Yitel Zhishang Hotel (Suzhou Jinji Lake Dongzhen Road Metro Station Store) Guest Reviews
4.9/5
Perfect
1137 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.9
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All reviews(1137)
Positive reviews(1128)
Reviews with photos/video(124)
Easy to get around(262)
Convenient location(217)
Close to metro(187)
Delicious breakfast(92)
Friendly front desk staff(92)
Convenient parking(53)
Perfect for business trips(35)
Tasty coffee(8)
Negative reviews(9)
MelJay
Yitel Deluxe Big Bed Room
Stayed in Sep 2023
Couples
27 review
5.0/5
Outstanding
Posted on Nov 4, 2023
Very close to the lake by taxi or Bicycle. Lots of western and great local restaurants.
Highly recommend visiting the galleries nearby if that's your thing. :)
Response from Property: 尊敬的顧客您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為你提供優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!
Anonymous User
Yitel Deluxe Big Bed Room
Stayed in Oct 2024
Travel with friends
16 review
5.0/5
Outstanding
Posted on Nov 14, 2024
Very good I recommend this hotel
Response from Property: Thank you so much for your high review and recommendation! Your satisfaction is our greatest pursuit. To ensure that every guest's experience is the best possible, we pay special attention to and regularly collect feedback in order to continuously improve the service. If you have any needs or suggestions, you are welcome to communicate with us whenever and wherever. Looking forward to bringing you the same excellent service again, and hope to have the opportunity to receive your friends and relatives. Thank you again for your stay and great review!
Plince83
Yitel Business Room
Stayed in Oct 2023
Solo travelers
10 review
3.5/5
Posted on Dec 15, 2023
Nothing nearby for food if you do not have meituan
Response from Property: 非常感謝客官的中肯評論哦,沒能讓客官滿意小頤滿心愧疚。小頤信奉客人是鄰里,所以每一位入住酒店的客人都是我們的好朋友,您的滿意只是我們的起點,驚喜和感動才是我們更要追求的服務,在能力範圍之內小頤儘量滿足您。真誠期待您的再次光臨!
Guest User
Yitel Landscape big bed Room A
Stayed in Apr 2023
Booked for others
2 review
5.0/5
Outstanding
Posted on May 7, 2023
。,xccccvv
Response from Property: 尊敬的賓客:您好!非常感謝您的點評和認可!我們會繼續用心服務好每一位客人,為賓客營造一個温馨的家!我們非常高興您在酒店有一段愉快的經歷!希望我們有機會再次為您提供服務!祝您生活愉快!謝謝!
Yuanshanjushi
Yitel Business Room
Stayed in Nov 2024
Business travelers
29 review
5.0/5
Outstanding
Posted on Dec 11, 2024
The main feature of this hotel is its excellent location. It is very convenient to take the subway to the Oriental Gate and Jinji Lake Scenic Area. The hotel has convenient transportation and parking. The breakfast restaurant is not too big, but the quality is very good! There are freshly ground coffee and yogurt. I stayed for two nights. The mattress is comfortable and the room is quiet! The service staff is friendly and professional! I feel relieved to book a room on Ctrip!
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Response from Property: 尊敬的客人,感謝您對我們酒店的認可和寶貴意見。我們瞭解到您對位置、交通以及早餐的滿意,這是我們的驕傲所在。對於早餐餐廳大小的反饋,我們非常重視,已着手優化用餐區域佈局,確保提供更舒適的用餐環境。床墊舒適性和房間安靜度受到的高度評價,我們深感榮幸,並將持續關注客房設施的維護與升級。關於服務人員的態度與專業性,我們會繼續保持服務水平。關於攜程網預訂的安心體驗,我們承諾將維持並超越這一高標準服務。期待您再次光臨,見證我們的改進和服務提升。再次感謝您的寶貴反饋,期待為您提供更多卓越的住宿體驗!
Anonymous User
Yitel Deluxe Big Bed Room
Stayed in Nov 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Dec 13, 2024
First of all, it's really close to the subway station, just across the street, super convenient. I came to see a concert, and I booked this hotel because it was close to the subway station. The service attitude is also very good, and the room is very clean! If there is a concert next time, I will come again hahahaha
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Response from Property: Thank you very much for your positive comments and valuable suggestions! We are glad to know that you enjoyed our convenient location and thoughtful service, making your concert trip easy and enjoyable. We confirm again that the subway station is indeed very convenient for us. We will continue to work hard to keep the room clean and improve the quality of service. We are deeply honored that you call this place "Hahaha Hotel" and look forward to providing you with warm accommodation again during the next wonderful performance, so that you can leave more beautiful "Hahaha" memories! Thank you very much for your support and love!
