W Suzhou

W Suzhou Reviews

W Suzhou

Building 7, Suzhou center, intersection of Xinggang street and Suhui Road, Suzhou Industrial Park, Suzhou, Jiangsu, ChinaView Hotel Details
W Suzhou
W SuzhouW SuzhouW Suzhou
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1 night

W Suzhou Guest Reviews

4.7/5
Outstanding
5231 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(5231)
Positive reviews(5127)
Reviews with photos/video(1666)
Well designed(333)
Delicious breakfast(286)
Friendly front desk staff(276)
Convenient for shopping(264)
Great swimming pool(148)
Secluded lake view(139)
Children's amenities available(31)
Negative reviews(104)
Anonymous User
Apartment - 2-Bedroom, Lake-View
Stayed in Jan 2025
Family
23 review
5.0/5
Outstanding
Posted on Feb 27, 2025
Very good place, great location to anywhere, 2 bed rooms and living room was good enough for big family!
Response from Property: 尊敬的賓客，您好，感謝您的好評，非常榮幸得知您在此度過了一段滿意愉悦的時光。蘇州W酒店將具有亙古傳奇色彩的園林景色以抽象的藝術形式創意呈現，與蘇州中心一體矗立金雞湖畔，連接蘇州的古典與現代，地理位置上佳。W酒店的每一位成員都期待與您重聚，並帶來更好的服務體驗。
GURAV
Wonderful King Room
Stayed in Sep 2024
Family
27 review
5.0/5
Outstanding
Posted on Oct 2, 2024
Great Service and Stay, Good Break fast as well
Response from Property: Hello guest, Welcome to W Suzhou. We are thrilled to hear you enjoyed your stay with us and impressed by our talents. Our Whatever/Whenever service transforms fantasies into reality, and our W Insider is your connection to the newest and the next, the hip and the happening unfolding around town and beyond. We’ll help you compose your own myriad of cultural revelations evoking the city’s most treasured literature and scenery. We look forward to welcoming you back, please do come visit again soon!
Guest User
Vibrant Three-Bedroom Apartment
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 30, 2024
We had an amazing time at the W Suzhou. Our 管家/Layla provided exceptional service. We would recommend this hotel to anyone traveling to Suzhou.
Response from Property: Hello guest, Welcome to W Suzhou. We are thrilled to hear you enjoyed your stay with us and impressed by our talents. Our Whatever/Whenever service transforms fantasies into reality, and our W Insider is your connection to the newest and the next, the hip and the happening unfolding around town and beyond. We’ll help you compose your own myriad of cultural revelations evoking the city’s most treasured literature and scenery. We look forward to welcoming you back, please do come visit again soon!
Guest User
Wonderful 2Queen Room
Stayed in Nov 2024
Family
11 review
4.5/5
Great
Posted on Dec 28, 2024
The location is very convenient. Its right next to the major mall in Suzhou. The front desk service person is very friendly, helpful and professional. It would be perfect if the room interior decor is more simple and understated so weary travelers can rest better.
Response from Property: Hello guest, Welcome to W Suzhou. We are thrilled to hear you enjoyed your stay with us. W Suzhou is an icon of visionary design, a destination for the bold traveler, daring to connect with the old and the new. Guests are recharged to look good, feel good, go longer and stay later with fuel elements throughout our AWAY Spa, FIT, WET and Beverage & Food areas. The classic and local flavors can be enjoyed at SUYAN Chinese restaurant. THE KITCHEN TABLE offers international buffet along with ample conviviality and leisure. Guests can also drop by WOOBAR for casual snacks and sips during the day. SOL37, a mastery of shadow or light in all forms, a gastro lounge, the icon of Suzhou. We look forward to welcoming you back, please do come visit again soon!
Nabrudis
Mega Room
Stayed in Sep 2024
Couples
70 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Everything was great. Thank you for delivering W standards wherever whenever 😁 Just perhaps one remark: Despite my more than three years of living in China, I still haven't managed to understand this obsession with swimming hats (is it a legal requirement unique to China?). I hadn't taken two steps out of the swimming pool changing room when the lifeguard almost impulsively asked me if I had taken my swimming hat (which I did btw). For a hotel like the W where the young, modern clientele uses the pool mainly for leisure and taking photos, I find it really old-fashioned to insist on a swimming hat. Why wouldn't the three lifeguards (a bit much for an indoor pool) rather take care of cleaning up the few hairs that float on the surface? A word to the wise...
