Meriton Hotels in Sydney

service was great! location is excellent as it is within walking distance of many nice spots. the indoor pool was really nice, especially during wintertime in Sydney! The cleanliness wasn't the best but overall, a good experience.

While traveling with my mom, I booked our first accommodation in Sydney to relax comfortably after a long flight. I rested well and was in similar condition to what I expected.

Although my room was very nice and what I expected, unfortunately my overall experience was not very pleasant at this hotel. The staff at the front desk was not only rude, they actually suggested that I find another hotel during check-in because I pointed out a fee discrepancy (credit card surcharges) that was not disclosed during my booking reservation on Trip.com app. Meriton properties doesn’t disclose before, during, or after the reservation (Trip.com) that a credit card usage fee will be added, and that’s dishonest in my opinion. What’s disappointing is the attitude I get for pointing out Meriton’s mistake. First they pointed to the sign on the front desk, however I didn’t make this reservation while standing in their front lobby. Second, they said I should have booked on their website next time where it’s disclosed—perhaps then Trip.com should remove them from their approved hotel list. Finally, to learn of the policy while I check-in by pointing to a sign at the front desk, and then being told that if I don’t like the policy that “I can checkout and take my business elsewhere”, was the last straw and is the definition of horrible customer service and poor resolution management. They could have handled this issue differently and just said, “we will look into it and try to do a better job of informing our customers of our policy online. We apologize for this miscommunication.” They did email me afterwards with an apology but they still didn’t acknowledge their dishonesty in not disclosing their credit card usage fee on Trip.com app.

The room was generally good, the living room was relatively large, both rooms were good and comfortable to live in, the elevator was also OK, didn't take too long to wait, overall it was a good experience, I will choose it again next time.

Nice stay except for the pool and spa - freezing cold pool despite it being indoors and the spa tub was not nearly hot enough. It was all too cold to be enjoyed and that was the primary reason we picked this hotel. Suggest management turn up the warmth.

Very convenient and clean. Very close to the airport and close to the subway to the city center. There is a large supermarket near the subway, making shopping very convenient. The kitchen is fully equipped with all the utensils. I bought steak, bread and milk from the supermarket, and I make breakfast and dinner by myself every day. Highly recommended, very cost-effective.

Location💯 Cleanliness💯 (they do weekly service - but can always ask for fresh towels & amenities) Service at reception was💯 We will definitely come back and stay again the next time we visit Sydney🤗

I have been to Parramatta many times, because I have many friends here. This time my family came together, so I booked Meriton. It was really good. I will stay here again in the future.

Booked 10 nights for a business trip. Suite is huge and equipped with sufficient amenities for long stays (e.g., kitchen, gym). However, service can be improved. My room phone didn’t work since the first day. Reception came up and said it has to be fixed by the service provider. When asked when it’ll be fixed, the staff said he’s unsure as he has to wait for the service provider to update him. One day, my duvet sheets came off and made me noticed that the duvet was stained. I was grossed out by it so requested for a change, twice. They mentioned that housekeeping missed my request the first time, but after the second notification, they apparently still missed it. Till the last day, the duvet was still unchanged. Hairdryer was really old which emitted a strange whirring motor sound when I used it, but it was still usable. On the second last night, smoke started emitting from the hairdryer. This, the staff manage to rectify the next day…. Overall stay was ok, but service could really be improved.

Great service apartment, very close to airport and only 15minutes by metro to downtown. Around the hotel are a lot of shops and restaurants-perfect for a city trip top Sydney. Only disadvantage is, the checkout is before 10am, it can be extended to 11, after that the hotel will charge something extra.