Xana Lite Hotelle Hotels in Taiyuan

The accommodation experience is acceptable, but the lack of windows in the room leads to poor air circulation, giving people a depressing feeling. Although the room is clean and well equipped, the bath water pressure is insufficient and the shower experience is not satisfactory. The hair dryer is inconvenient to use, and the noise is disturbing, and the WiFi connection is unstable, affecting the guest experience. Although parking is finally solved, the process is slightly tight. Overall, the service is acceptable, but the details still need to be improved. Breakfast is quite rich.

The location is excellent, right next to the subway, making it incredibly convenient to get around. It was also nice to be able to take an evening stroll around Yingze Park. However, the hotel itself was quite mediocre. The rooms felt stuffy and lacked proper ventilation, and the overpowering artificial scent in the lobby was very off-putting. During my two-day stay, the used towels weren't replaced after the first night. The complimentary water was also just haphazardly placed on the table. Compared to other hotels in the same price range, the service felt quite inconsistent and unprofessional. I do appreciate that they proactively contacted me about an item I left behind and assisted with shipping it back.