Grand Park City Hall Singapore

Grand Park City Hall Singapore Reviews

Grand Park City Hall Singapore

10 Coleman St, 179809, SingaporeSee Hotel Details
Grand Park City Hall Singapore
Grand Park City Hall SingaporeGrand Park City Hall SingaporeGrand Park City Hall Singapore
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Guest Reviews

8.8/10
Very Good
1531 review
Verified reviews
Location9.1
Amenities8.6
Service8.7
Cleanliness9.0
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All reviews(1531)
Positive reviews(1456)
Reviews with photos/video(498)
Easy to get around(168)
Convenient for shopping(88)
Close to metro(87)
Great swimming pool(65)
Tasty food(61)
Perfect for business trips(49)
Well designed(35)
Excellent afternoon tea(16)
Negative reviews(75)
Guest User
Deluxe Room
Stayed in Jun 2025
Business traveler
2 review
10/10
Outstanding
Posted on Jul 29, 2025
The hotel was located in a convenient location to MRT, shops and mallls. The room size was perfect. The room was clean and had a pleasant smell. All facilities are well equiped. The staffs and maid were friendly and helpful. Breakfast was variety and tastety.
Response from Property: Dear Guest,Thank you for staying at Grand Park City Hall and for giving us full ratings. We are delighted to know that you were happy with your room, the breakfast and the service rendered by our team members. We look forward to welcoming you back and to serving you again on your next stay.Warmest regards,Management Team at Grand Park City Hall
Acfk
Oasis Junior Suite
Stayed in Jun 2025
Couple
4 review
8.0/10
Very Good
Posted on Jul 7, 2025
Location is good and room is clean. Jacuzzi in the room is big enough but temperature can’t be adjusted and it was really too hot. Staff service situation is pretty sad, not one staff great us when walking around the hotel. During breakfast queue, front desk staff is talking loudly and arguing at the lobby. Lift no aircon. Outside of room no aircon whole hotel. We are there to celebrate our anniversary but it was disappointing.
Response from Property: Dear Acfk, Thank you for choosing our hotel for your anniversary celebration. On behalf of Grand Park City Hall, we wish you a happy anniversary.Your comments regarding the aircon issue has been noted and we will address this with our team leader. Please accept our apology for not meeting your expectation during your stay.We hope that overall, you had a great celebration and we look forward to welcoming you back for more celebrations in the near future.Warmest regards,Management Team at Grand Park City Hall
Anonymous User
Premier Room
Stayed in May 2025
Traveling with friends
11 review
9.0/10
Great
Posted on Jun 25, 2025
Always come back here when i need a staycaytion! i love how friendly the staff is i cant really rmb her name but shes was so lovely! she helped me on june 20 around 4pm ??? The water pressure here is perfect for a bubble bath! LOTS OF BUBBLES however the temperature of the room could be cooler and the fan dont seem to really work??? idk maybe its something with the controller? please check on this and also the charging plug seems like something was stuck into it too! overall really good time here thank you team grandpark cityhall
Response from Property: Dear Guest,Thank you for choosing Grand Park City Hall for your go-to staycation. We appreciate the time you had taken to provide us your feedback and for giving us high ratings for your recent stay. Your comments regarding the room temperature, fan and charging plug have been noted and we are following up with our Engineering department to have them rectified. We are glad that you were happy with the service rendered by our team member. Your kind compliments will be conveyed to her and she will be delighted to receive your kind words. We look forward to welcoming you back on your next staycation soon.Warmest regards,Management Team at Grand Park City Hall
Anonymous User
Deluxe Room
Stayed in Jun 2025
Couple
10 review
10/10
Outstanding
Posted on Jul 13, 2025
Have stayed for at least 3 times. Their hospitality is top tier 👍👍👍 perfect location
Response from Property: Dear Guest,Thank you for your kind patronage. We are delighted to know that you were happy with your third stay and the warm hospitality of our team members. The perfect ratings that you had generously given us are much appreciated. We look forward to welcoming you back on your fourth stay and to serving you.Warmest regards,Management Team at Grand Park City Hall
Tuck Chuen
Crystal Club Deluxe Room
Stayed in May 2025
Couple
49 review
10/10
Outstanding
Posted on Jun 15, 2025
Lovely hotel with excellent and friendly staff. Really enjoyed the Crystal club lounge. The service provided at the club lounge is top notch especially Allysha and Iman. Overall a wonderful stay.
Response from Property: Dear Tuck Chuen,It was truly a pleasure having you as our guest at our Crystal Club. We are delighted to know that your stay was enjoyable and that you were happy with the warm hospitality of our team members. Both Allysha and Imam will be pleased and glad to receive your kind words.We look forward to welcoming you back for another wonderful stay in the near future.Warmest regards,Management Team at Grand Park City Hall
Kim2_22
Deluxe Room
Stayed in Apr 2025
Solo traveler
6 review
10/10
Outstanding
Posted on May 8, 2025
Impeccable Service from helpful Staff fixing bedside Alarm Clock, Front desk Mdm Tiffany speaking kindly and render professional tips on Check-in Service.
6/7
Response from Property: Dear Kim2_22, Thank you for staying at Grand Park City Hall. It was truly a pleasure having you as our guest. We are glad that you were happy with the services rendered by our team members. Tiffany and the team members will be delighted to receive your kind compliments. We look forward to serving you again in the near future. Warmest regards,Management Team at Grand Park City Hall
PSANG91
Crystal Club Premier Room
Stayed in Feb 2025
Family
7 review
10/10
Outstanding
Posted on Apr 2, 2025
Great location with easy access to both MRT and bus. The hotel is in City hall area and close to a lot of popular location, it took us only 10 minutes for walking to Clark Quay. Club lounge food is really nice, all menus are delicious. All staff we met are all friendly and also provided great service. I would stay here again when come to Singapore.
