Home Inn Selected (Suzhou Railway Station)

Home Inn Selected (Suzhou Railway Station) Reviews

Home Inn Selected (Suzhou Railway Station)

West Gate, 1F, Building A, No.1398 Suzhan Road (Yiwu International Trade City), Gusu District, Suzhou, Jiangsu, ChinaView Hotel Details
Home Inn Selected (Suzhou Railway Station)
Home Inn Selected (Suzhou Railway Station)Home Inn Selected (Suzhou Railway Station)Home Inn Selected (Suzhou Railway Station)
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Home Inn Selected (Suzhou Railway Station) Guest Reviews

4.7/5
Outstanding
1304 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(1304)
Positive reviews(1281)
Reviews with photos/video(160)
Easy to get around(252)
Friendly front desk staff(199)
Convenient location(166)
Close to train station(90)
Large rooms(65)
Delicious breakfast(64)
Many amenities(55)
Luggage delivery service(6)
Negative reviews(23)
Guest User
Double Room A
Stayed in Jan 2025
Family
1 review
4.7/5
Amazing
Posted on Feb 16, 2025
Goid location with just minutes of walk from Suzhou train station. Hotel is very clean and staff is helpful and polite. Room doesnt have mini bar and toilet paper was only half roll with no spare placed. Sbower gel was almost empty when we checked-in
Response from Property: Finally, we waited for you. Fortunately, we didn't give up. Seeing this heartwarming evaluation, we feel that our efforts and seriousness are worth it. The years are quiet and my heart is at peace. Only after experiencing it can you understand that continuing the same accommodation environment and more perfect service is what we can do for you. If you like us, remember to come back and see me. I wish you a happy life!
Guest User
Double Room A
Stayed in Dec 2024
Couples
5 review
4.5/5
Great
Posted on Feb 4, 2025
Hotel is very close to the subway station and quite close to the attractions. There are very nice local places to eat around the hotel and also western food available at the subway station. Luckin Coffee is about 150m from the hotel as well. The front desk is very helpful and friendly. The only reason for not giving them a 5 star is because our room was not cleaned properly when the previous guests left.
Response from Property: Not every encounter can be a good start, but your true and objective evaluation makes us recognize that this is a wonderful encounter with you. We believe that every encounter in life is hard-won. We cherish every encounter and provide you with high-quality and efficient service experience. We always believe that good reputation and service must be spread from your satisfaction. At the same time, we are honored to provide you with high-quality services. We are very happy to bring you good memories after separation. We sincerely look forward to your visit again~
Guest User
Double Room A
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 28, 2024
The receptionists are very professional, polite and helpful. During our first day of check-in, they provided us the Suzhou travel guide, introduced us some local attraction spots and foods. And at our last day of stay, we missed our train to Hangzhou, the staff offered help to contact our booked hotel at Hangzhou (another homeinn branch) to check whether we can cancel one night stay at the hotel. Although the request didn’t succeed, the gesture and helpfulness of the staff make me feel warm and grateful.
Response from Property: Dear guest, thank you for choosing our business hotel. We are delighted to see your recognition of our staff and such meticulous feedback. It is evident that you are a keen observer of life who enjoys the finer things. We place great emphasis on the comfort of our rooms and detailed service. Our dedication is to provide weary travelers like yourself with a comfortable stay. Remember to keep an eye on us and recommend us to your friends! Sincere and kind as family, we look forward to becoming friends with you. Wishing you a pleasant life!
Guest User
Business Double Room A
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 24, 2024
Great customer service from Mr. Li 李隆宇, He go above and beyond to help me, he try to help me to take care of some issues I running into on my vacation. Hotel is near the railway station & subway station. All attractions are closed by. Room size is good & amenities are complete. Laundry is free. I will definitely book again in the future & highly recommend it to others.
Response from Property: Thank you very much for your perfect review. Providing a comfortable and superior environment and service for every guest staying at our hotel is the duty of our travel train station. Thank you very much for taking the time out of your busy schedule to leave us your valuable comments. We will continue to make efforts, looking to your next visit.
Sun001
Double Room A
Stayed in Jul 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Aug 31, 2024
Good hotel
Response from Property: Thank you very much for your affirmation. We are committed to providing every guest with a quality accommodation experience. Your satisfaction is our motivation. We look forward to welcoming you again in the near future.
Guest User
Business Double Room A
Stayed in Jun 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jul 13, 2024
good,
Response from Property: 尊敬的賓客您好,一定是特別的緣分,才讓我們相遇,感謝您細心周到的點評,還配上了這麼漂亮的圖片宣傳,真的要特別感謝您的一番用心。細節處能展現出優秀的團隊!能夠得到您的大力的認可,對我們來説真是莫大的榮幸,非常感謝您對酒店的滿意以及對我們員工的表揚鼓勵!我一定會把這個好消息分享給他們,相信我們的員工們會幹勁兒十足,也希望您下一次繼續選擇我們,我們還會給親帶來不一樣的驚喜和感動,嘻嘻,不見不散喲~
Guest User
Family Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 12, 2024
manyi
Response from Property: 尊敬的賓客:您好!非常感謝您的入住和詳細點評,每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望小如會是您回憶裏最温馨最獨特的那個,真誠期待您的再次光臨!
Guest User
Family Room
Stayed in Dec 2024
Family
15 review
4.6/5
Great
Posted on Jan 9, 2025
