No.1 Zhangzizhong Road, Hongqiao District, Tianjin, 300091, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Pan Pacific Tianjin Guest Reviews
4.7/5
Outstanding
7210 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
Filter by:
Sort by:
All reviews(7210)
Positive reviews(7017)
Reviews with photos/video(1687)
Friendly front desk staff(623)
Delicious breakfast(554)
Perfect for kids(191)
Loved the night views(152)
Great swimming pool(145)
Delicious buffet(55)
Negative reviews(191)
ErwinB
Family Room
Stayed in Nov 2024
Family
8 review
4.2/5
Very Good
Posted on Dec 29, 2024
The staff is very helpful and gives personal attention to make sure everything is good. Many families stay in this hotel. Rooms are spacious and well equipped. Breakfast has the basic needs. Location is great, very near to Tianjin Eye and Ancient Culture street.
Response from Property: Dear friends Hello! Thank you so much for your wonderful review! We are overjoyed to hear that our staff was able to provide you with such helpful and personalized service. Making sure our guests have a great experience is our top priority, and it means a lot to know that we succeeded in your case. We're also delighted that you liked our spacious and well-equipped rooms. We strive to create a comfortable and relaxing environment for our guests to unwind in. And we're glad that our breakfast offerings met your basic needs. Our hotel's prime location near the Tianjin Eye and the Ancient Culture Street is indeed one of our highlights, and we're happy that you were able to take advantage of it. We truly appreciate your kind words and look forward to welcoming you and your family back again in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.
Guest User
Premier King City View Room
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 22, 2024
It was hectic during check-in but we were warmly greeted by the Manager on duty (did not catch his name). He provided us a map with places of interest near the hotel and helped to check if our room was ready despite us arriving pretty early. Concierge staff happily helped us with our luggage as well. Additionally, we were unable to make a reservation for our dinner due to the lack of calling services and Manager Emily gladly assisted us with it. Superb service provided by the staff at Pan Pacific TianJin all in all, many thanks!
Response from Property: Dear guest, on behalf of Hotel Management Team and all staffs of Pan Pacific Tianjin, I would like to express my sincere appreciation to you for selecting Pan Pacific Tianjin. Pan Pacific hotel is strategically located by Haihe River with beautiful night scenery, and within walking distance to Tianjin Ancient Cultural Street and Tianjin Eye. We valued all comments from our guests and we would definitely take measures to not only correct the poor performed areas, but also to strengthen areas that we do well. Please do not hesitate to contact us if you should have any comment or requirement in order for us to bring more comfort to our guests. All of us at Pan Pacific Tianjin are looking forward to serving you again and again.
Chenguoxian
Deluxe King City View Room
Stayed in Jan 2025
Solo travelers
2 review
2.7/5
Posted on Feb 15, 2025
I stayed here a couple of times several years ago and was generally happy. I have not been back for 5 years. I found the room not in good condition. A thorough renovation is long overdue. The western restaurant was closed temporarily may be due to low business. The Chinese restaurant served quite mediocre food. I could not get many of the wines although they were in the menu. The staff tried their best which was a bright spot.
Response from Property: Thank you for choosing to stay with us again and for taking the time to share your detailed feedback. We sincerely appreciate your loyalty over the years and regret to hear that your recent experience fell short of expectations.Your comments about the room condition have been duly noted, and we apologize for any inconvenience caused. We are actively reviewing our renovation plans to ensure our facilities meet the high standards our guests deserve. That said, we’re heartened to hear your kind words about our staff—their dedication to service is something we take great pride in.Your insights are invaluable as we strive to improve. Should your travels bring you back, we’d be honored to welcome you again and showcase the positive changes ahead. Please feel free to reach out directly for future reservations, so we may ensure a seamless stay.
Shiwei
Deluxe King City View Room
Stayed in Aug 2024
Family
4 review
4.7/5
Amazing
Posted on Sep 25, 2024
Spacious room. Very new facilities.
Response from Property: Dear guest, on behalf of Hotel Management Team and all staffs of Pan Pacific Tianjin, I would like to express my sincere appreciation to you for selecting Pan Pacific Tianjin. Pan Pacific hotel is strategically located by Haihe River with beautiful night scenery, and within walking distance to Tianjin Ancient Cultural Street and Tianjin Eye. We valued all comments from our guests and we would definitely take measures to not only correct the poor performed areas, but also to strengthen areas that we do well. Please do not hesitate to contact us if you should have any comment or requirement in order for us to bring more comfort to our guests. All of us at Pan Pacific Tianjin are looking forward to serving you again and again.