6/14
Response from Property: Dear Pokchat Nam,We are delighted to know that you had an enjoyable stay at Grand Park City Hall. Our hotel's central location, which is near tourist attractions, shopping malls, eateries and public transportation, is well liked by many of our guests who return to stay with us whenever they are in Singapore.We are also happy that you enjoyed the food and service at the Crystal Club Lounge. The team members will be delighted to know that they had served you well.We are happy that you will be back to stay with us and we look forward to welcoming you back for another fantastic stay in the near future.Warmest regards,Management Team at Grand Park City Hall
Scarlett
Deluxe Room
Stayed in Jun 2025
Business traveler
24 review
10/10
Outstanding
Posted on Jul 14, 2025
Very close to SMU. Good ambient and nice bedding
Response from Property: Dear Scarlett,Thank you for the perfect ratings that you had generously given us. We are glad that you liked the location and especially the close proximity to SMU. We look forward to having you back with us for another wonderful stay in the near future. Warmest regards,Management Team at Grand Park City Hall
BearyHK
Crystal Club Deluxe Room
Stayed in Feb 2025
Couple
53 review
9.0/10
Great
Posted on Mar 29, 2025
Booked back the club room again. Our package came with a late check out and the person who served us( Allysha, if I rem correctly) was very nice and told us about this package and even told us we can still enjoy the club benefits etc. I rem the previous time when we came we were only given the standard check out time. Not sure why…… anyway we still enjoy our stay with the services provided at the club lounge by iwan, he is very attentive and will go around topping up the drinks. I like It that they always change their menu. Will come back again!
6/8
Response from Property: Dear BearyHK,We are delighted to have you back with us again and are glad that your stay was enjoyable. Your kind compliments will be conveyed to both Allysha and Iwan, who will be pleased to receive your kind words. The high ratings that you had kindly given us are also much appreciated. We look forward to welcoming you back to our Crystal Club on your next trip to Singapore.Warmest regards,Management Team at Grand Park City Hall
Michael L (AU)
Deluxe Room
Stayed in Feb 2025
Family
31 review
10/10
Outstanding
Posted on Mar 13, 2025
The hotel is located in the center of the city. Very convenient, heaps of shops and restaurants around and close to subway station too.
Response from Property: Dear Michael, Thank you for choosing to stay at the Grand Park City Hall which is centrally located and near to sightseeing attractions, shopping malls, eateries and public transportation. We are glad that you had an enjoyable stay and the full ratings that you had kindly given us are much appreciated. We look forward to welcoming you back and to be of service to you in the near future.Warmest regards,Management Team at Grand Park City Hall
Anonymous User
Deluxe Room
Stayed in Jan 2025
Couple
72 review
8.0/10
Very Good
Posted on Feb 23, 2025
Decent and spacious room but can see the wear and tear. Pool looks nice but a tad small. Lounge offerings quite average.
Response from Property: Dear Guest,Thank you for staying at Grand Park City Hall. We appreciate the time you had taken to provide us your review.We hope you had an enjoyable stay and look forward to welcoming you back in the near future.Warmest regards,Management Team at Grand Park City Hall
18DLKS
Premier Room
Stayed in Jan 2025
Couple
3 review
9.0/10
Great
Posted on Feb 16, 2025
Location is accessible with malls and bus/train stations nearby but customer service could be better
Response from Property: Dear Guest, thank you for staying with us at Grand Park City Hall. Please accept our sincere apologies for not meeting your expectations during your stay. We hope that overall, your stay was still pleasant and we look forward to welcoming you back in the near future. Warmest regards, Management Team at Grand Park City Hall
HWEE HAH
Deluxe Room
Stayed in Jan 2025
Family
11 review
10/10
Outstanding
Posted on Feb 15, 2025
Very good experience as the staff were really friendly and helpful. The lounge access benefit was not bad as our room was at the same level as the lounge. Very convenient especially for families.
Response from Property: Dear Guest, it was truly a pleasure having you as our guest. We appreciate the high rating that you had generously given us. We are glad that you had a fantastic experience at Grand Park City Hall and we look forward to welcoming you back on your next trip to Singapore. Warmest regards, Management Team at Grand Park City Hall
pixoria
Deluxe Room
Stayed in Jan 2025
Solo traveler
14 review
9.5/10
Amazing
Posted on Feb 3, 2025
Hotel has an excellent location, and the room is very clean and comfortable. Only complaint would be that the design of the shower area is flawed - the water overflows easily and floods into the entire main bathroom. Although the Crystal Club Lounge did not offer a huge variety of food, I liked that the desserts were quite unique, instead of just being the usual generic cakes/tarts. Service rendered by the staff was excellent - would like to commend Gladys in particular for always being so friendly, attentive and helpful.
Response from Property: Dear Guest, it was truly a pleasure having you as our guest. We appreciate the high rating that you had generously given us. We are glad that you had a fantastic experience at Grand Park City Hall and we look forward to welcoming you back on your next trip to Singapore. Warmest regards, Management Team at Grand Park City Hall
Dilshan Madusanka Gayan Silva
Deluxe Triple Room
Stayed in Feb 2025
Family
27 review
10/10
Outstanding
Posted on Apr 7, 2025
Location is convenient find bus / MRT , breakfast is good
Response from Property: Dear Mr Silva,Thank you for choosing to stay at the Grand Park City Hall. We are glad that you liked our central location which is near public transportation, sightseeing attractions and shopping centres. The perfect ratings that you had generously given us are much appreciated by our team members. We look forward to welcoming you back for another delightful on your next visit to Singapore.Warmest regards,Management Team at Grand Park City Hall