Response from Property: Hello, and thank you for choosing to stay at W Suzhou. We are sorry to hear about your disappointment and apologize for the challenges you encountered. To maintain the highest standards of hygiene, we ask our guests to wear a swim cap when enjoying our WET pool.At W Hotels, we are all about liberated luxury, the freedom to be yourself and explore your desires. At the same time, we prioritize the well-being of all our guests. We hope for your understanding and support and look forward to welcoming you back for an even better experience. Please come visit us again soon!
Askar
Wonderful King Room
Stayed in Sep 2024
Solo travelers
10 review
4.7/5
Amazing
Posted on Oct 16, 2024
Nice.
Response from Property: Dear guests, hello. Thank you for your review and we look forward to hearing more feedback from you. Suzhou W Hotel has Su Hao Chinese Restaurant, which reinterprets the exquisite and delicious Chinese food, the signature restaurant and the dynamic and fashionable WOOBAR Bar. The SOL37 Food Lounge is newly built with the design concept of ice and fire; wine and food, fully satisfying the tastes of different guests. of diverse needs. Every talent in the hotel is looking forward to reuniting with you, and we will wholeheartedly provide you with services whenever you need them.
Guest User
Wonderful King Room
Stayed in Aug 2024
Solo travelers
27 review
4.5/5
Great
Posted on Sep 28, 2024
A very pleasant stay especially the smooth front desk check-in which is warm and friendly from its staff with a special mention to the guest relation manager who provided personalised service. The room is spacious with almost all what you need except an espresso machine which I was expecting in a W hotel but not there. Loved the roof top pool and gym.
Response from Property: Hello guest, Welcome to W Suzhou. We are thrilled to hear you enjoyed your stay with us. W Suzhou is an icon of visionary design, a destination for the bold traveler, daring to connect with the old and the new. Guests are recharged to look good, feel good, go longer and stay later with fuel elements throughout our AWAY Spa, FIT, WET and Beverage & Food areas. The classic and local flavors can be enjoyed at SUYAN Chinese restaurant. THE KITCHEN TABLE offers international buffet along with ample conviviality and leisure. Guests can also drop by WOOBAR for casual snacks and sips during the day. SOL37, a mastery of shadow or light in all forms, a gastro lounge, the icon of Suzhou. We look forward to welcoming you back, please do come visit again soon!
Enrico
Wonderful King Room
Stayed in Mar 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Apr 8, 2024
Incredible Hotel experience. Upgraded at the check-in and outstanding service
Response from Property: Hello guest, thanks for your review! We are thrilled to hear you enjoyed your staycation at W Suzhou. We are extremely delighted that you are satisfied with our Whatever/Whenever service. Looking forward to welcoming you back and providing more surprising experiences. Please do come visit again soon!
Ben Barry
Wonderful King Room
Stayed in Jul 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Oct 5, 2024
Good view on the lake or for a round running around the lake. Closest bars require a Didi.
Response from Property: Hello guest, Welcome to W Suzhou. We are thrilled to hear you enjoyed your stay with us. Steal away into a wonderland of furniture pieces levitating above carpet embedded with a crystal cloud in 379 guestrooms and suites, accentuated by swirls of vibrant hues, with signature W beds, pampering bath products, high-speed Wi-Fi and ample workstations. We look forward to welcoming you back, please do come visit again soon!
Jiangjiangjiangjiangmudan
