Aston Karimun City Hotel Reviews

Response from Property: Dear Valueable guest, Thank you for bringing these concerns to our attention. I sincerely apologize for the shortcomings you experienced during your stay.Amenities:We regret that the amenities did not meet your expectations. Your feedback is valuable, and we’ll review our offerings to ensure they meet the high standards we aim for.Toilet Condition:The presence of mold in the toilet is unacceptable. I’ve directed our housekeeping and maintenance teams to address this issue immediately and conduct thorough inspections across all rooms.We are committed to improving and hope to have the opportunity to provide you with a better experience in the future.Best regards,ASTON Karimun Hotel Management

Response from Property: Dear Mr. Ramdan,I'm truly sorry to hear about the issues you encountered during your stay at our hotel. It's clear that we fell short of providing you with a satisfactory experience, and for that, I apologize.I understand the frustration you experienced with the faulty air conditioning and the lack of a prompt response from our maintenance team. We will address this matter urgently to ensure such issues are resolved promptly in the future.I'm also sorry to hear that the in-room dining food quality was not up to par and that it arrived cold. This is not the level of service we aim to provide, and I'll work with our food and beverage team to improve the quality and delivery of in-room dining orders.Your feedback is valuable, and we appreciate your patience and understanding. We hope you'll consider giving us another opportunity to provide you with a much better experience in the future. If there's anything else you'd like to share or if you have any specific requests, please feel free to let us know. Thank you for bringing these issues to our attention.