5 York St, Wynyard, Sydney, New South Wales, 2000, AustraliaView Hotel Details
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The York by Swiss-Belhotel Guest Reviews
4.3/5
Very Good
134 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.2
Cleanliness4.1
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All reviews(134)
Positive reviews(32)
Reviews with photos/video(9)
Great location(16)
Awesome amenities(12)
Awesome stay(11)
Friendly staff(8)
Convenient location(7)
Negative reviews(2)
Guest User
Studio Apartment
Stayed in Dec 2024
Solo travelers
22 review
5.0/5
Outstanding
Posted on Feb 7, 2025
first i got a terribly dirty room, but they switched it within 24 hours. new room was perfect. whole apartment with all you need. pool is ok, whirlpool, both outside. gym is not much space. location is good.
Response from Property: Dear CHARLEMONT,Thank you for your feedback. We sincerely apologize for the initial inconvenience with your room but are glad we could resolve it promptly. It’s great to hear that you enjoyed your new room and the apartment's amenities. We appreciate your comments about the gym and will take them into consideration. We hope to welcome you back for an even better experience in the future!RegardsThe York Team
Guest User
Studio Apartment
Stayed in Nov 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Jan 4, 2025
Friendly and helpful staff and in a great location! Breakfast is at a nearby hotel and is very nice with a good variety. Sydney is an expensive city so the kitchen facilities are useful so you don’t need to eat out all the time. Also very useful to have a washing machine and dryer. I would highly recommend this hotel.
Response from Property: Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and appreciated the friendly staff, convenient location, and the amenities like the kitchen and laundry facilities. It’s great to know you found the nearby breakfast enjoyable and the variety satisfying. Sydney can indeed be pricey, so we’re glad the in-room facilities added value to your stay. Your recommendation means a lot to us, and we hope to welcome you back again soon! 😊RegardsThe York Team
Niels Henning David
Studio Apartment
Stayed in Oct 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 18, 2024
Very good location and spacious self service apartment. Helpful and friendly staff too, can highly recommend this place.
Response from Property: Dear Niels,Thank you for your kind words! We're delighted to hear that you enjoyed our convenient location, spacious apartments, and the service provided by our friendly team. Your recommendation means a lot to us, and we hope to welcome you back for another great stay soon! 😊RegardsThe York Team
Lim Choon Lin
One Bedroom Suite
Stayed in May 2024
Family
1 review
4.7/5
Amazing
Posted on Jul 15, 2024
The check-in and check-out process is courteous and quick. Breakfast was at a hotel nearby and the food and variety were excellent. We did not use the facilities but were told their spa was recommended. There was a clothes washing machine and detergent provided which we used. It is of 1 room apartment hotel type and as there were 3 of us the sofa in the living room was converted to a bed. Overall our stay was comfortable and we can have a restful sleep. The location is close to tram and train stations and is good for moving around Sydney CBD and its environs including the airport. It is also close to attractions like Circular Quay and The Rocks. There was ongoing renovation but it did not bother us. The place was air-conditioned, but we did not use it as the apartment's temperature was comfortable enough.
Response from Property: Dear Lim,thank you for taking the time to write a review and sharing your experience with us. It is very detailed and we appreciate you sharing the experience you have found. Its very much about location and at the York it is a great location to base ones self.
Rainbow
SwissSuper Suite Three Bedroom
Stayed in Mar 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 22, 2024
Great Stay! The 3-bedroom apartment has 2 bathrooms. Suited for a family trip. Also have laundry facilities in the apartment itself. Proximity to Sydney's main attractions too! Staffs at the Reception very friendly and helpful.
Response from Property: Dear Rainbow,thank you for the review and we are so glad that your family enjoyed the stay and the staff looked after you, Helpfulness and friendly is what we do best.
Dodsdbtr
Studio Apartment
Stayed in Jan 2025
Couples
5 review
5.0/5
Outstanding
Posted on Feb 26, 2025
Thank you
Response from Property: Dear Guest,Thank you for your wonderful 5-star review! We're thrilled to hear that you had a fantastic stay with us. Your kind words mean a lot to our team, and we truly appreciate your support. We look forward to welcoming you back for another great experience soon!RegardsThe York Team
Guest User
One Bedroom Suite
Stayed in Jun 2023
Business travelers
5 review
4.0/5
Very Good
Posted on Aug 3, 2023
Great location and very spacious with good sized balconies
Response from Property: Dear Guest thanks for the review and your comments
Bonnie Lu
Studio Apartment
Stayed in Jun 2022
Business travelers
1 review
3.5/5
Posted on Aug 12, 2022
Good location
Response from Property: thank you for your review
Steven Iskra
Studio Apartment
Stayed in Jul 2022
Couples
5 review
4.0/5
Very Good
Posted on Aug 6, 2022
This hotel is very dated, needs to be freshened up dramatically,. When I walked in the room my comment was OHH this is it., the air con system would be 25 years old and dirty ., quite disappointing considering the fantastic location
Response from Property: thank you we have begun to make changes and its looking great
Guest User
Studio Apartment
Stayed in Jun 2022
Business travelers
1 review
4.5/5
Great
Posted on Aug 2, 2022
Staff were helpful and pleasant to deal with. Room was a 1 bedroom apartment and very well appointed. I did have to ask for coffee and teabags to be replaced and that did not happen but I could have simply got some from reception if a big issue. There is no restaurant or coffee bar in the hotel but plenty of options outside or the kitchen could be used for making yourself
Response from Property: Dear Guest thank you this is great news and so glad to have you share with us your experience.