Jiangyou(☆_☆)xiaozhu
Yitel Deluxe Big Bed Room
Stayed in Sep 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Oct 22, 2024
The room was very nice and clean. The bed was comfortable. I arrived very late on a business trip, and the front desk lady allowed me to check out later, so I could rest a little longer. I was very touched! This will be my first choice next time I go on a business trip.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation and support. We will continue to provide a comfortable environment and considerate service and look forward to serving you again.
Anonymous User
Yitel Deluxe Double Bed Room
Stayed in Sep 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Oct 20, 2024
The room is clean and tidy overall. The observation deck on the first floor can see the Pants Building. There is a refrigerator with two bottles of drinks. There is a laundry room but I didn't use it this time. The restaurant environment is also good and the food is not bad. There are about 30 parking spaces. The subway entrance is across the road and the highway exit is only a few kilometers away. It is really convenient. The supermarket nearby seems a bit far. I broke a glass when brushing my teeth, and it was just a little scratch. The front desk was very considerate and provided alcohol, cotton swabs, and Band-Aids. This time I feel it is no worse than the Atour opened in Hunan during the National Day~
Original TextTranslated by Google
6/8
Response from Property: Thank you very much for your detailed evaluation of our hotel. We are honored to receive such positive feedback. Your satisfaction is our driving force. Regarding the points you mentioned: We will immediately check the nearest location of the nearby supermarket to provide a more convenient shopping experience for future guests. At the same time, we will further optimize the guidance of self-service facilities to ensure that every guest can use these facilities easily and conveniently. Your affirmation is the greatest encouragement for us to continue to go all out to improve our services. If you have any unmet needs during this trip or have other expectations in the future, please feel free to contact us and look forward to meeting you again. Thank you again for your valuable support and feedback.
Guest User
Yitel Deluxe Big Bed Room
Stayed in Sep 2024
Couples
2 review
5.0/5
Outstanding
Posted on Oct 10, 2024
The most satisfying hotel I have ever stayed in
Transportation: The hotel is very close to the subway station, just across the street. The subway station is relatively sparsely populated, and there are basically seats on the train. It takes less than half an hour to take the subway to the scenic spot.
Service: There is a minibar in the room, and snacks and drinks will be replenished after each room cleaning🍿🥤👍🏻👍🏻
Facilities: There is a laundry room and gym on the underground first floor, which is very convenient. The clothes of the day can be washed, dried and put into the suitcase immediately, so there is no need to carry dirty clothes for several days and then go home to wash them
Original TextTranslated by Google
Response from Property: We are very happy to provide you with a satisfactory accommodation experience! Your recognition is the driving force of our continuous efforts. Convenient transportation location, thoughtful room service and complete supporting facilities are all part of our commitment to creating a comfortable journey for every guest. We look forward to welcoming you again in the near future and continue to bring you more convenience and comfort.
Kele&bingqilin
Yitel Deluxe Big Bed Room
Stayed in Sep 2024
Family
6 review
1.0/5
Posted on Oct 4, 2024
I usually don't write reviews, but I'm really speechless this time. Bad review!
Check-in at the front desk (I took my child out for a trip and wanted a quieter room. The front desk arranged room 610 on the 6th floor, saying that it was made of two beds of more than 1 meter long and was suitable for me. Their attitude the day before yesterday was still good! But they had a mission to promote us to apply for their membership, and I refused)
Then came the terrible thing. The child washed his hair, and I was about to blow-dry my hair. As soon as the hair dryer was plugged into the socket, the button of the hair dryer started to crackle, sparks came out, and there was a strong smell of burning. I panicked at the time and almost got an electric shock until I pulled out the plug and contacted the hotel to change a hair dryer (I don’t know if it’s a problem with the socket or the hair dryer. The socket and the hair dryer are quite old, and the hotel equipment is outdated, which poses a great safety hazard)
Noise problem, the hotel air conditioner is very noisy (turning off the air conditioner still doesn’t reduce the noise. I contacted the front desk and was given 2 options: 1 is to give me earplugs; 2 is to turn off the valve on the air conditioner so that the air conditioner cannot be used. I chose 2) The noise of the indoor air conditioner is gone, but the sound of the air conditioner in the corridor is not small. I didn’t sleep all night. It’s too noisy! I went to bed at 12:45 in the morning. I was really dissatisfied with this stay (I took a photo of how big the gap was in the hotel door)
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. From your comments, we regret to see that this stay did not meet your expectations. We apologize for the inconvenience caused to you. We have immediately rectified the door gap problem and conducted a comprehensive investigation of the hair dryer problem. The hotel attaches great importance to the guest's stay experience. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again!
