Novotel Sydney Olympic Park

Novotel Sydney Olympic Park Reviews

Novotel Sydney Olympic Park

11A Olympic Blvd, Sydney Olympic Park, New South Wales, 2127, AustraliaSee Hotel Details
Novotel Sydney Olympic Park
Novotel Sydney Olympic ParkNovotel Sydney Olympic ParkNovotel Sydney Olympic Park
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Guest Reviews

8.5/10
Very good
134 review
Verified reviews
Location8.8
Amenities8.2
Service8.5
Cleanliness8.4
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All reviews(134)
Positive reviews(31)
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Negative reviews(5)
Guest User
Superior King Suite With Balcony
Stayed in Nov 2025
Family
2 review
4.5/10
Posted on Jan 12, 2026
Extremely Disappointing and Unacceptable We were charged twice for our stay at Novotel — once at the time of booking and again at check-in. When we questioned this at reception, the receptionist spoke to the manager, who confirmed that the duplicate charge would be refunded after checkout and sent to the finance team. It has now been over a week, and nothing happened. When we followed up, we were then told it would take 15 days to receive the refund. This is absolutely ridiculous. They had no issue taking our money instantly, but returning money they took in error suddenly takes weeks? This is extremely poor customer service, unprofessional handling of a basic billing issue, and shows a complete lack of urgency or accountability. Guests should not have to chase their own money after a hotel makes a mistake. Very disappointing experience. I will not be staying here again and would not recommend this hotel to anyone who values transparency and decent service.
Response from Property: Dear Guest,Thank you for sharing your feedback regarding your recent experience at Novotel Sydney Olympic Park. I sincerely apologize for the inconvenience you encountered concerning the billing error and the subsequent delay in the refund process. We strive to ensure a seamless experience for all our guests, and it is disheartening to hear that we fell short in this case.Please be assured that your comments regarding customer service and urgency have been noted. I understand how frustrating it can be to deal with financial discrepancies, and I appreciate your patience while our finance team processes refunds. We aim to handle such matters with the utmost efficiency, and I regret that this was not your experience.Thank you once again for your feedback. We value your input as it helps us improve our services. I hope you will reconsider your decision and provide us with another opportunity to serve you better in the future.Kind regards,Chelsea BeanAssistant Manager
Beirilliant
Superior King Room-Accessible
Stayed in Sep 2025
Solo traveler
11 review
8.5/10
Very good
Posted on Dec 30, 2025
Overall a pleasant stay after the concert. Location is top, and within walk distance to the main venues.
Guest User
Superior King Room with Balcony
Stayed in May 2025
Couple
4 review
10/10
Outstanding
Posted on Jun 15, 2025
Fantastic views easy to get to the gig
Guest User
Superior King Room
Stayed in Jun 2025
Business traveler
4 review
10/10
Outstanding
Posted on Jul 21, 2025
Location is good, facilities were clean, and staff were really helpful. I would stay here again; it's just such a great spot to be able to get everywhere.
Guest User
Superior Two Double Room
Stayed in Jun 2025
Traveling with friends
2 review
8.0/10
Very good
Posted on Jul 4, 2025
The location was very near the stadiums, which was where we were headed, therefore very convenient. There's mcdonalds and subway downstairs, too. No nearby convenience store, the nearest is an IGA about 10 mins walk. Almost no amenities inside the room - except the towel. But you can ask for slippers, water from the friendly reception. If you use tray service (get something delivered to your room), thats $5. So i suggest you get what you need from the recep and they are more than happy to assist.
Sun Bo
Superior Two Double Room
Stayed in May 2025
Family
1 review
7.0/10
Posted on Jun 9, 2025
They do not provide microwave in the room. We also need to ask for toothpaste and toothbrush. However the location is great for games or concert. The breakfast is nice but not many options.
Guest User
Superior King Room
Stayed in Apr 2025
Solo traveler
1 review
9.0/10
Great
Posted on May 26, 2025
Pretty decent overall. Most amenities you have to ask the front desk for which is a slight hassle but nothing dealbreaking. Room had a slight damp/mould smell which was unfortunate but again, not detrimental or a dealbreaker.
Guest User
Superior King Room
Stayed in Nov 2025
Business traveler
8 review
8.0/10
Very good
Posted on Feb 8, 2026
It’was good to me But wife is slow
Guest User
Superior King Room
Stayed in Dec 2023
Couple
1 review
10/10
Outstanding
Posted on Jan 26, 2024
Everything is good
Guest User
Superior King Room
Stayed in Aug 2025
Solo traveler
11 review
10/10
Outstanding
Posted on Sep 29, 2025
The front desk service was excellent; they were very responsive and provided detailed directions to the places I wanted to visit. I had dinner there, which was the best I'd had in the past few days. The only downside was the limited water supply; it was only available upon check-in and the portions were very small.
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Guest User
Superior Two Double Room
Stayed in Jun 2025
Traveling with friends
15 review
9.0/10
Great
Posted on Jul 31, 2025
I visited to see a concert. It was close to the subway station and the concert venue, which was nice. There was a restaurant underneath the hotel, which was convenient.
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Guest User
Superior King Room
Stayed in Jun 2025
Solo traveler
1 review
6.5/10
Posted on Jul 3, 2025
The windows were poorly fitted, causing a terrible draft, especially in the bathroom. This may have been because the room was on the 14th floor and at the end of the building. There was a milk carton left in the refrigerator, presumably from the previous guest. There was no door chain, so there was no way to stop the cleaner from coming in without knocking.
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shellxixi
Superior Two Double Room
Stayed in Jan 2025
Other
4 review
7.2/10
Posted on Apr 20, 2025
The hotel is quite satisfactory, and its biggest advantage is that it is close to the venue.
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Guest User
Superior King Room with Balcony
Stayed in Feb 2025
Business traveler
5 review
10/10
Outstanding
Posted on Mar 24, 2025
Very convenient, the hotel can deliver meals 24 hours a day, very satisfied
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jambalaya
Superior King Room with Balcony
Stayed in Nov 2024
Family
25 review
8.0/10
Very good
Posted on Jan 9, 2025
It definitely does not meet the four-star standard, it is worse than the standard of Home Inn. When parking, remember to pick up the ticket and do not pay. You have to press the button to tell the staff that you are a guest, otherwise you will be charged more than $50 a day
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