Guest User
SwissSuper Suite Two Bedroom
Stayed in Jan 2025
Family
15 review
4.1/5
Very Good
Posted on Feb 11, 2025
A family of five traveled, and apartments were the first choice. Accommodation in Sydney was expensive during the Chinese New Year. This hotel was a little more cost-effective. It was located in the city center, and it was convenient to go anywhere. The Grand Theater was an 18-minute walk away. The facilities were very complete, and you could cook by yourself. The front desk guy was also very friendly. I didn't know how to use the induction cooker during the period, and the guy came to help me. It was right next to the elevated road. People with light sleep should choose it carefully. There were still some hygiene issues. The bed sheets had dirty marks and were not changed during the stay. I felt oxygen on the third day. It is best to bring disposable bed sheets and quilt covers. Cleaning only changed towels and took out the trash. Maybe the lack of service is indeed a feature of Australia.
I chose a two-bedroom apartment, but there was actually a small room with a double bed in the living room.
Original TextTranslated by Google
Response from Property: Dear Gu,Thank you for sharing your detailed feedback. We're glad to hear that you found our location convenient and the apartment facilities well-equipped for your stay. It's also great to know that our front desk team was helpful when needed.However, we sincerely apologize for the hygiene concerns and any inconvenience this caused. We understand the importance of a clean and comfortable stay, and we will address these issues with our housekeeping team to ensure improvements. Your comments about the room layout and service expectations are also noted.We appreciate your insights and hope to have the opportunity to provide you with a better experience in the future. Safe travels!RegardsAnil ShahFront Office Manager
Guest User
Studio Apartment
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 6, 2025
The service was good and the environment where I could cook was great!! It was a satisfactory accommodation. The distance from Guo Station was just so-so, but it was okay!!
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your review! We're glad to hear that you enjoyed our service and the convenience of having a kitchen during your stay. We appreciate your feedback on the location and are happy to know it still worked out for you. We hope to welcome you back again soon!RegardsThe York Team
haha0923
Two Bedroom Suite
Stayed in Jul 2024
Family
34 review
5.0/5
Outstanding
Posted on Aug 23, 2024
The two-bedroom apartment I booked was a good choice. The room was spacious and the location was great. It was convenient to go anywhere and it was not far to walk to the Sydney Opera House. I will choose this hotel again next time I come.
Original TextTranslated by Google
Response from Property: Dear haha,Thank you for your review and comments it was great you can share your experience and thanks for the sharing some images from your apartment.
Guest User
One Bedroom Suite
Stayed in Nov 2024
Family
1 review
3.2/5
Posted on Dec 29, 2024
It's nice to have a kitchen, but the facilities are old.
There is a washer and dryer, but they are not clean,
and the floor carpet is dirty, and there are no slippers.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your feedback. We're sorry to hear that certain aspects of your stay did not meet your expectations. We sincerely apologize for the issues you experienced with the cleanliness of the appliances and carpet, as well as the absence of slippers. Your comments are important to us, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future.RegardsThe York Team
Shibushixxa
Two Bedroom Suite
Stayed in Apr 2024
Family
4 review
4.2/5
Very Good
Posted on May 7, 2024
The hotel is in a very good location, very convenient to the opera house, and there are two Coles and many pharmacies around, which makes shopping very convenient. I would like to give special praise to the front desk, a young man with medium-length, slightly curly black hair, who was very patient and friendly. After we checked out, we found that we forgot something in the room, and he immediately went up to help us get it. The breakfast was very good, and it was in the five-star hotel next door. The front desk can store luggage. The hotel has complete facilities, but it is a bit old, but I am quite satisfied with it overall.
Original TextTranslated by Google
Response from Property: Dear Shibushixxa,thanks for the images and so glad you enjoyed your stay with us. The views and breakfast are a real bonus and we ar glad you enjoyed the Sydney experience in your apartment.