The Alana Surabaya

The Alana Surabaya Reviews

The Alana Surabaya

Jl. Ketintang Baru I No.10-12, Ketintang, Kec. Gayungan, Ketintang, Gayungan, Surabaya, East Java, 60231, IndonesiaView Hotel Details
The Alana Surabaya
The Alana SurabayaThe Alana SurabayaThe Alana Surabaya
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The Alana Surabaya Guest Reviews

4.3/5
Very Good
72 review
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.4
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All reviews(72)
Positive reviews(72)
Reviews with photos/video(20)
Friendly staff(15)
Awesome stay(14)
Clean and tidy(13)
Awesome rooms(8)
Delicious breakfast(6)
Great location(4)
Thambiah
Premier Double Room
Stayed in Nov 2024
Business travelers
4 review
4.2/5
Very Good
Posted on Jan 20, 2025
There are restaurants within walking distance from the hotel. There is also a Family Mart that you can easily get food and other bites. Breakfast is good.
Muhyi
Club Room
Stayed in Sep 2024
Business travelers
5 review
4.7/5
Amazing
Posted on Oct 24, 2024
Great hotel, nice view
ed.amd
Deluxe Twin Room
Stayed in Oct 2024
Travel with friends
10 review
4.2/5
Very Good
Posted on Nov 19, 2024
One night transit in surabaya, from bali. Hotel, near to city center by grab. Location around 30 minutes from Juanda airport.
archippo
Deluxe Double Room
Stayed in Feb 2024
Business travelers
29 review
4.2/5
Very Good
Posted on May 1, 2024
Nice hotel for bussiness trip in Surabaya, a lot of restaurants nearby
Guest User
Premier Double Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 24, 2025
Good hotel and good food+Services
Prof Dr Engku Ahmad Zaki Engku Alwi Al-Aydarus
Premier Double Room
Stayed in Jun 2024
Business travelers
15 review
4.0/5
Very Good
Posted on Jul 26, 2024
Very nice hotel, the food served is very good, near to surabaya town
worldwidewhat
Suite
Stayed in Mar 2024
Couples
7 review
4.2/5
Very Good
Posted on Apr 10, 2024
The hotel is very good and clean but seems to a staffing problem and air-conditioning issues our room was brilliant free mini bar 🍸 but to open your room door was awkward πŸ˜… but in regards to service the breakfast was very disappointing the in black outfits seem to be busy on the phone texting while one girl was left to deal with clearing the tables and non of the foods was refilled so me my wife 4 dutchmen and an Indonesian family of 4 was left scraps of food or salad we could hear the worker giggling havinfun otherwise the place is good
Reyl
Premier Double Room
Stayed in Jul 2024
Couples
2 review
4.0/5
Very Good
Posted on Aug 24, 2024
Nice room, clean and comfortable. Friendly and helpful staff
HIDEKAZU
Premier Double Room
Stayed in Apr 2024
Business travelers
17 review
4.0/5
Very Good
Posted on May 16, 2024
good for service n very big and clean room, recomended for everyone
Nate
Premier Double Room
Stayed in Oct 2023
Family
4 review
3.2/5
Posted on Feb 11, 2024
Value for money hotel. Basic facilities are there but dont expect five stars like facilities. Breakfast was nice tho
Response from Property: Dear Mr Nate, Thank you for staying at The Alana Surabaya and for sharing your experience with us. We deeply apologize for any inconvenience you may have encountered during your stay .We take your feedback seriously and we assure you that we will address these matters with the relevant departments immediately. Our goal is to continuously improve the quality of our facilities and services to provide a more satisfying experience for our guests.Once again, we sincerely apologize for the inconvenience caused and we hope that you will give us another opportunity to serve you better on your next visit. Please rest assured that we are committed to ensuring a much more enjoyable and comfortable stay for you. Thank you for your understanding, and we look forward to welcoming you back to The Alana Surabaya in the near future. Warm regards, Management of The Alana Surabaya
ITSAR BOLO RANGKA
Premier Twin Room
Stayed in Jun 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Aug 2, 2024
excellent service and good breakfast
Anonymous User
Deluxe Double Room
Stayed in Jan 2025
Business travelers
7 review
3.7/5
Posted on Feb 16, 2025
The hotel is ok
Response from Property: Dear Sir, Thank you for taking the time to share your experiences while at The Alana Surabaya. We are very happy to hear your positive comments about our service. We hope to provide our best service on your next visit. We are waiting for your return to The Alana Surabaya. Warm regards, The Management of The Alana Surabaya
Noomi90
Premier Double Room
Stayed in Feb 2023
Business travelers
27 review
5.0/5
Outstanding
Posted on Mar 31, 2023
Great place to stay. It located near main city. Service is excellent. Hospitality is great. The breakfast have varieties which is great. Overall is great place to stay.
yrahmawati
Club Room
Stayed in Nov 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Dec 9, 2023
Very nice hotel. Everything is in good condition. Plenty choices of breakfast.
Adityo
Deluxe Double Room
Stayed in Nov 2023
Family
1 review
4.0/5
Very Good
Posted on Dec 26, 2023
wonderful experience