Bolsyn Urmuzov
Premier King City View Room
Stayed in Dec 2024
Family
13 review
5.0/5
Outstanding
Posted on Feb 10, 2025
Every is good but the breakfast mostly Chinese style. Not much from western type.
Response from Property: 【江景客房】【24小時前台】【管家服務】【網紅酒店】【早餐】尊敬的貴賓,您好,感謝您選擇天津泛太平洋大酒店!非常感謝您抽出寶貴的時間給予我們如此客觀且精準的評價。看到您的好評我們滿心歡喜!非常感謝您對酒店整體服務的認可!能讓您在入住期間各方面都感到滿意,我們特別欣慰。關於早餐中西式風格佔比的反饋,我們已經收到。我們一直致力於為客人提供豐富多樣的餐飲選擇,接下來,我們會對早餐菜單進行優化,適當增加西式餐點的種類和分量,比如豐富西式麪包、培根、煎蛋等的供應,讓早餐的選擇更加多元,滿足不同客人的需求。期待您再次選擇我們酒店,為您打造更優質的入住體驗。
Guest User
Premier King River View Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 1, 2024
They were welcoming stuff and we find the rooms clean and they were large and had a great river view. Also, everything in was available like shampoo, hand wash slippers robes, and everything also rooms’ insulation is good.
Response from Property: 【 Network red Hotel 】【 Moving night view 】【 River view room 】【 Robot service 】【 24-hour front desk 】【 Butler service 】【 Free parking 】【 Executive Lounge 】 Dear friends Hello! Our excellent location, walk to the Ancient Culture Street or Haihe and Tianjin Eye only eight minutes away, greatly saving your travel time and cost, guests can park the car in the hotel parking lot and walk to the scenic spots, convenient and quick, travel more fun oh! We look forward to your return to Tianjin Wish you a happy life and a happy family。
GRESINDA Png
Deluxe King City View Room
Stayed in Dec 2024
Business travelers
3 review
3.0/5
Posted on Jan 23, 2025
Breathtaking views of the Haihe River
Convenient location near major attractions
Response from Property: 【江景客房】【管家服務】【24小時前台】【客户至上】【服務至上】【乾淨衞生】親愛的賓客,您好!感謝您下榻天津泛太平洋大酒店!非常感謝您的好評!能得到您的認可!海河沿岸的景色一直是我們引以為傲的特色,位置便利也是我們精心考量的結果,就是希望能給像您這樣的遊客更好的體驗。您的滿意就是對我們最大的鼓勵,以後有任何需求,都歡迎隨時聯繫我們,期待您的再次光臨!
Guest User
Premier King City View Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 22, 2024
We appreciated Kurt Han and Emily's attentive assistance at the front desk throughout our stay. They not only arranged for us to stay on a non-smoking floor, but he also upgraded one of our rooms to a river view, improving our journey with beautiful surroundings. Given that we were traveling with elderly family members, Han and Emily went above to locate both rooms on the same floor, making our movements much easier!
Response from Property: Dear guest, on behalf of Hotel Management Team and all staffs of Pan Pacific Tianjin, I would like to express my sincere appreciation to you for selecting Pan Pacific Tianjin. Pan Pacific hotel is strategically located by Haihe River with beautiful night scenery, and within walking distance to Tianjin Ancient Cultural Street and Tianjin Eye. And it is our pleasure to provide you with warmly help and service. All of us at Pan Pacific Tianjin are looking forward to serving you again and again.
Chee Wah
Deluxe King City View Room
Stayed in Apr 2024
Business travelers
21 review
4.2/5
Very Good
Posted on May 8, 2024
Bathroom can be cleaner especially on the bathroom tiles. Overall, hotel room is comfortable and is complete with standard acceptable as of 4 star hotel.
Response from Property: Dear guest, on behalf of Hotel Management Team and all staffs of Pan Pacific Tianjin, I would like to express my sincere appreciation to you for selecting Pan Pacific Tianjin. Pan Pacific hotel is strategically located by Haihe River with beautiful night scenery, and within walking distance to Tianjin Ancient Cultural Street and Tianjin Eye. We valued all comments from our guests and we would definitely take measures to not only correct the poor performed areas, but also to strengthen areas that we do well. Please do not hesitate to contact us if you should have any comment or requirement in order for us to bring more comfort to our guests. All of us at Pan Pacific Tianjin are looking forward to serving you again and again.
