Heyi Hotel Reviews

Response from Property: Dear guests, hello! Thank you very much for your support and love for us. We dedicate "happy smiles and sincere service" to you and our friends from all over the world, providing you with all-round services anytime and anywhere. We hope you can live comfortably and have a happy life here. Looking forward to your visit again and wishing you all the best! Good work! General Manager Mr.Guo

Response from Property: 尊敬的賓客，您好！看到您給我們的認可，我們特別開心，我們一直在努力為每位賓客營造一個舒適温馨的入住環境，您的滿意不僅僅是對我們工作的肯定，更是我們不斷進步的動力，酒店提供舒適的環境，熱情的服務，豐盛的早餐，免費的停車，不限的礦泉水直飲水，冬季還特意備了暖心水哦，酒店配有會議室、休閑商務區、洗衣房、健身房等設施，可以滿足您商務社交、出差旅遊、公司團建等多方位需求 ，您有任何問題都可以直接聯繫小頤，我們很期待為您服務。總經理Mr.Guo

Response from Property: Dear traveler, thank you for your praise and recognition of our hotel. Your comfort and satisfaction are our highest pursuit. We are deeply sorry for the shower water pressure issue you mentioned and take it very seriously. Please rest assured that we have taken immediate action to conduct a comprehensive inspection and upgrade of the corresponding facilities to ensure that all showering experiences are as good as they can be. Your valuable opinions will help us continuously optimize our services and provide a more outstanding accommodation experience for the next travelers. Thank you again for your feedback, I hope you will choose us again and let the good memories continue.

Response from Property: Thank you very much for your satisfactory review! We are honored that your stay was such an outstanding experience. Regarding the two large beds and two bathrooms provided in the guest room, we will ensure its consistent high quality and stability. The high-quality tea in the room and rich breakfast are services we have been committed to improving. You can feel our efforts and your recognition. The hotel is located opposite Taiyuan Station, surrounded by food and attractions, and with convenient transportation. We are glad that this will add a lot to your itinerary. Thanks to your feedback, we will continue to polish the details in the future to provide a more perfect travel experience. We look forward to welcoming you next time! Thank you again, your satisfaction is our motivation to move forward.

Response from Property: Thank you for your affirmation and feedback. We are glad to know that you are satisfied with our service and location. We understand that some guests were inconvenienced because they were unable to return to the hotel in time to check out. The guy at the front desk took the initiative to extend the check-out time to 2 pm, which solved your problem. This is a reflection of our company's commitment to providing considerate service and paying attention to the needs of every guest. We apologize for any negative impact and inconvenience caused by not being able to facilitate your check-out. We have been working hard to improve our service quality to better meet the accommodation needs of our guests. Thank you again for your valuable feedback and we look forward to your next visit and providing you with better service.

Response from Property: Dear guest: Hello! Thank you very much for taking the time to praise Heyi. Your satisfaction is our pursuit, and your affirmation of the hotel is our infinite yearning. We will use this as motivation to constantly demand and improve ourselves, and we will not let our customers down. Looking forward to your visit again, Home Inn is always ready to serve you

Response from Property: Dear guests, Hello! Thank you for staying at Yitel Taiyuan Yingze Street Railway Station Branch and giving us good reviews. The recognition of the hotel by every Home Inn guest is the driving force for us to move forward. Perfection and warm service are our aim. We look forward to your visit again and we will serve you wholeheartedly!

Response from Property: Dear guests, hello! We are very happy to see your recognition of our service. We have been working hard to create a comfortable and warm stay environment for each guest. Your satisfaction is not only an affirmation of our work, but also the driving force for our continuous progress. The hotel Providing a comfortable environment, warm service, rich breakfast, free parking, unlimited mineral water, and drinking water. If you have any needs, you can contact Xiaoyi directly. We will be happy to serve you. General Manager Mr.Wang

Response from Property: Dear guest, thank you for staying with us and sharing your valuable feedback with us. We deeply regret that we could not fully satisfy you. In response to the carpet problem, we have immediately increased the frequency of cleaning and maintenance and will continue to optimize and upgrade it. Regarding your statement that disposable razors are not placed in the room, it is because municipal regulations prohibit hotels from actively providing disposable plastic items, so you need to ask for them at the front desk. We are really sorry for the inconvenience. As a newly opened hotel, we continue to provide Learn and improve, and create more comfortable and considerate services for each guest with the concept of "customer first". For areas near train stations, we will make full use of their convenience to provide more convenient travel services. Thank you again for your feedback and we look forward to the opportunity to create the best possible stay experience for you. General Manager Mr.Wang

Response from Property: Dear guests, hello! Thank you very much for your affirmation and five-point praise of Yitel Hotel Yingze Street Railway Station Branch. The hotel is close to Taiyuan Railway Station, with convenient transportation and convenient transportation. The hotel provides free parking and ample parking spaces. Your car can be parked at any time. I hope you will have a comfortable stay here and a happy life. We look forward to your visit again. I wish you all the best. All the best! Good work! General Manager Mr.Wang

Response from Property: Thank you very much for your review. We are glad to know that the location of our hotel has brought you convenience. Considering that the proximity to the train station is an advantage for you, we will continue to pay attention to and optimize the surrounding transportation guidance to ensure that every guest can easily find and check in. If you have any other service needs or any suggestions for our facilities, please feel free to give us feedback. We are always committed to providing an accommodation experience that exceeds expectations and look forward to serving you again to make your trip more comfortable and convenient. Thank you again for your support and valuable evaluation

Response from Property: Dear guests, hello! Thank you very much for your affirmation and five-point praise of Yitel Yingze Street Railway Station Branch. The hotel is close to Taiyuan Railway Station, with convenient transportation and convenient transportation. The hotel provides free parking and ample parking spaces. Your car can be parked at any time. I hope you will have a comfortable stay here and a happy life. We look forward to your visit again. I wish you all the best. All the best! Good work! General Manager Mr.Guo

Response from Property: Thank you very much for your strong recommendation and valuable review! I'm glad to know that you enjoyed the spacious and comfortable room, the convenient location and the quality of the front desk service during your stay. We know that all this would not be possible without the unremitting efforts of the team, and your recognition is our greatest encouragement. Regarding your needs, I believe that our team has made all preparations. Whether it is room maintenance, location considerations, or the professionalism of front desk services, we will try our best to meet your needs. We hope to have the opportunity to serve you again during your next trip so that you can feel more considerate and comfortable. Thank you again for your support and look forward to seeing you next time!

Response from Property: Thank you very much for your feedback, I'm glad you liked the cleanliness of the room and the location. Regarding the comments that the room is slightly smaller, we are actively considering optimizing the layout to create a more comfortable accommodation experience for travelers. We have noticed the quiet needs you mentioned, and the recent renovation plan will focus on strengthening soundproofing facilities to ensure that everyone staying in our hotel can have a peaceful rest environment. Because of your support and suggestions, we can continue to improve and look forward to experiencing services that exceed your expectations next time you visit. Thank you again for sharing, your satisfaction is our greatest pursuit.