Calm Riverside Inn/Close to Ikebukuro Reviews

Response from Property: Hello! We are very happy that you had a great experience during your stay and gave us a 5-point rating in all aspects. We are honored to know that you chose our accommodation for your first trip to Japan with your boyfriend because Shibuya and Asakura are close and there is a subway station nearby.You mentioned that the room is quiet and the atmosphere is good. This is the accommodation environment we have been working hard to create. We are very pleased to receive your recognition. Regarding the issue that the number of towels is a bit difficult for two people to use, we will consider many factors when equipping the room, but the needs of different guests do vary. We will further improve our distribution system in the future. Thank you again for your praise and sharing. I hope you will have the opportunity to stay in the future. We will continue to work hard to provide you with a better accommodation experience. I wish you a happy life!

Response from Property: Hello! Thank you very much for sharing your experience and your comments about the hotel in detail. We are very happy that you understand the good value for money of the room and feel that it is a good deal. This is an affirmation for us. You said that there was hair in the bathroom, dust in the bedroom, ice in the refrigerator, and shampoo that did not suit you. We understand that these issues may have had some impact on your stay experience. Although we strive to improve hygiene and provide amenities, there are some details that you are not satisfied with. At the same time, we also took into consideration your opinions about the narrow common areas such as the entrance and stairs, which made it inconvenient to carry large luggage, and the convenience facilities. We have been actively looking for ways to improve the experience in all aspects. We will convey the issues you pointed out to the relevant departments. Thank you again for your evaluation. If you have the opportunity to stay at our hotel again in the future, we will strive to satisfy you in more aspects. Once again, thank you for your evaluation and feedback, which is very important to us. We wish you a happy life!

Response from Property: Hello! Thank you very much for giving us such a high evaluation. Seeing your 5-point "excellent" rating and your recognition of cleanliness, comfort, calmness and quietness, we are full of joy and touching.The feelings you mentioned are exactly what we have been striving for. We are committed to creating a clean, comfortable, quiet and peaceful living environment for every guest. Your affirmation makes us feel that all our efforts are meaningful.We are well aware that the service and experience of the hotel are composed of many details. The good experience you feel during your stay is inseparable from the collaborative efforts of various departments. Of course, we also understand that there may be some small areas that need to be improved. Every suggestion of yours is very important to us.We will take your satisfaction as a driving force for progress, continue to pay attention to the operation of the hotel, and continuously optimize and improve all aspects. Thank you again for your good comments. I hope to have the opportunity to serve you again in the future. I wish you a happy life!

Response from Property: Hello! Thank you very much for staying at our hotel and for taking the time to share your experience with us. We are truly happy and honored to receive a high rating of 4.7 points and praise our hotel as "very good". We were told that the hotel is close to the station and that there are convenience stores such as Family Mart and 7-Eleven on the surrounding roads. This is certainly very convenient for couples traveling together. We are very happy that our hotel was able to meet your request in this regard as well. We also noticed that the hotel provides amenities such as knives, scissors, frying pans, chopsticks, forks, spoons, microwaves, as well as fabric softener. It shows that you pay attention to the details of the hotel, and your evaluation makes our efforts worthwhile. You said that on the first day, there were only towels, and on the second day, you washed them before use. We take your feedback seriously. In our daily operations, we try our best to ensure a sufficient supply of various items, but there may be some problems at certain times of the day. We will convey your opinion to the relevant departments. Once again, we thank you for your praise and attention to our hotel. We look forward to the opportunity to continue serving you in the future and wish you a happy life.

Response from Property: Hello! Thank you very much for giving us such a high evaluation. We are sincerely happy and honored to see that you are satisfied with all aspects of the hotel, especially that you like the accommodation environment of the hotel, praise the convenient transportation around, complete supporting facilities, and the good condition of the apartment.You have described the geographical advantages of the hotel in detail, such as the proximity to the subway station, supermarkets and sandwich shops around, and the main attractions can be reached on foot and by subway. This makes us know that the location of the hotel can bring great convenience to your travel. At the same time, you mentioned that the apartment is a new building and has been renovated. Although the space is compact, it meets the typical characteristics of Tokyo. It is also equipped with air conditioning and all kinds of cooking and cosmetic items are available. We are also satisfied to provide you with such accommodation conditions.However, you pointed out that there is a lack of towel hooks in the bathroom, which we have noted. In terms of subsequent improvements and perfection, we may not be able to give exact arrangements, but we will convey your feedback to the relevant departments.Thank you again for choosing our hotel and having a great time in Tokyo. I hope to have the opportunity to serve you again in the future. I wish you a happy life!

Response from Property: Hello! Thank you very much for taking the time to share your stay experience. Your feedback is very important to us. We are very pleased that you agree that the hotel is located in a residential area and is close to the nearest station, and that the house is new. Indeed, convenient transportation can make your travel smoother, and a newer house can also create a relatively good living foundation for you. Regarding facilities, you suggested that if you stay for a long time, you can bring your own toothbrush, toothpaste and slippers. We have understood this. Different guests have different accommodation needs. We will record your suggestions so that we can better provide guests with corresponding information in the future. In terms of hygiene, you mentioned that there are long hairs in the bathroom, floor, and cabinets, and there are unknown blue marks on the bed sheets. We are aware of this. The hotel has always regarded hygiene issues as a top priority, but it may not be fully ideal in some aspects. We will convey your feedback to the relevant departments for follow-up. You mentioned that the service is basically out of touch and it is difficult to contact the staff when there is a problem. We are deeply sorry for this. The hotel has always been committed to providing guests with timely and thoughtful services, but there may be some omissions in the service process. We will convey your opinions to the relevant team and hope to continuously optimize the service process in subsequent operations. Hotel operations are affected by a variety of factors. Although it is difficult for us to directly provide specific solutions to the various issues you raised this time, we will continue to pay attention and strive to improve them in the future. Thank you again for your evaluation. I hope you will have the opportunity to stay in our hotel in the future. We will continue to work hard to improve and strive to bring you a better experience. I wish you a happy life!