Jonathan
Deluxe King City View Room
Stayed in Mar 2024
Family
19 review
5.0/5
Outstanding
Posted on Apr 22, 2024
Well located hotel and was easy to get to by a 20 minute walk from the metro. Friendly staff were very helpful with our queries and were able to assist us with checking in early. They also helped me book a restaurant and all spoke very good English. The hotel was clean and quiet. Rooms were well appointed. I would certainly stay there again and will look to use this brand again.
6/8
Response from Property: Dear guest, on behalf of Hotel Management Team and all staffs of Pan Pacific Tianjin, I would like to express my sincere appreciation to you for selecting Pan Pacific Tianjin. Pan Pacific hotel is strategically located by Haihe River with beautiful night scenery, and within walking distance to Tianjin Ancient Cultural Street and Tianjin Eye. And it is our pleasure to provide you with timely help and service. All of us at Pan Pacific Tianjin are looking forward to serving you again and again.
Anonymous User
Premier King City View Room
Stayed in Dec 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jan 18, 2025
Hotel room big and comfortable. Breakfast is good. Lobby a bit small.
Response from Property: 【管家服務】【服務至上】【24小時前台】尊敬的貴賓您好,感謝您選擇天津泛太平洋大酒店!非常感謝您抽出寶貴的時間來評價您此次的入住體驗。舒適房間和不錯的早餐得到您肯定,是我們的驕傲。對於大堂,我們會深入評估,力求改善。期待您再次入住,感受我們滿滿的誠意。我們深知酒店的服務與設施都需要不斷優化提升,您的反饋對我們至關重要,期待您再次蒞臨,屆時我們將以更加完善的設施和一如既往的優質服務迎接您的到來。再次感謝您
JohannesC
Deluxe King City View Room
Stayed in Nov 2023
Couples
4 review
5.0/5
Outstanding
Posted on Dec 16, 2023
One of the best hotels in Tianjin – excellent location, great hospitality, and comfortable room settings. The staff is very friendly and helpful. We also enjoyed the pacific lounge access with the warmest welcome and service there. Highly recommended!
Response from Property: Dear guest, on behalf of Hotel Management Team and all staffs of Pan Pacific Tianjin, I would like to express my sincere appreciation to you for selecting Pan Pacific Tianjin. Pan Pacific hotel is strategically located by Haihe River with beautiful night scenery, and within walking distance to Tianjin Ancient Cultural Street and Tianjin Eye. And it is our pleasure to provide you with timely help and service. All of us at Pan Pacific Tianjin are looking forward to serving you again and again.
Tin Teng
Premier King City View Room
Stayed in Oct 2024
Couples
5 review
4.7/5
Amazing
Posted on Dec 28, 2024
Very nice modern hotel. Can walk to the Tianjin Eye.
Response from Property: Dear friends Hello!Thank you so much for your wonderful review! Our excellent location, walk to the Ancient Culture Street or Haihe and Tianjin Eye only eight minutes away, greatly saving your travel time and cost, guests can park the car in the hotel parking lot and walk to the scenic spots, convenient and quick, travel more fun oh! We look forward to your return to Tianjin and Pan Tai. Wish you a happy life and a happy family。
Guest User
Deluxe King City View Room
Stayed in May 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Jun 9, 2024
Room is quiet and without smoke。Excellent checkout service provided by Miss Elsa CHANG.
Response from Property: Dear guest, on behalf of Hotel Management Team and all staffs of Pan Pacific Tianjin, I would like to express my sincere appreciation to you for selecting Pan Pacific Tianjin. Pan Pacific hotel is strategically located by Haihe River with beautiful night scenery, and within walking distance to Tianjin Ancient Cultural Street and Tianjin Eye. We valued all comments from our guests and we would definitely take measures to not only correct the poor performed areas, but also to strengthen areas that we do well. And it is our pleasure to provide you with warmly help and service. All of us at Pan Pacific Tianjin are looking forward to serving you again and again.
Chen Yangyang
Premier King River View Room
Stayed in Mar 2024
Family
5 review
5.0/5
Outstanding
Posted on May 7, 2024
Very nice modern hotel with nice breakfast. I love Jianbing. I would suggest my friend to stay here of they visit Tianjin.
Response from Property: Dear guest, on behalf of Hotel Management Team and all staffs of Pan Pacific Tianjin, I would like to express my sincere appreciation to you for selecting Pan Pacific Tianjin. Pan Pacific hotel is strategically located by Haihe River with beautiful night scenery, and within walking distance to Tianjin Ancient Cultural Street and Tianjin Eye. And it is our pleasure to provide you with timely help and service. All of us at Pan Pacific Tianjin are looking forward to serving you again and again.