard Double Room
Stayed in Aug 2024
Couples
5 review
4.7/5
Amazing
Posted on Oct 14, 2024
A well located hotel in the Ginza area. Near to the shopping area belt. Have a public bath to enjoy. If you are not going onsen, just a trip to Tokyo, you could try out the hot bath
Response from Property: Thank you for your positive review! We are delighted to hear that you enjoyed our well-located hotel in the Ginza area.As you mentioned, our hotel is located in a very central area and that makes it easy to get around Tokyo. We are also surrounded by nice restaurants, cafes and bars worth trying.We hope that you enjoyed the public large bath, located on the second floor, complimentary and exclusive for hotel guests only. The bath is not only a place to clean our body, but also to restore our energy for the next day.Your feedback is valuable as it is one of the best ways for us to understand how we can enhance our guest's experience in the future. We look forward to welcoming you at Mitsui Garden Hotel Ginza-gochome again soon.Front Office Manager
Elaine
Standard Double Room
Stayed in Feb 2025
Couples
14 review
5.0/5
Outstanding
Posted on Mar 2, 2025
Excellent location and clean room.
Compact and efficient layout, even though room is small.
Great service by concierge / bellboy.
Will stay here again.
Response from Property: Thank you for staying at Mitsui Garden Hotel Ginza-gochome. We’re pleased to hear that you were satisfied with your stay. Your feedback is important to us, and we’re glad our team was able to meet your expectations.We are glad you found our location convenient. We are pleased to notice that the hotels is conveniently located to Higashi-ginza Station of Tokyo Metro Hibiya Line and Toei Asakusa Line by just 1 minute walk.As you mentioned, our hotel is located in a very central area and that makes it easy to get around Tokyo. We are also surrounded by nice restaurants, cafes and bars worth trying. We also really appreciate your compliment for our staff. It encourages us to maintain and improve our skills and services.From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.Front Office Manager
Wang Ngai
Moderate Double Room
Stayed in Jan 2025
Couples
9 review
4.5/5
Great
Posted on Feb 22, 2025
Very good hygiene.
Staff are very helpful.
Public bath is provided.
Breakfast quality is average.
Response from Property: Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that our staff took care of you very well.Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.We look forward to welcoming you back in the future and are committed to making each visit just as enjoyable.Front Office Manager
Wen Wei
Moderate Twin Room With Extra Bed
Stayed in Nov 2024
Family
8 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Convenient location near the train station with Lawson right opposite the hotel and 7-11 just beside it. The staff is friendly and speaks good English. The hotel also helped to store our luggages after we checked out and gave us the high floor room as requested. Room is clean n comfortable and decent size.
Response from Property: Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.It is very delightful to learn that you were satisfied with the location of our hotel. It is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airports so that its location is convenient for not only business but also sightseeing. We really appreciate your compliment for our staff. It encourages us to maintain and improve our skills and services.We are also happy that you liked you room. We did put a lot of efforts into setting a relaxing atmosphere with modern touches in terms of design. We hope you fully enjoyed your stay with us.Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back should you consider a future visit.Front Office Staff
Wee Lih
Standard Double Room
Stayed in Nov 2024
Family
6 review
4.0/5
Very Good
Posted on Dec 30, 2024
It’s rare for a city hotel to have an onsen in its premises. The onsen is good for relaxation after a busy day of shopping or sightseeing seeing.
Response from Property: Thank you very much for staying at the Mitsui Garden Hotel Ginza Go-Chome.We are pleased that you are satisfied with our large baths.As you said, the large bath is rare in the Ginza area and is very popular for guests to relax after a long day.The location of our hotel is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airport so that its location is convenient for not only business but also sightseeing. The location is very close to Ginza where many restaurants, shops, department stores are there so that you can enjoy shopping, eating and entertainment.We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.Front Office Manager
Anonymous User
Standard Double Room
Stayed in Feb 2025
Solo travelers
24 review
4.7/5
Amazing
Posted on Mar 3, 2025
Very good location, close to the main shopping area in Ginza and metro station
Response from Property: We are truly sorry for this inconvenience to reply you in English. Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome. We are very delighted to learn that you were satisfied with the location of our hotel. It is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airports so that its location is convenient for not only business but also sightseeing. Once again, we appreciate that you have taken the time to provide us with your feedback. We sincerely hope you will grant us another opportunity in the future to extend you a better stay experience and replace any negative impressions with a more positive one. Front Office Manager
Marco Lienhard
Moderate Double Room
Stayed in May 2024
Couples
3 review
5.0/5
Outstanding
Posted on Sep 7, 2024
It was a very convenient location and had a hot bath as well. Great service n front desk was very helpful.
Great location for shopping and if you go see kabuki at the Kabukiza close by
Response from Property: Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.We are delighted to learn that you enjoyed some of the best features of Mitsui Garden Hotel Ginza-gochome, including our central location, great breakfast, the service, and our large public bath.As you mentioned, our hotel is located in a very central area and that makes it easy to get around Tokyo. We are also surrounded by nice restaurants, cafes and bars worth trying.We are glad to hear that our staff took care of you very well.We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.Front Office Manager
Guest User
Moderate Double Room
Stayed in Nov 2024
Couples
2 review
4.0/5
Very Good
Posted on Dec 27, 2024
Rooms are much smaller than anticipated, although that’s understandable for the location. Hotel staff were somewhat average, around 6/10. We stayed at multiple locations and hotels during our trip, we found that the staff under the Mitsui Garden franchise (this branch and Sapporo Station West) to be somewhat less friendly than other brands. Is some what weird but could be just bad luck on our part.
Response from Property: Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.With regards to the size of your room, we regret that we could not meet your expectation at this time. We would appreciate your kind understanding for the Japanese room size is not that large compared with European Standards. For your information, we have another room types which is Deluxe Twin (34.6sqm), it is bigger than most hotel average in Tokyo. We are disappointed to read about the issues you experienced with our hospitality. We take seriously responsible to improve what we have provided to you and train how to solve these issues as front desk staff service.Once again, we appreciate that you have taken the time to provide us with your feedback. We sincerely hope you will grant us another opportunity in the future to extend you a better stay experience and replace any negative impressions with a more positive one.Front Office Manager