Ascott Kuningan Jakarta Reviews

The good: The huge rooms , samsung tv with seamless connection and fast internet speed allowing multiple devices. The bath tub and direct access to mall. The staff are so friendly, as they greet and have a nice smile or small talk. Very good english so no issue for communication. Easy to have taxi as they have bluebird taxi on standby. The bad : The breakfast food was disappointing for family with kid so we did not go back after first day. For business traveller who needs a bite and go, it will suffice. Not for long-term stay. The ascott reward point system was bad - it was a week after we check out.. i finally sign up but don't see my stay, so i email and hope that support team can have this first past reservation added. During stay, I had to let plumbing come in to fix an issue with a leak for lower floor - amazingly it happen when we have not even used the bath tub. The fix took an hour plus. Request happen at 4 pm and we are at home. Swimming pool (1.2metre for adult pool) is okay for kids - at least a toddler pool but no slides. Conclusion: Enjoy the hotel access to shopping mall, availability of large food choices on delivery app and posh feeling - so will still recommend.

Verrrry nice location close to everything especially the malls

The location is good, which connected with the shopping mall.  Staff are super friendly, helpful, always smiles to you. And they preparedness the birthday surprise for us, which is amazing ! Room is a bit old style, but big enough. Overall, good for long stay as well .

Ascott, though a 4-star hotel, provided good service with friendly and attentive staff. I appreciate their efforts to be sustainable, but the hotel felt quite warm, including the rooms, which made it feel stuffy with little air circulation. Perhaps providing fans could help improve comfort. Overall, it was a decent stay.

My family and I had a very wonderful stay. The hotel was able to answer all of my enquiries before my trip. I emailed the hotel regarding my airport pick up and I reveived a reply and transport booked withon the same day. During my stay there, the reception, Ms Erika and other colleagues were very approachable and friendly. My nieces were very happy with them. They were given a soft toy as a welcome gift. The hotel do have indoor and outdoor play area for kids. Suitable for family with kids. We ordered grab/ gojek food there (using the app). The hotel concierge sent out food deliveries up to the room. Overall, service superb! 👍👍 I will definitely stay in Ascott Kuningan again when I visit Jakarta. Thank you 😄

My 2nd time with the hotel back this time with my family. Service was excellent. The concierge and staff at the entrance are always attentive to help. The ladies at the reception are always friendly and helpful. Room was big and spacious. The only area that was not so ideal was the water pressure in the bathrooms are quite weak.

Good stay. Decent location and close to MTR. Has lots of f&b nearby

Nice location for business traveller. Rooms are huge with full facilities and very clean and tidy. I booked 3 nights but had to check out early on the 2nd day, but the management somehow helped to cancel and refund for 1 night. Much appreciated.

Overall very good, especially 2nd floor is connected lotte mall

Very good location and good service. Spa is great too

I love this place the staffs are so nice😍i recommend this place😍

Nice breakfast... Nice food nearby... Heart of city

I stayed at the hotel and needed to travel to several venues for meeting. Due to its convenient location, it saved me lots of time in travelling. The hotel has an adjoining mega mall that offered plenty of choice for food and shopping. In addition, the hotel staff are also very helpful in assisting me run my event at their meeting room.

My go to hotel whenever I have business trip in Jakarta. Convenient location, amazing place to stay.