ILLUME TAIPEI Reviews

Great location and well maintained hotel. Staff were nice and beds comfortable. I liked the pool during the hot summer day.

Very good location and easy access to MRT with also bus stop just in front of the lobby. The famous Yakiniku restaurant just next door

The room is spacious, with water dispenser right outside the lobby. Room maintenance is good. Front desk service was excellent

Nice place to stay. However the counter staffs are not too friendly.

There's a kid electrical car play area but it's opening hours are limited

Very Convenient Location, the staffs are friendly!

Our family had a wonderful six-day stay at Illume Taipei, and we couldn’t have asked for a more convenient location. The hotel is surrounded by multiple 7-Eleven and FamilyMart convenience stores, ensuring that snacks, essentials, and quick meals are always within reach. In fact, there’s even a 7-Eleven located inside the hotel itself, which adds to the overall convenience. For families traveling with young children, the accessibility to medical facilities is a major plus. A hospital is located nearby, and a pediatric clinic is just a two-minute walk away, providing peace of mind in case of any unexpected health concerns. The room was spacious, well-maintained, and equipped with all the necessary amenities for a comfortable stay. The thoughtful layout and cleanliness made it a welcoming space to return to after a long day of exploring the city. Overall, Illume Taipei offers a fantastic balance of comfort, convenience, and accessibility, making it an excellent choice for both families and travelers looking for a hassle-free stay. Highly recommended!

Spacious room, kept very clean and tidy. Location wise, well served by the train network.

The location of this hotel was very good. The room and bathrooms were very spacious and there’s lots of great shops nearby.

Super cool design and very convenient location there’s like 3 bus stops right next to the hotel. Metro can be a bit of a walk (maybe 5 mins) away but not too bad. It’s in a beautiful location right next to the Taipei Arena. Also there’s really good restaurants in walking distance.

Poor service, requested for no corner room & mentioned we were celebrating our 26th wedding anniversary. Corner room was assigned & no mentions of the celebration listed. Understand they may not have a SOP for set up etc, but a brief congratulations upon check in would've uplifted the process.

Great location for what we needed - which was to be as close to Taipei Arena as possible. The room, although renovated, was rather underwhelming for the price we paid. Couple of issues I had was that only one pillow was provided per person and the air conditioning was not cold enough despite adjusting the thermostat.

We had 6 people total so had two rooms and one room was in the newly built part of the building and the other one was in the old building. Room in the new building is much cleaner and lights are brighter. Room in old building lights are much deemer and bathroom is too old. No bottle of water, they provide water dispencer in every floor. Worst soap I ever smelled in any of the hotels. The receptionist who checked us in was very unclear with her question because we had two rooms and originally booked one family room with one king bed and 2 single beds and other room with a king bed. She asked whether 2 beds are ok and I thought she meant for the king bed as she finished with a sentence saying the king bedroom needs to be checked in later. So when we went up to the family room, I see 2 beds instead of my original request, went down to ask why and she gave me an attitude saying “didnt I ask whether 2 beds are ok” I was actually shocked with the way she approached me, did not try to clarify in a nice manner. Sorry but never going back. The photo is for the room in new building. Even if the room (new building) is clean if the service is bad, I never want to go back.

Good location, triple room is in good size and clean, bed mattress is fair but pillows are not comfortable, bath room & toilet is spacious, with coffee machine, no bottle water provide but with water dispenser just outside my room.