The Alana Surabaya

The Alana Surabaya Reviews

The Alana Surabaya

Jl. Ketintang Baru I No.10-12, Ketintang, Kec. Gayungan, Ketintang, Gayungan, Surabaya, East Java, 60231, IndonesiaSee Hotel Details
The Alana Surabaya
The Alana SurabayaThe Alana SurabayaThe Alana Surabaya
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1 night

Guest Reviews

8.4/10
Very Good
83 review
Verified reviews
Location8.4
Amenities7.9
Service8.6
Cleanliness8.5
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All reviews(83)
Positive reviews(82)
Reviews with photos/video(20)
Great service(15)
Awesome stay(14)
Clean and tidy(13)
Awesome rooms(8)
Delicious breakfast(6)
Convenient location(5)
Great location(4)
Negative reviews(1)
Andrew Emmanuel
Premier Double Room
Stayed in Nov 2024
Business traveler
5 review
8.5/10
Very Good
Posted on Jan 20, 2025
There are restaurants within walking distance from the hotel. There is also a Family Mart that you can easily get food and other bites. Breakfast is good.
Muhyi
Club Room
Stayed in Sep 2024
Business traveler
5 review
9.5/10
Amazing
Posted on Oct 24, 2024
Great hotel, nice view
ed.amd
Deluxe Twin Room
Stayed in Oct 2024
Traveling with friends
15 review
8.5/10
Very Good
Posted on Nov 19, 2024
One night transit in surabaya, from bali. Hotel, near to city center by grab. Location around 30 minutes from Juanda airport.
Samuel Triwicaksono
Club Room
Stayed in May 2025
Family
1 review
9.5/10
Amazing
Posted on Jul 18, 2025
Nice nice nice nice nice dan nice
Guest User
Club Room
Stayed in May 2025
Family
1 review
9.5/10
Amazing
Posted on Jun 25, 2025
very recommended hotel to stay.
archippo
Deluxe Double Room
Stayed in Feb 2024
Business traveler
26 review
8.5/10
Very Good
Posted on May 1, 2024
Nice hotel for bussiness trip in Surabaya, a lot of restaurants nearby
Guest User
Premier Double Room
Stayed in Jan 2025
Family
1 review
10/10
Outstanding
Posted on Feb 24, 2025
Good hotel and good food+Services
Prof Dr Engku Ahmad Zaki Engku Alwi Al-Aydarus
Premier Double Room
Stayed in Jun 2024
Business traveler
17 review
8.0/10
Very Good
Posted on Jul 26, 2024
Very nice hotel, the food served is very good, near to surabaya town
Darry Aprilio
Premier Double Room
Stayed in Apr 2025
Family
20 review
9.5/10
Amazing
Posted on May 30, 2025
Great experience!!!!!
worldwidewhat
Suite
Stayed in Mar 2024
Couple
7 review
8.5/10
Very Good
Posted on Apr 10, 2024
The hotel is very good and clean but seems to a staffing problem and air-conditioning issues our room was brilliant free mini bar ๐Ÿธ but to open your room door was awkward ๐Ÿ˜… but in regards to service the breakfast was very disappointing the in black outfits seem to be busy on the phone texting while one girl was left to deal with clearing the tables and non of the foods was refilled so me my wife 4 dutchmen and an Indonesian family of 4 was left scraps of food or salad we could hear the worker giggling havinfun otherwise the place is good
Reyl
Premier Double Room
Stayed in Jul 2024
Couple
2 review
8.0/10
Very Good
Posted on Aug 24, 2024
Nice room, clean and comfortable. Friendly and helpful staff
HIDEKAZU
Premier Double Room
Stayed in Apr 2024
Business traveler
20 review
8.0/10
Very Good
Posted on May 16, 2024
good for service n very big and clean room, recomended for everyone
Nate
Premier Double Room
Stayed in Oct 2023
Family
4 review
6.5/10
Posted on Feb 11, 2024
Value for money hotel. Basic facilities are there but dont expect five stars like facilities. Breakfast was nice tho
Response from Property: Dear Mr Nate, Thank you for staying at The Alana Surabaya and for sharing your experience with us. We deeply apologize for any inconvenience you may have encountered during your stay .We take your feedback seriously and we assure you that we will address these matters with the relevant departments immediately. Our goal is to continuously improve the quality of our facilities and services to provide a more satisfying experience for our guests.Once again, we sincerely apologize for the inconvenience caused and we hope that you will give us another opportunity to serve you better on your next visit. Please rest assured that we are committed to ensuring a much more enjoyable and comfortable stay for you. Thank you for your understanding, and we look forward to welcoming you back to The Alana Surabaya in the near future. Warm regards, Management of The Alana Surabaya
ITSAR BOLO RANGKA
Premier Twin Room
Stayed in Jun 2024
Business traveler
11 review
10/10
Outstanding
Posted on Aug 2, 2024
excellent service and good breakfast
Noomi90
Premier Double Room
Stayed in Feb 2023
Business traveler
29 review
10/10
Outstanding
Posted on Mar 31, 2023
Great place to stay. It located near main city. Service is excellent. Hospitality is great. The breakfast have varieties which is great. Overall is great place to stay.