Novotel Sydney City Centre

Novotel Sydney City Centre Reviews

Novotel Sydney City Centre

7-9 York Street, Wynyard, Sydney, New South Wales, 2000, AustraliaView Hotel Details
Novotel Sydney City Centre
Novotel Sydney City CentreNovotel Sydney City CentreNovotel Sydney City Centre
Check available rooms for your travel dates
We Price Match
1 night

Novotel Sydney City Centre Guest Reviews

4.4/5
Very Good
260 review
Verified reviews
Location4.6
Amenities4.2
Service4.4
Cleanliness4.4
Filter by:
Sort by:
All reviews(260)
Positive reviews(250)
Reviews with photos/video(59)
Awesome stay(46)
Awesome rooms(46)
Easy to get around(42)
Located downtown(23)
Convenient for shopping(11)
Great value for money(10)
Average sound insulation(7)
Friendly front desk staff(7)
Negative reviews(10)
Anonymous User
Superior King Room
Stayed in Jan 2025
Solo travelers
177 review
3.7/5
Posted on Feb 24, 2025
Rather new hotel near Sydneys main attractions. Friendly staff, clean room, the restaurant offers too less tables which is annoying especially at breakfast in the morning. To recommend
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Sydney City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jane TuitamaDirector of Operations
Fawad Ullah Khan
Standard King Room
Stayed in Dec 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Jan 20, 2025
Staff was friendly specially the islander girl on the reception and Shafi! Stay was great
Response from Property: Dear Fawad Ullah Khan,Thank you for your wonderful review! We're so glad to hear you had a great stay and appreciated our friendly staff, especially our two team members you've mentioned. We'll be sure to pass on your kind words.We look forward to welcoming you back soon!Sincerely,Jane TuitamaDirector of Operations
Brenda123
Standard King Room
Stayed in Jan 2025
Business travelers
45 review
5.0/5
Outstanding
Posted on Feb 8, 2025
Good location. Friendly staff. Breakfast was average though.
Response from Property: Dear Brenda 123,Thank you for your feedback! We're delighted to hear you enjoyed our location and found our team friendly. We appreciate your comments on breakfast and will take them into consideration as we strive to improve. We hope to welcome you back again soon.Sincerely,Jane TuitamaDirector of Operations
Guest User
Standard King Room
Stayed in Feb 2025
Family
1 review
1.0/5
Posted on Mar 28, 2025
When I booked Novotel through Trip.com last month, I made a mistake and type in 25th March instead of 25th February. Once I discovered the mistake (within 60 minutes), I immediately informed Trip.com to cancel and re-book. Annoyingly, Novotel refused the correction and I have to pay for 3 days hotel charge (25-28 March 2025). Actually I was not in SAydney and did not check-in.
CK Thum
Standard King Room
Stayed in Feb 2025
Solo travelers
9 review
4.5/5
Great
Posted on Mar 25, 2025
I had an issue with my telephone and asked for someone to check but it never happened. Otherwise, good stay at a very strategic location.
HONG HUEONG
Standard King Room
Stayed in Jan 2025
Business travelers
4 review
4.0/5
Very Good
Posted on Mar 1, 2025
Great location easy access to the train less than 5 mins walks , walking distance to the Barangaroo CBD and restaurants.
Response from Property: Dear Hong Hueong,Thank you for your great feedback! We're so glad you enjoyed our convenient location, and the easy access to public transport - making you stay an overall great experience.We hope to welcome you back soon for another fantastic stay!Sincerely,Jane TuitamaDirector of Operations
Guest User
Superior King Room
Stayed in Jan 2025
Couples
1 review
4.7/5
Amazing
Posted on Feb 17, 2025
We used the self-service check-in system which contributed to a smooth stay. The room itself was cozy but modern, and the location was ideal for a night out in Sydney. Although I've had better breakfast range elsewhere, the food was still quite good.
Response from Property: Dear Guest,Thank you for sharing your experience with us! We're glad to hear that our self-service check-in system made the check-in process smooth and that you found that room cozy and modern. We also appreciate your feedback on the breakfast and will take it into account as we continue to seek way to improve.We hope to welcome you back for another enjoyable stay in the future!Sincerely,Jane TuitamaDirector of Operations
xa
Superior King Room
Stayed in Nov 2024
Solo travelers
5 review
4.2/5
Very Good
Posted on Dec 26, 2024
Easy access to CBD
Lana
Standard King Room
Stayed in Dec 2024
Couples
2 review
4.7/5
Amazing
Posted on Jan 22, 2025
Excellent location and value for money. The staff were extremely helpful. We were able to check in early and access our room. The hotel also looked after our bags on the last day. The Harbour Bridge, The Rocks and the Opera house are all within walking distance. The room was comfortable and cleaned daily. Great value for easy access to the city!
Response from Property: Dear Lana,Thank you for your excellent review! We're thrilled to hear you enjoyed our great location, helpful staff and comfortable room. We're also happy that you had a smooth check-in and that we could assist with your bags. It's great to know you made the most of the nearby attractions.We look forward to welcoming you again for another wonderful stay!Sincerely,Jane TuitamaDirector of Operations
Anonymous User
Superior Twin Room
Stayed in Jun 2024
Travel with friends
6 review
4.7/5
Amazing
Posted on Aug 5, 2024
The location of this hotel is excellent and you may walk to a lot of tourists’ spots from this hotel and you may save on your travel. The hotel is clean and newly renovated.
Anonymous User
Standard King Room
Stayed in Nov 2024
Family
2 review
3.0/5
Posted on Jan 2, 2025
Hotel car park is so small, difficult to get in and it is not clean. Room are clean and friendly stuff
Wei wei
Standard King Room
Stayed in May 2024
Travel with friends
23 review
3.5/5
Posted on Jul 3, 2024
Good location,near train station.staff is very friendly and helpful.will definitely stay here again
Guest User
Standard King Room
Stayed in May 2024
Family
2 review
3.5/5
Posted on Jun 23, 2024
Service was disappointing, we stayed in this hotel for 3 days. The first day, we got an issue with using the safe, called reception a few times, and nobody answered the calls, we had to go down the reception and ask their staff for help. The second day, we went back to the hotel around 5pm and found that the room hadn't been cleaned, called the reception again and again. Nobody picked up the phone, eventually we met the cleaner at eh corridor and asked her to do housekeeping. Overall, the location is great, walking distance to main attractions and near light rail stations and Wynard train station. The Japanese restaurant next door services tasty ramen and bento with reasonable prices.
Davit
Standard King Room
Stayed in Nov 2024
Business travelers
15 review
4.7/5
Amazing
Posted on Dec 20, 2024
Hotel was nice and clean. Breakfast was decent. Would be great to have a bit more variety though. Overall I would highly recommend.
Arka Chakraborty
Standard King Room
Stayed in May 2024
Travel with friends
4 review
4.2/5
Very Good
Posted on Aug 10, 2024
Very good location and good service. One biggest drawback the washbasin is next to the bed in most of the rooms. Hence if someone has issue with smell, it can be a problem.