Spa Hotels in Krabi Town

OUTRIGGER Phi Phi Island Resort left me with the exact emotions that make me want to return to Thailand again and again. From the very first moments, you feel the high level of service and an incredibly warm atmosphere. The staff here truly goes above and beyond to make sure your stay is comfortable and carefree. Genuine smiles, attention to detail, and care in every interaction – this is what creates a true sense of hospitality. The resort itself is absolutely beautiful and harmonious: well-maintained grounds, stylish architecture, and an atmosphere of tranquility and seclusion. They've managed to preserve the feeling of a tropical island while adding modern comfort and aesthetics. The restaurant deserves special mention. The service was superb – professional, attentive, and very pleasant. Every visit left nothing but positive impressions. The breakfasts were magnificent: a wide selection, fresh ingredients, excellent quality dishes, and very beautiful presentation. I particularly remember a dessert the chef prepared right in front of me. It was tiramisu – incredibly delicate, perfectly balanced, and, without exaggeration, one of the best I've ever tasted. It was clear how much attention and love they put into even these small details. It's the people who make this place special. The entire staff creates an atmosphere of calm, comfort, and genuine care, making the vacation feel truly exceptional. Thank you to the entire team at OUTRIGGER Phi Phi Island Resort for a wonderful experience and an unforgettable atmosphere. This is a place I truly want to return to.

The hotel has a beautiful location and the beach is truly excellent. The room was also comfortable and nicely designed. The staff are generally friendly and polite. However, this hotel definitely does not meet 5-star standards. There was no security or lifeguard at the pool or the beach, which is very concerning, especially for families with children. The staff are kind, but there is almost no proactive service. You need to explain everything twice and personally find someone if you need assistance. Housekeeping was also below expectations. Towels and tissues were not replenished unless we specifically requested them. Nothing in the room was refreshed automatically. Even more disappointing, the WiFi was cut off immediately after we checked out. One particularly unpleasant experience happened at the restaurant by the beach. I briefly stepped inside in my swimsuit just to call my child. I explained that we were leaving immediately to change and would return for dinner properly dressed. Instead of a polite reminder, I was told in a harsh tone that I had to leave immediately and that proper clothing was required. The way it was handled felt unnecessarily rude and unprofessional. Overall, the hotel is nice in terms of location and beach quality, but the service level and overall management do not justify a 5-star rating.

An incredibly smart choice, we loved this French-style hotel with huge gardens! The twin beds were super big and comfortable, and the room hygiene was spot-on – truly five-star worthy! It's worth mentioning that the Italian restaurant, both service and dishes, was top-notch; we enjoyed it so much we went twice. The White Lotus Thai restaurant was also delicious, and the service was very attentive! The hotel pool is massive, really fun, and great for families with kids! Every staff member we encountered had excellent service awareness and was very nice! It's only about a 20-minute drive to the meeting point for island-hopping in the morning, which is totally acceptable and very convenient. There's also a 7-Eleven within a 10-minute walk, so it's easy to grab drinks and snacks. All in all, our whole family loved it, a truly memorable hotel experience!

We stayed here for our honeymoon. I mentioned it beforehand, and they decorated the bed for a honeymoon event, though there was no room upgrade. The location is about a 15-minute walk from Ao Nang Beach. It's not super close. The shuttle bus only runs 3-4 times a day, so we mostly walked. However, many tours depart from Ao Nang, so the overall location wasn't bad. There are many Indian and Muslim guests. Perhaps because of this, the breakfast and hotel food seemed to cater to their tastes. The Pad Thai at the hotel's Da Vino restaurant is truly delicious, so you must try it. However, the food takes a very long time to arrive. The prices are also a bit high; we ate there twice, and it cost 1,200 baht and 1,800 baht. Upon check-in, they offer orange juice as a welcome drink. The female staff member at the front desk with long black hair tied in a low ponytail was incredibly friendly and proactive, which left a lasting impression. She seemed to work with a real sense of dedication. The room is small. It's not large and the facilities are more akin to a 4-star rather than a 5-star hotel. The finishing touches and bathroom seemed a bit lacking. The bed was comfortable. Sandals and pool towels are provided. Basic amenities like toothbrushes and shower caps are simple. The hand wash is a bit far from the sink, which is an odd design. Crucially, the Wi-Fi worked well on my phone but I couldn't connect my laptop, which was inconvenient. On our last day, after checking out, we visited Railay Beach. The hotel has separate shower rooms in the lobby, so we could shower even after checking out. I think this is a really big advantage of this hotel. Also, a staff member named Mu was very kind. Honestly, I'm not sure if I would stay here again if I came back. There are many other better places. However, for a one-time experience, I think it's good.

