Home Inn Neo (Taicang Nanyang Plaza) Guest Reviews
4.7/5
Outstanding
630 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(630)
Positive reviews(623)
Reviews with photos/video(156)
Friendly front desk staff(49)
Classy environment(37)
Easy to get around(36)
Delicious breakfast(33)
Located downtown(16)
Perfect for business trips(11)
Would stay again(10)
Convenient for shopping(8)
Negative reviews(7)
Guest User
Double Room
Stayed in Dec 2024
Other
1 review
4.7/5
Amazing
Posted on Jan 14, 2025
Good price, excellent location!
I am fussy that I rated the cleanliness 4.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Anonymous User
2-bed Room
Stayed in Jan 2024
Business travelers
4 review
4.0/5
Very Good
Posted on Feb 23, 2024
Good service!
Response from Property: 非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞, 也是我們進步的動力, 我們會繼續保持熱忱, 致力讓每一位賓客享有賓至如歸的入住感受, 熱切期待您的再次光臨! 歡迎您再回來體驗, 祝生活愉快!
Syafiqahshaf
Double Room
Stayed in Jan 2025
Business travelers
29 review
5.0/5
Outstanding
Posted on Mar 4, 2025
good nice
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Response from Property: 相遇是一件美妙的事情,感謝親愛的您不辭勞苦給我們如此優秀的評價,您辛苦了!我們無以為報,唯有更加努力,讓我們下次的相遇變得更加美好~
Nathaniel Jay
2-bed Room
Stayed in Feb 2023
Business travelers
11 review
4.7/5
Amazing
Posted on Apr 1, 2023
The hotel room was fairly large great location, and most of all the breakfast in the morning was very good.  I would recommend this hotel to anyone who would be visiting Taicang.
Response from Property: 謝謝客官的點評,小宜真的太開心了,謝謝您如此詳細的點評,感謝您的肯定,常來哦~
Anonymous User
Superior Double Room
Stayed in Jul 2024
Family
3 review
0.5/5
Posted on Aug 18, 2024
The sanitary conditions are very, very poor. When we checked into the room at the beginning, we checked whether there was a camera and then prepared to wash up. We found a used one under the bedside table. It was still shiny and wet. Damn it, condom! It's really disgusting.
I called the front desk immediately and they changed the room for us, but the new room was close to the elevator. I didn't sleep well all night. It was really bad. And I didn't bother to call in the new room. There were mineral water bottles and dust all under the bed. I had a slight non-stop cough after I checked in.
It can be seen that the cleaning of this hotel is really perfunctory.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
Anonymous User
Superior Double Room
Stayed in Jul 2024
Solo travelers
3 review
0.8/5
Posted on Aug 23, 2024
Super, super bad hotel. After changing to three rooms, they were all dirty. The pictures were all taken by me. It was formerly an Ibis hotel, but the hygiene was terrible at Home Inn. In recent years, Home Inn has become worse and worse, which is not unreasonable.
Sanitation: The corridor is dirty, and there are large areas of garbage that have not been cleaned. If the floor in the room is dirty, it can be tolerated. The problem is that there are residual hairs in the bathroom, and there are even **🤮. The sink is old and dirty, and there are water stains on the bathroom floor. The hair is superimposed on the toothbrush box and the toilet. It’s really annoying. Disgusting🤮There is booger residue on the seat, it’s really disgusting🤢
Service: The hygiene problem is worrying. I called the front desk to change rooms, and the front desk said, "Are you mysophobic?" It was terrible service. I asked the front desk if there were any clean rooms, and the front desk said that their rooms were all clean. . This is Homeinn's service.
In addition, I happened to meet the cleaning lady, and she asked me where it was dirty, and I pointed out everything to her. She also admitted that she hadn't cleaned it well, but it was dirty because there were multiple people in the previous room. What's wrong with closing a customer? Are you blaming others for not cleaning up? And when the aunt reported to the front desk, she only said that there was one hair in the room. Is this a case of one hair? I asked my aunt to report it truthfully, but she stopped talking.
This is my first time staying at Home Inn and my first time in Taicang. I hope future guests will consider whether to stay at their home. When I was booking the hotel, I read a lot of reviews, and it seemed like it had high scores but actually had so many problems. This hotel is really disgusting, be careful. .
Original TextTranslated by Google
6/9
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
Guest User
Double Room
Stayed in Jun 2024
Business travelers
1 review
1.2/5
Posted on Jul 4, 2024
The price for the first night was okay, but the renewal price was much higher than the price in the store. I spent a long time grumbling about the parking fee, speechless.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us. If you have any questions about the room or room price during your stay, you can contact our partners in time to give you a satisfactory answer. We are deeply sorry that the parking fee cannot be processed in time, but we will reimburse it. Thank you for your stay!
Ahaha1234
Superior Room (2 beds)
Stayed in Jan 2024
Other
6 review
1.0/5
Posted on Feb 7, 2024
How can I put it~ The attitude seems to be very good~ I booked a superior room, and my friend booked a regular room the next day, so we stayed there. Because we booked different rooms, we found out that they were exactly the same room type when we checked in. I went to the front desk with my friends to inquire, and they said various things: they were members, so they were upgraded to high-end, they booked early, what the hell were they doing~ Facts It’s not every rhetoric. My friend booked late and is not a member. The price difference between ordinary and high-end is about 80%. Although it is not a lot, there is still a lot of money. It is good to upgrade the ordinary to higher-end. But the high-end ones that spend extra money get nothing? It's a bit sad~ The front desk said they would give me a thermos cup and a box of hand cream as gifts. They asked if they could give me more hand cream. They seemed embarrassed but they gave it to me. They also said they would give away a China Lodging Gold Card Annual Pass worth 219, but it turned out to be an Experience Gold Card. They said it would take a certain number of stays within three months before it would become an annual card. What if I don’t have any travel plans within three months? Does it mean there is no gold card? The lady at the front desk said generously, "It's okay. If it's expired, come to me and I'll renew it for you." I was really moved at the moment. (Later, I searched in a book and found that the trial gold is valid for three months and can only be collected once. Also, there are many channels to obtain trial gold, and platinum members can get it for free). When my friend checked out, the front desk gave me two thermos cups. It’s really great ~ Oh, because I got the membership, I got three cups of coffee for free for three days and two nights.
I was fooled and deceived ~ I’m not very happy ~
Original TextTranslated by Google
Response from Property: Xiaoyi has received your feedback. We apologize for not giving you a satisfactory stay. We hope you will give Xiaoyi a chance to improve in the future.
Guest User
2-bed Room
Stayed in Jun 2024
Business travelers
2 review
2.7/5
Posted on Jul 21, 2024
There's a peculiar smell and there's a lot of dust
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Tengfeilangdao
Double Room A
Stayed in Aug 2022
Travel with friends
5 review
1.5/5
Posted on Sep 13, 2022
It's like a small hotel. The breakfast is 20 yuan, which is too bad.
Original TextTranslated by Google
Response from Property: Xiaoyi has received your feedback. We apologize for not giving you a satisfactory stay. We hope you will give Xiaoyi a chance to improve in the future.