Mega Room
Stayed in Dec 2023
Solo travelers
4 review
5.0/5
Outstanding
Posted on Jan 9, 2024
Katherine’s been very kind and helpful as she has reached me ahead of my check-in and has provided sufficient help during my stay. The location of this hotel makes my visit super convenient. And the view is fantastic.
Response from Property: Hello, 姜姜姜姜牡丹 What a fantastic review! I am thrilled to hear you enjoyed your experience at W Suzhou.We are extremely delighted that you are satisfied with our service and facilities.We look forward to welcoming you back.Please do come visit again soon! W Best Regards,Welcome Relations Manager All The Best
David
Wonderful King Room
Stayed in Dec 2023
Family
14 review
5.0/5
Outstanding
Posted on Jan 8, 2024
Excellent stay at the W, pool and hot pool were great, service from the staff was above and beyond what you would normally expect. Room was large clean and kids loved it. Breakfast was a huge selection of great food and not too busy for 10am on a Sunday
Response from Property: Hello guest, What a fantastic review! We are thrilled to hear you enjoyed your experience at W Suzhou. We are extremely delighted that you are satisfied with our service and facilities. We look forward to welcoming you back. Please do come visit again soon!
Hannah1307
Wonderful King Room
Stayed in Oct 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jan 12, 2025
Lovely hotel Friendly staff Superb room - very relaxing
Response from Property: Hello guest, Welcome to W Suzhou. We are thrilled to hear you enjoyed your stay with us. W Suzhou is an icon of visionary design, a destination for the bold traveler, daring to connect with the old and the new. Guests are recharged to look good, feel good, go longer and stay later with fuel elements throughout our AWAY Spa, FIT, WET and Beverage & Food areas. The classic and local flavors can be enjoyed at SUYAN Chinese restaurant. THE KITCHEN TABLE offers international buffet along with ample conviviality and leisure. Guests can also drop by WOOBAR for casual snacks and sips during the day. SOL37, a mastery of shadow or light in all forms, a gastro lounge, the icon of Suzhou. We look forward to welcoming you back, please do come visit again soon!
Guest User
Wonderful King Room
Stayed in Apr 2024
Solo travelers
5 review
3.7/5
Posted on Jun 2, 2024
My second time here. Same excellent service both at check in and the breakfast buffet. Great range of breakfast foods! Will definitely visit again next time I’m in need of some relaxation time!
Response from Property: Hello,Thank you for sharing your experience at W Suzhou.Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.We look forward to welcoming you back, please do come visit again soon!W Best Regards,
Alina Danylets
Wonderful King Room
Stayed in Oct 2023
Couples
10 review
5.0/5
Outstanding
Posted on Nov 7, 2023
The hotel was incredible, with a beautiful view and a great location. Our stay was fantastic, and we are grateful for the experience!
Response from Property: Hello, _AP392537 What a fantastic review! I am thrilled to hear you enjoyed your experience at W Suzhou.We are extremely delighted that you are satisfied with our Location and facilities.Looking forward to welcoming you back and providing more surprising experiences.Please do come visit again soon! W Best Regards,Ugur Lee KanburGeneral Manager Have a great day!
Martina Travel and Marvel
Fabulous Jinji Lake-View Room
Stayed in Mar 2024
Couples
9 review
5.0/5
Outstanding
Posted on Apr 10, 2024
Excellent location, connected to a big shopping mall, close to the lake. They upgraded us to a bigger room. The place is very clean, the service very good, the staff good English speaking. Highly recommended
Response from Property: Hello, TIXXn15wbpdWhat a fantastic review! I am thrilled to hear you enjoyed your staycation at W Suzhou.We are extremely delighted that you are satisfied with our service and dining experience.Looking forward to welcoming you back and providing more surprising experiences.Please do come visit again soon!W Best Regards,Welcome Relations Manager All The Best