Guest User
Yitel Deluxe Big Bed Room
Stayed in Sep 2024
Family
10 review
5.0/5
Outstanding
Posted on Oct 3, 2024
It was a very pleasant stay. When I came back from playing, the room had been cleaned again, the garbage was cleared away, the mini bar was restocked, and a paint fan was made after playing. I didn't want to go out to eat, so the robot outside the store delivered it to the door. The service was super good. A silk scarf was also given when I checked out. Love it.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your wonderful review and five-star experience sharing! We are honored to provide you with such excellent service. You mentioned that after you left the hotel, our team has prepared a clean and comfortable room for the next guest, and the mini bar has been replenished in time, all of which is to ensure the satisfaction and comfort of each guest. You specifically mentioned the lacquer fan making experience and restaurant delivery service, which touched us deeply, and is one of our service highlights. Thank you for the check-out gift you mentioned, which is our way of expressing gratitude and commemorating your good time in our hotel. Your satisfaction is the driving force of our continuous efforts. We sincerely invite you to come again, and look forward to seeing us again so that we can continue to maintain and exceed your expectations. Thank you again for your support and affirmation!
Anonymous User
Yitel Deluxe Big Bed Room
Stayed in Aug 2024
Other
6 review
4.8/5
Amazing
Posted on Oct 3, 2024
Very close to the subway entrance, but parking is too difficult, not very friendly to novice drivers, just a circle of parking spaces around the house. The room is clean and tidy, the sound insulation is a little bit bad, I was woken up by people talking at the door in the morning.
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel and leaving your valuable comments. We are glad to provide you with a convenient transportation location. We apologize for the inconvenience caused by parking. We will consider optimizing the parking guidance service. At the same time, your feedback has been received. We will start to check and improve the sound insulation of the room to ensure that every guest enjoys a quiet and comfortable accommodation environment. We look forward to your visit again and hope to bring you a more satisfactory experience next time.
Zuizhenjiangshan1116
Yitel Business Room
Stayed in Aug 2024
Travel with friends
5 review
4.6/5
Great
Posted on Sep 17, 2024
The hotel is pretty good. I was originally planning to visit Suzhou EDC, but the typhoon happened and cancelled it. I stayed in this hotel for two days and the overall experience was very good. The room was clean and hygienic, and the cleaning was timely. The front desk lady was very polite and considerate. The hotel is in a good location, about 100 meters away from Metro Line 3. I will choose this hotel again next time I come to Suzhou.
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您在特殊情況下選擇入住本酒店,並給予我們積極的評價。我們很高興能為您提供乾淨舒適的環境及周到的服務。您的滿意是我們的動力,期待您再次光臨,我們將一如既往地為您提供優質服務。
Guest User
Yitel Deluxe Big Bed Room
Stayed in Jul 2024
Solo travelers
30 review
5.0/5
Outstanding
Posted on Sep 2, 2024
The room is very comfortable, with complete facilities, convenient parking and charging stations. The room service is very timely and the breakfast is rich. In addition, the location is very good, right next to the subway station, which is convenient for travel.
Original TextTranslated by Google
Response from Property: Thank you very much for your high evaluation of our hotel. Your satisfaction is our pursuit. We are glad that our room facilities, parking facilities, room service, breakfast and geographical location can bring you convenience and comfort. Your affirmation is the driving force of our continuous efforts. We look forward to your visit again. We will continue to provide you with quality service as always.
Guest User
Yitel Deluxe Double Bed Room
Stayed in Jul 2024
Family
13 review
5.0/5
Outstanding
Posted on Aug 28, 2024
Facilities: quite complete, with a small refrigerator
Hygiene: very clean
Environment: the subway is 20 meters across from the hotel, very convenient for travel
Service: the train was a little late, I told the front desk, and the front desk delayed check-out for free, very considerate
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your evaluation of us. We are very glad that you are satisfied with our facilities, hygiene and environment, and we are also glad that you affirmed our thoughtful service. Regarding the check-out time you mentioned, we understand that the time arrangement during travel is challenging, and thank you for informing us of the time issue. We have further optimized the front desk service process to ensure that the team can respond to guests' needs more quickly and provide better solutions, such as appropriate delayed check-out services. Your feedback is very important to us and will help us continuously improve service quality and customer experience. We look forward to serving you again and making you feel the warmth and convenience of home during your journey.