The hotel is conveniently located, the room is relatively large, the breakfast is great, and the fee is 18 per person for adults and children. The facilities are OK, but they need to be updated. The hair dryer is so-so, just change it, don't make do. The TV is not smart enough, you can't call back, you can't cast the screen
Original TextTranslated by Google
6/8
Response from Property: Dear guest, hello: Xiaoru will keep every suggestion of yours in mind. I am very sorry that you have been left with a bad impression during your stay. Xiaoru will continue to work hard to improve and perfect herself, and hope to meet you again. Xiaoru loves you as always!
CPLA
Double Room A
Stayed in Dec 2024
Business travelers
5 review
4.2/5
Very Good
Posted on Jan 11, 2025
Location close to metro station and train station, comfortable and hygienic rooms with plenty of light. But the room has no windows, slightly inferior, and now the light switches are mostly broken or loose, affecting the mood of the stay.
Original TextTranslated by Google
Response from Property: Dear, I am really sorry that we failed to satisfy you despite our service-oriented heart. Thank you for giving us your valuable advice in your busy schedule. We will do our best to bring you better service! If not all days are sunny, I would like to be with you all the time and look forward to your visit again!
Family Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 27, 2024
The hotel is right opposite Suzhou Station and is easy to find. Hotel facilities are very new The lobby leisure area and the elevator lobby on the accommodation floor are both very comfortable. Also great for punching in The room is very spacious and clean💕💕 The most important thing is that both the elders in the family feel comfortable and satisfied. The only complaint I have is that the whole accommodation floor is very big. Every time I go back to the room, I look for it for a long time🤣🤣
Original TextTranslated by Google
Response from Property: 親愛的客官您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力時刻準備着您的再次光臨 !
Xixic.
Business Double Room A
Stayed in Dec 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on Feb 1, 2025
Not bad, the aunt is very nice and helped me tinker with the TV
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing Shanglu Hotel. I am very happy to see your recognition of our employees and such detailed comments. I believe that you are also a person who is good at observing life and likes to enjoy life. We attach great importance to the comfort of the room and detailed services. Our intention is to bring comfort to you who are tired from running around. Remember to pay attention to us and recommend us to your friends around you! Sincere and kind, Rujia is looking forward to becoming friends with you. I wish you a happy life!
Guest User
Double Room A
Stayed in Nov 2024
Solo travelers
9 review
3.7/5
Posted on Dec 25, 2024
Maybe it's because the hotel is old. The hygiene is just so-so. There are a few hairs on the bed and even the bathroom floor is still wet. But the location is very good. It's just across from Suzhou Station. It's convenient to take a taxi. If you order takeout, there will be a robot to deliver it.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your review of the hotel. We are very sorry that you did not have a satisfactory stay experience. We apologize. Your valuable opinions are very important to us. We will pay more attention to them and improve the quality of all aspects. If you come here next time, we hope you will choose this hotel again and give us a chance to express our apologies. We sincerely look forward to your next visit~
Lu i
Superior 2-bed Room
Stayed in Oct 2024
Family
38 review
5.0/5
Outstanding
Posted on Nov 11, 2024
The location is very good, just a few minutes away from Suzhou Station. It is very convenient for high-speed rail, subway and long-distance buses. The room is clean, large and comfortable. There is a food street and convenience store downstairs!
Original TextTranslated by Google
Response from Property: Thank you for your affirmation. We are glad that you are satisfied with the location and room, and we are also glad that the surrounding facilities are convenient for you. Looking forward to serving you again.
Anonymous User
Superior 2-bed Room
Stayed in Oct 2024
Business travelers
1 review
1.7/5
Posted on Nov 5, 2024
1. The cleaning staff will start cleaning the room at 8 o'clock in the morning. This is understandable because of work, but the sound insulation of the room is close to non-existent. Whether it is someone chatting in the corridor or the clang clang clang clang clang clang clang clang clang clang clang clang clang clang clanging clanging next door is cleaning the room, it can be heard very clearly in the room. 2. As soon as the quilt is lifted, a piece of body hair is seen 3. The overall facilities in the house are old and the bathroom floor is slippery.
Original TextTranslated by Google
Response from Property: Thank you for your stay and valuable comments. We attach great importance to sound insulation and facilities issues and will take them as directions for improvement. Regarding the sanitary situation, we deeply apologize and have strengthened training to ensure that it does not happen again. Looking forward to serving you again.
Guest User
Business Double Room A
Stayed in Sep 2024
Booked for others
3 review
5.0/5
Outstanding
Posted on Nov 1, 2024
Convenient transportation, close to the train station, very convenient for business travelers. The room is clean and tidy, no odor, the front desk is also very warm and thoughtful, worth recommending
Original TextTranslated by Google
Response from Property: Time allows people to appreciate the charm of waiting, and space makes people feel the charm of happiness. Thank you for your choice. Xiao Ruyuan is willing to wait for you all your life and accompany you all year round!