2 Chome-1-2 Uchikanda, Chiyoda Ward, Tokyo, 101-0047, JapanView Hotel Details
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Mitsui Garden Hotel Otemachi - Tokyo Guest Reviews
4.6/5
Great
331 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.6
Cleanliness4.7
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All reviews(331)
Positive reviews(327)
Reviews with photos/video(59)
Convenient location(62)
Easy to get around(55)
Close to metro(26)
Quiet & comfortable(25)
Delicious breakfast(24)
Perfect for business trips(15)
Comfortable bed(6)
Stayed multiple times(5)
Negative reviews(4)
Guest User
Moderate Twin Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 20, 2024
This was our first time in Japan and didn’t know what to expect when it comes to hotel accommodations. Fortunately, Mitsui Garden Hotel Otemachi did not disappoint. Pure excellence and professionalism on their end. They took care of us during our stay and that’s all that matters.
Side note: The free breakfast that was part of our stay was awesome. It offered an alternative pallet from those outside of the hotel.
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Otemachi and taking the time to provide us a valuable feedback for your previous stay.We are delighted to know that you enjoyed your stay at our hotel, and your compliments make us extremely happy.Thank you for your compliments regarding our service.We put special emphasis on customer service in the lobby. We are very happy to hear that you are satisfied with our smooth service and greetings.Our Tokyo Baker’s Kitchen is the first Bakery type restaurant in Mitsui Garden Hotel branch.We change our menu every day to satisfy our guests, so we hope you will have the opportunity to stay with us again.Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future.Mitsui Garden Hotel Otemachi Front Office Manager
Anonymous User
Superior Twin Room
Stayed in Sep 2024
Family
9 review
5.0/5
Outstanding
Posted on Sep 26, 2024
Very nice hotel, the twin beds room are great for families with 2 kids!
Response from Property: Thank you for staying Mitsui Garden Hotel Otemachi and for shearing your thoughts in detail.We are delighted to hear that you enjoyed your stay.Thank you also for your compliments about room.We are honoured by your kind words, and as hotel staff, we are very encouraged and motivated to provide you with even better customer service.We will not be complacent about the compliments we have received from our guests and will continue to devote ourselves to our work.Once again, thank you for your time and we look forward to welcome you back in the near future.Mitsui Garden Hotel Otemachi Front Manager
Guest User
Moderate Double Room
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Oct 19, 2024
Everything is good will want to visit again!
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Otemachi. Thank you again for taking the time to share your impressions of your stay with us. We are very pleased to receive your kind words of praise regarding your stay with us. We will not be satisfied with the current situation and will continue to pursue services to make your stay as comfortable as possible. We hope you will visit us again when you come to Tokyo. Mitsui Garden Hotel Otemachi Front Office Manager
Guest User
Moderate Double Room
Stayed in Dec 2024
Couples
6 review
4.0/5
Very Good
Posted on Dec 19, 2024
It’s a more business hotel then for travelers. Location is ok, while they don’t have car park and there’s no view from the room. Staffs are very helpful, polite and attentive.
Response from Property: Thank you for staying with us again and taking the time to write about your experience.We are very pleased to hear your compliments about our services.It is very encouraging for us to hear your kind words.We put special emphasis on customer service in the lobby. We are very happy to hear that you are satisfied with our smooth service and greetings.However, if that is the case, we apologize for not meeting your expectations regarding parking and the view from your room.We understand that there were some aspects of your stay that we were not able to satisfy you, but all of our staff will continue to strive to improve our services.Once again, we very much appreciate your feedback, and it would be our pleasure to have you stay with us again the next time you visit Tokyo.Mitsui Garden Hotel Otemachi Front Manager
Mldy
Comfort Queen Room
Stayed in Nov 2024
Couples
7 review
5.0/5
Outstanding
Posted on Dec 3, 2024
Absolutely amazing, had a slight stain on one of the towels on day 1, requested a change, staff were super apologetic about it. Even gave another apology about the incident during check out. Location is good, near to metro less than 2 minutes walk. Will definitely stay here again when im back in Tokyo.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Otemachi.We would also like to thank you for taking time out of your precious time to write us.We are very pleased to read that you had a pleasant stay with us.Our hotel is located near Tokyo Station, Otemachi Station, Kanda Station, and other central locations in Tokyo, so many people enjoy shopping and dinner in the area.We apologize for the stain on the towel.In order to prevent a reoccurrence, we will review the issue with our cleaning staff and the person in charge of cleaning to provide them with guidance on how to inspect for any deficiencies.Please feel free to let us know the next time you have the opportunity to stay with us.We all look forward to welcoming you again.Mitsui Garden Hotel Otemachi Rooms Manager
sambruins
Moderate Twin Room
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 25, 2024
Twin room, was a nice location with easy links to train stations and walkable to afew places, good breakfast service and complimentary coffee available in the restaurant between 15:00-21:00
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Otemachi . We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are relieved to hear that you had a pleasant stay with us. We are very happy to read the many compliments we have received. We hope you will visit us again when you come to Tokyo. We sincerely look forward to your next visit. Mitsui Garden Hotel Otemachi Front Manager
George
Moderate Double Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 2, 2024
Our stay here for 2 days was awesome! Breakfast was so good. The selection was modest but the quality of the food was top notch.