The room was very spacious and clean, making for a very comfortable stay. I especially loved the hotel's private beach – it was clean, not crowded, and felt very safe, with excellent facilities. I really enjoyed my time here; the staff were all incredibly nice and accommodating. Definitely worth another visit!

We recently celebrated our wedding anniversary at the Holiday Inn Resort Krabi Ao Nang Beach by IHG, staying on a room package that included breakfast for five days. Overall, we had a lovely stay, but there were a few things worth sharing—especially for fellow Muslim travellers. We had assumed the breakfast buffet would be fully halal-friendly. While there were halal options available, pork was also served, so do keep that in mind if that’s important to you. The biggest frustration was the breakfast package itself. Although we had prepaid for all five days, the hotel had no record of it. Every single morning we had to explain that breakfast was included, which became quite irritating. Thankfully, after raising the issue for the third time, the team finally resolved it. As a kind gesture, they treated us to drinks at one of their restaurants, which we appreciated. A special anniversary touch was also a little confusing. Mr. Yah mentioned that a small cake would be delivered to our room, but it never arrived. On our final day, we received a brownie instead—perhaps that was the “small cake” he was referring to. That said, we absolutely loved the beautiful welcome message arranged on our bed when we arrived. It made us feel very special. Our daughter, Ava, had the best time! She absolutely loved the Kids Club and the mini water park, which kept her entertained for hours and made the holiday even more enjoyable for the whole family. The resort’s layout took a little getting used to. It’s spread across multiple levels, so navigating around was slightly confusing on the first day. After that, it became much easier. However, families with strollers or anyone with mobility challenges should be aware that moving between the different levels can be a bit of a challenge. Despite a few hiccups, we genuinely enjoyed our stay. The staff were friendly and tried to make things right when issues were raised, and the resort offers a great atmosphere for families. With a few improvements in communication and record-keeping, the experience would have been even better.

The hotel's location is a bit out of the way, so it's ideal if you have a rental car. Otherwise, there's not much dining available within a 5km radius. The hotel facilities are also quite old; the air conditioning is too noisy and doesn't cool very well. However, the hotel boasts its own private beach, and the scenery there is absolutely stunning. The best part is that there aren't many guests, which creates a wonderful, relaxed holiday vibe. The staff are also very enthusiastic and provide great service. Each child's breakfast costs 350 Thai Baht per day, which feels a bit expensive, as the breakfast selection isn't extensive and is quite ordinary. The breathtaking beach views and the quiet, uncrowded atmosphere make it well worth it!

We booked two rooms and were surprised to find that both had twin beds. Since we were celebrating our anniversary, we had expected at least one room with a king bed. We asked the front desk if it was possible to change one of the rooms, but they told us the hotel was fully booked. We visited during the low season and Krabi seemed very quiet, so we couldn’t help but wonder if there were truly no rooms available. Unfortunately, the mattresses in both rooms were very worn out. They were sagging in the middle and didn’t provide much support, making it quite uncomfortable to sleep. The shower was the biggest disappointment. It took around 15 minutes for the hot water to come through, which felt like a huge waste of water. The water pressure was also very low. That said, the hotel does have some great qualities. The infinity pool is beautiful and offers stunning views. We also loved the overall atmosphere—it has a charming boutique style with a warm wooden design that feels cozy and relaxing. The location is another highlight. It’s convenient and within walking distance of restaurants, shops, and other attractions. Overall, the hotel has a lot of potential because of its beautiful setting and great location, but improving the beds and hot water system would make a big difference to the guest experience.

The location is great, not far from Ao Nang beach and within walking distance, with restaurants all along the way. The pool is large, and the room is spacious and clean with a bathtub. Overall, it's good, but I have to deduct points for the staff's service. I also work in a hotel. My male friend and I came here for a vacation, thinking this place was good. That night, we came back from outside a little past midnight, about to enter the hotel to rest. A large, female staff member spoke to us in a tone that was inappropriate for guests. She asked which room we were in. We told her the room number. Then she asked if we had an ID. We said we had a reservation. She just replied, ”Oh,” and walked away without apologizing. I told my friend, and he said it was very rude. I wasn't okay with it because I also work in customer service. I treat my customers well because I expect to receive good service from staff as well. I want to say that no matter who the customer is, you are a service staff member, and your words have an impact. We didn't report it to the front desk because we were in a hurry to check out and go somewhere else. Everything else was fine, but if I were to stay here again, I'd pass for now.

Large grounds, jungle setting, private beach, sun loungers, and decent standard breakfasts. I particularly enjoyed the deep pool opposite the reception and the massages available there. Across from the hotel, there's a market, more massage places, a currency exchange with good rates, a 7/11, and plenty of cafes... We stayed in a Grand room on the second floor, right by the pool. Good value for money.