To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(136)
Positive reviews(34)
Reviews with photos/video(7)
Awesome stay(10)
Delicious breakfast(10)
Clean and tidy(8)
Friendly staff(8)
Awesome rooms(7)
Great location(7)
Negative reviews(2)
freespirity
Queen Room
Stayed in Jan 2025
Business travelers
3 review
3.5/5
Posted on Feb 7, 2025
Good hotel. Decent location. £7 to park in their car park which I didn't know about so unexpected charge. Room was ok, can get a bit cold and heating maxed out at 36 degrees but other than that it's not too bad, good value for the price.
Response from Property: Thank you for your comments, I am sorry that the parking was not noticed on your confirmation, but pleased that you enjoyed stay with us. We hope you will visit us again in the future.Regards Front Desk
Guest User
Twin Room
Stayed in Jun 2024
Solo travelers
2 review
4.5/5
Great
Posted on Jul 19, 2024
Good location, No room service available. The location is good and accessible near the city centre but the room was not sound proof enough and there was noise from the surrounding street coming into room even at fourth floor which was annoying.
Response from Property: Thank you very much for taking the time to leave a an amazing review. We are thrilled that you have enjoyed your stay and hope to see you again soon.Kind regards,Front Desk
J Islam
Twin Room
Stayed in Jun 2024
Travel with friends
2 review
4.5/5
Great
Posted on Jul 8, 2024
I m disappointed because i booked room a double bed they give me room 2 double bed in witch not nice for couple in room
Response from Property: Thank you for leaving a review, we will look into this issue and try to work out what has happened. We hope this won't affect any future stays with us. Many thanks, Reception.
Hosuk Lee (Tony Lee, 이호석)
Twin Room
Stayed in Dec 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jan 7, 2024
The room is really clean and it feels that you are in great care.
Response from Property: Thank you very much for taking the time to leave a an amazing review. We are thrilled that you have enjoyed your stay and hope to see you again soon.Kind regards,Front Desk
AndrewD
Twin Room
Stayed in Jun 2024
Solo travelers
69 review
5.0/5
Outstanding
Posted on Aug 9, 2024
Staff are friendly and helpful. Always nice to stay at this hotel.
Response from Property: Thank you for taking the time to leave a review. We are thrilled to know you have enjoyed your stay with us and hope to welcome you back with us very soon. Kind regards,Front Desk
Guest User
Twin Room
Stayed in Mar 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 24, 2023
Great hotel. Everything was nice. Great service, friendly staff. Good value for the money. Very comfortable. Would definitely recommend Thank you!
Response from Property: Thank you for taking the time to leave a review. We are thrilled to know you have enjoyed your stay with us and hope to welcome you back with us very soon. Kind regards,Front Desk
Trudy
Twin Room
Stayed in Aug 2022
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 26, 2022
Wonderful stay at this central location. Very welcoming reception upon arrival and the customer service was fantastic. The comfortable room and hot breakfast was perfect for our business stay. Would recommend.
Response from Property: Thank you for taking the time to leave a review. We are thrilled to know you have enjoyed your stay with us and hope to welcome you back with us very soon. Kind regards,Front Desk
Guest User
Twin Room
Stayed in Aug 2022
Family
1 review
5.0/5
Outstanding
Posted on Sep 19, 2022
We booked bed/ breakfast for 2 nights. It was a buffet breakfast everything was on cereal fruit juice and hot food if you wanted anything extra the staff were only too willing to get it for you.