Its located walking distance to Otemachi Station and Tokyo station
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Otemachi.We are very pleased to hear your compliments about our location and breakfast.We will share your comments with our front desk staff and restaurant staff to ensure that we can continue to provide you with a comfortable stay and service from the perspective of our guests.We look forward to your continued patronage. We look forward to welcoming you to our hotel again.Mitsui Garden Hotel Otemachi Front Manager
Sand2023
Superior Twin Room
Stayed in Nov 2024
Family
5 review
4.5/5
Great
Posted on Nov 8, 2024
Love the bathroom as it is very bright due to the white walls. The room is a bit dark as we cannot draw the curtains due to the construction on the opposite side during our stay. Overall it is still a cosy stay with friendly staff and excellent service.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Otemachi.We thank you again for taking time out of your busy schedule to give us your feedback on your stay.We are glad to hear that you were generally satisfied with your stay. We are honored to hear that you were generally satisfied with your stay, and we are also very pleased to hear your compliments about our staff services.We will continue to strive to make our hotel a comfortable place to stay for everyone, and we hope that you will visit Mitsui Garden Hotel Otemachi again if you are ever in the area.Mitsui Garden Hotel OtemachiManager
Chun Chang
Comfort Queen Room
Stayed in Dec 2024
Solo travelers
1 review
2.5/5
Posted on Dec 16, 2024
No public bath. Room is still very tiny though paid for an upgrade.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Otemachi.We appreciate you taking time out of your busy schedule to send us your comments.However, we are very sorry to hear that you were not satisfied with the availability of the public bath and the size of your room.The Superior Wide King room you stayed in this time is the largest room in our hotel.Our entire staff will continue to strive to improve our services to ensure your satisfaction, and we look forward to serving you again when you visit Tokyo in the future.Mitsui Garden Hotel Otemachi Rooms Manager
The Gnit
Moderate Queen Room
Stayed in Aug 2024
Couples
10 review
5.0/5
Outstanding
Posted on Sep 2, 2024
Overall it’s a pleasant stay and near to train stations. However, it can still be improve on service side.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Otemachi.We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are honored to hear that you were satisfied with your stay with us mainly about accessibility.We will continue to improve our staff's services to better satisfy our customers.We look forward to having you stay with us again if you are ever in Tokyo again.Mitsui Garden Hotel Otemachi Front Manager
WAI hung
Moderate Double Room
Stayed in Dec 2024
Couples
10 review
4.2/5
Very Good
Posted on Dec 15, 2024
Great location, nearby metro and jr stations. 7-11 just cross road
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Otemachi.We would also like to thank you for taking time out of your precious time to write us.We are very pleased to read that you had a pleasant stay with us.Our hotel is located near Tokyo Station, Otemachi Station, Kanda Station, and other central locations in Tokyo, so many people enjoy shopping and dinner in the area.We all look forward to welcoming you again.Mitsui Garden Hotel Otemachi Rooms Manager
Guest User
Moderate Double Room
Stayed in Aug 2024
Couples
9 review
5.0/5
Outstanding
Posted on Aug 31, 2024
Great hotel for Tokyo stay. Location is great, close to Tokyo station and nearby subway stations. Staff very friendly, helped us with an early check in and kept our
Luggage for the day we checked out. Rooms clean and comfy - great amenities. We will stay again.
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Otemachi . We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are relieved to hear that you had a pleasant stay with us. We hope you will visit us again when you come to Tokyo. We sincerely look forward to your next visit. Mitsui Garden Hotel Otemachi Front Manager
Anonymous User
Moderate Double Room
Stayed in Aug 2024
Couples
1 review
4.5/5
Great
Posted on Aug 28, 2024
Great location, close to metro lines and Tokyo station (10 mins walk) Room is quite big for Tokyo for a reason price! Now I become a Mitsui hotels fan
Response from Property: Thank you for staying with us and taking the time to write about your experience.We are very honored by the words of our guests, and as hotel staff, we are very encouraged and motivated to provide even better customer service.Also,We are very pleased to hear your compliments about our hotel location.Our hotel is very close to central area of Tokyo, such as Tokyo station, Otemachi station and Kanda station.Therefore,many people like this point for shopping and having a dinner.We hope you will visit us again when you come back to Tokyo.Once again, we appreciate your honest feedback and we hope to have the opportunity to welcome you back to Mitsui Garden Hotel Otemachi.Mitsui Garden Hotel Otemachi Front Manager
Katava
Moderate Double Room
Stayed in Aug 2024
Couples
5 review
5.0/5
Outstanding
Posted on Aug 18, 2024
We loved the perfect location of the hotel , near one meteo bus station and also 10-15 minutes walk to the Main train Station.
Room was lovely and quite big for the Area.
Staffe was really nice.
Will be back for a next trip
Response from Property: Thank you very much for choosing us Mitsui Garden Hotel Otemachi, and for taking time to evaluate about your previous stay with us. We are grateful that you gave such a highly-rated score for us. We will definitely keep to make further efforts to provide much better services. We do look forward to welcoming you back as our guest for your near future. Once again, thank you for your time.Mitsui Garden Hotel OtemachiFront Office Manager
Di
Moderate Queen Room
Stayed in May 2024
Couples
7 review
4.0/5
Very Good
Posted on Jun 5, 2024
Good location with 2 nearby train stations.
Response from Property: Thank you for staying at Mitsui Garden Hotel Otemachi.Your valuable feedback is highly appreciated and helps us to improve our customer service.We look forward to your next visit. "Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future."Mitsui Garden Hotel Otemachi Front Office Manager