Lemon Tree Hotel

Lemon Tree Hotel Reviews

Lemon Tree Hotel

linghui Plaza 278 East Suzhou Avenue, Suzhou Industrial Park, Suzhou, Jiangsu, ChinaView Hotel Details
Lemon Tree Hotel
Lemon Tree HotelLemon Tree HotelLemon Tree Hotel
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Lemon Tree Hotel Guest Reviews

5.4/10
164 review
Verified reviews
Location5.3
Amenities4.9
Service6.1
Cleanliness5.4
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All reviews(164)
Positive reviews(86)
Reviews with photos/video(19)
Average sound insulation(24)
Convenient location(9)
Friendly staff(7)
Easy to get around(5)
Negative reviews(78)
Alex
Discount Double Room
Stayed in Sep 2024
Solo travelers
3 review
8.0/10
Very Good
Posted on Oct 5, 2024
The hotel is surrounded with restaurants. It is also just 20 minutes away from tourists attractions.
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Mahmoud hazim
Boutique Double Room (No Window)
Stayed in Jun 2024
Family
4 review
10.0/10
Outstanding
Posted on Jul 28, 2024
Very nice place and clean
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Discount Double Room
Stayed in Mar 2025
Travel with friends
8 review
1.2/10
Posted on Apr 19, 2025
The environment is very good, very depressing, the air is filled with the smell of incense ash, with a terrifying atmosphere, very lifelike, almost scared to death in the middle of the night, the room feels abnormal, there is a sense of ghosts, very suitable for a secret room
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Discount Double Room
Stayed in Mar 2025
Travel with friends
1 review
4.5/10
Posted on Apr 14, 2025
The soundproofing is very poor. You can hear the snoring and talking in the next room. It's very noisy. The environment is not good. There are blood stains on the quilt. The experience is really bad.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Boutique Double Room (No Window)
Stayed in Feb 2025
Travel with friends
4 review
1.0/10
Posted on Mar 29, 2025
The quilt is so dirty and I don't know what the stain is. How can people live here? The walls are also yellow, full of unknown liquid. The walls are not soundproof. The overall feeling is very bad and it is not habitable at all. It is a rubbish environment.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Boutique Room (2 Beds) (No Window)
Stayed in Jan 2025
Other
5 review
5.0/10
Posted on Feb 28, 2025
The house is clean, but the walls are cracked everywhere, which looks creepy, and the cement floor
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will inform the relevant departments of your opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again
Guest User
Selected Double Room
Stayed in Nov 2024
Other
1 review
2.0/10
Posted on Dec 8, 2024
Don't stay here! Let me tell you! It's scary 1. The cement floor in the room is not clean and wet 2. The sound insulation is too poor. You can hear everything in the next room clearly 3. The voltage in the room is unstable, the lights flicker, the cycle automatically switches on and off, and there is a sound of closing. Imagine the feeling of a ghost movie 4. The service attitude is poor. I asked the front desk to check the voltage, but they left without solving the problem. They were perfunctory and impatient 5. The quilt is dirty, and the disposable items such as slippers are extremely poor In short, I stayed in a terrifying place for 300 yuan. I have never suffered such hardship in my life. If I were alone, I would be scared to the hospital!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Boutique Room (2 Beds) (No Window)
Stayed in Mar 2025
Solo travelers
9 review
1.2/10
Posted on Apr 20, 2025
Facilities: Very poor Hygiene: Very poor Environment: Very poor Service: Very poor. As a man, I never comment on hotels. I am really speechless about this hotel. It feels like living in a garbage dump. It is very dirty and shabby.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Boutique Room (2 Beds) (No Window)
Stayed in Feb 2025
Travel with friends
2 review
2.0/10
Posted on Mar 30, 2025
I seldom comment. The environment of a hotel is really very, very bad. The room has no windows and is not breathable. The wall paint is about to fall off. The wall and floor environment are also very bad, just rough. There is a layer of dust on the table in the room, and the napkins are worse than those in a small restaurant. The bathroom has a peculiar smell and I dare not use it at all. My friend and I only dared to simply flush it. The toothbrush, comb, toilet paper, and slippers provided are the worst I have ever stayed in a hotel. The soundproofing of the room is basically non-existent, it is all separated. At 6 o'clock in the morning, the auntie pushed the cleaning cart and clanged outside, which was very noisy.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Discount Double Room