Lovely room big fluffy towels in the bathroom and complimentary toiletries. The hotel is only 3 year old very modern and clean. I would stay in in again for my next trip. Marlene Glasgow
Response from Property: Thank you for taking the time to leave a review. We are thrilled to know you have enjoyed your stay with us and hope to welcome you back with us very soon. Kind regards,Front Desk
Guest User
Twin Room
Stayed in Jan 2022
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 19, 2022
Fantastic stay highly recommend nice and clean very nice breakfast easy parking will stay there again
Response from Property: Thank you for taking the time to leave a review. We are thrilled to know you have enjoyed your stay with us and hope to welcome you back with us very soon. Kind regards,Front Desk
Renata @ngel
Twin Room
Stayed in Jul 2022
Couples
4 review
5.0/5
Outstanding
Posted on Aug 22, 2022
Great
Response from Property: Thank you for taking the time to leave a review. We are thrilled to know you have enjoyed your stay with us and hope to welcome you back with us very soon. Kind regards,Front Desk
Guest User
Twin Room
Stayed in Jan 2025
Business travelers
32 review
5.0/5
Outstanding
Posted on Feb 4, 2025
This is an old hotel in Thornby. I often stay here. It is only a 10-minute walk from Queens Campus. When I was in school, I came here every day to stay. The breakfast is also very delicious, the service staff is very friendly, the soundproofing is also very good, it is very clean and hygienic. Everything is perfect. The sleep is very good, the toiletries are very good, the view is also very good, the floor is also very good, anyway, it is very perfect, it is the best hotel in Thornby
Original TextTranslated by Google
Response from Property: Thank you for taking the time to leave a review. We are thrilled to know you have enjoyed your stay with us and hope to welcome you back with us very soon. Kind regards,Front Desk
HengyuM
Twin Room
Stayed in Aug 2024
Family
19 review
5.0/5
Outstanding
Posted on Sep 24, 2024
Booked two rooms for a family trip at one time. The hotel is in a very good location, near the city center, and it is very convenient to eat and shop around. Although the room is not particularly large, it is very clean and tidy, and the layout is reasonable. The bed is very comfortable, the pillows and quilts are very soft, and the sleep is very solid. The bathroom is very clean, the water pressure is just right, and the bathing experience is very good.
The breakfast is very rich, with hot and cold food, a variety of varieties, and the taste is also very good, especially the fried eggs and sausages, which are very satisfying. The staff has a very good attitude, the service is meticulous and thoughtful, and it makes people feel very warm. The check-in and check-out process is very smooth and there is no trouble.
Overall, this hotel is worth the money, especially for short stays or business trips, and I will come again next time if I have the opportunity.
Original TextTranslated by Google
Response from Property: Thank you for taking the time to leave a review. We are thrilled to know you have enjoyed your stay with us and hope to welcome you back with us very soon. Kind regards,Front Desk
silverfox
Twin Room
Stayed in Dec 2024
Family
44 review
4.7/5
Amazing
Posted on Jan 28, 2025
Overall it's OK, the facilities are relatively new, the price/performance ratio is relatively high, suitable for parents who send their children to school, within walking distance, there are supermarkets and restaurants nearby, very convenient
Original TextTranslated by Google
Response from Property: Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope to welcome you back again in the future.Kind regards,Reception
Fuyou@shengwu
Twin Room
Stayed in Aug 2024
Family
8 review
4.7/5
Amazing
Posted on Sep 25, 2024
The room was nice and the breakfast was rich, but the English breakfast was not very good.
Original TextTranslated by Google
Response from Property: Thank you for taking the time to leave a review. We are thrilled to know you have enjoyed your stay with us and hope to welcome you back with us very soon. Kind regards,Front Desk
Guest User
Queen Room with Sofa Bed
Stayed in Jul 2024
Family
130 review
1.0/5
Posted on Aug 6, 2024
I booked a room with a sofa bed. But when I arrived, there was no sofa bed. And there was no solution. I can only say sorry.
Original TextTranslated by Google
Response from Property: I am so sorry to be aware of such issue, however, this is strange as we could put one up easily for you without any problem. Sometimes we receive last minute bookings and therefore one of our staff members would have to go and make the sofa bed for you. I understand this can take longer than expected, but we always offer a solution to our guests. I am very impressed and concerned with your feedback since you have written ''no solution'' and this is definitely not the service we provide as we could set the sofa bed up like previously said if made aware.