Stayed in Feb 2025
Solo travelers
6 review
2.2/10
Posted on Mar 30, 2025
Facilities: old Sanitation: dirty Environment: simple Walls are cracked, many scratches on the wall, kettle is full of rust, room is small, slippers are yellow, shampoo and shower gel are like water
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Discount Double Room
Stayed in Feb 2025
Other
1 review
1.2/10
Posted on Mar 16, 2025
You are not very good during the holidays. There is no sound insulation. You can hear the sound of the waterproofing next door. The floor is still cement. There is not even a tile.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Boutique Room (2 Beds) (No Window)
Stayed in Aug 2024
Business travelers
2 review
5.5/10
Posted on Sep 15, 2024
The hotel facilities are all there, it's okay to stay here, but not recommended if you're looking for quality
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
Anonymous User
Selected Room (2 Beds)
Stayed in Jan 2025
Other
2 review
10.0/10
Outstanding
Posted on Apr 21, 2025
Although the room is a bit small, the price is great. You have to book in advance, and the price is very high if you book at the last minute. It's a little noisy, but not serious. The air conditioner is not very easy to operate, and I asked the front desk to find out how to operate it.
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您對我們的認可與支持!🌇 酒店始終以優越的地理位置為傲,毗鄰繁華商圈,步行即可輕鬆感受都市脈搏,無論是購物、美食還是娛樂都能即刻暢享。我們更注重每一位客人的體驗,貼心服務從細節出發,力求讓您感受到“家外之家”的温暖與便捷。期待您的再次光臨,也歡迎將這份舒適分享給更多親友!下次入住時,不妨體驗我們為您準備的【VIP專屬禮遇】,讓旅程更添驚喜!🌟#心選之宿,暢享城央#—— 與美好相遇,從不遠行開始!
Guest User
Boutique Room (2 Beds) (No Window)
Stayed in Jul 2024
Travel with friends
2 review
1.0/10
Posted on Aug 22, 2024
Please note before reading that the price of a double room in this hotel is 350+ per night. I have lived for more than 20 years, and this is the first time I have stayed in such a bad hotel. First of all, there is a peculiar smell in the corridor before entering the door. The peculiar smell spreads from the door crack to the room and cannot be dispersed. Moreover, there is no carpet in the corridor, but a cement floor, which makes people have a very bad impression. What is more surprising is that when you enter the room, oh, guess what, the room is also cement! The whole room is dark and damp, and it is still dim even if all the lights are turned on. Mixed with the peculiar smell that just drifted in from the corridor, it is really shocking. If the corridor is a stinking ditch, the room is a garbage dump! The above is not over yet. After I sprayed some perfume and lay down, I found that the walls were full of cracks. Is this a dangerous building? Is it going to collapse at any time? This is also for people to live in? Because I thought that I would stay outside when traveling, I just made do with it for one night and was too lazy to change rooms. I didn't expect it to be even more outrageous. Because there was not much toilet tissue, I went to the front desk to get some. Unexpectedly, the front desk manager was ****, as if she owed her money. She was hesitant when she asked her to get some and didn't respond in a good manner. Did she really think your dad needed these two rolls of broken tissues [one roll is only 1/5 of the normal amount]? If you don't want to do it, just don't do it. I know you make 3,000 yuan a month and you're too lazy to respond in a good manner. If you think it's too little, just deliver food. You really think you're a big shot. *********, why don't you be nicer? It's outrageous. I think it's unlucky to live here. I stepped on a pile of dog on the roadside.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will inform the relevant departments of your opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again
Guest User
Discount Double Room
Stayed in Jul 2024
Other
1 review
2.0/10
Posted on Aug 19, 2024
The hygiene is terrible. When I came in, I saw the cement floor. The pillowcase was yellow and I asked the aunt to change it. The pillow inside was also very dirty. The bed sheet was also yellow. The quilt had stains. The wall was also yellow and dirty. There was a smell in the room without windows. The sound insulation was also very poor. I could hear the music and talking next door late at night. I woke up with an itchy body. And this pillar, I don’t know what design it is. Super super super bad experience. The price is not cheap. Don’t come! ! !
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will inform the relevant departments of your opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again