Somerset Bencoolen Singapore

Somerset Bencoolen Singapore Reviews

Somerset Bencoolen Singapore

51 Bencoolen St, 189630, SingaporeSee Hotel Details
Somerset Bencoolen Singapore
Somerset Bencoolen SingaporeSomerset Bencoolen SingaporeSomerset Bencoolen Singapore
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1 night

Guest Reviews

8.7/10
Very Good
71 review
Verified reviews
Location9.3
Amenities8.2
Service8.2
Cleanliness8.9
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All reviews(71)
Positive reviews(69)
Reviews with photos/video(18)
Awesome stay(24)
Clean and tidy(23)
Awesome rooms(23)
Easy to get around(23)
Convenient location(22)
Close to metro(17)
Friendly host(14)
Large rooms(11)
Negative reviews(2)
astryds
1 Bedroom Deluxe
Stayed in Jun 2025
Family
12 review
8.5/10
Very Good
Posted on Jul 12, 2025
The tub has little stains but it was clean, the location is great, I used the free cotton tips but they didn’t refill it, and normally other hotels do. Then I left my AirPods in my room when I check out and as soon as I notice (near my hotel) I went for them and I was locating them, I was sure it was in the room but they didn’t want to open the room or give me access, until the cleaning lady do the cleaning and if she find them. It was easier to use find my iPhone to find them, I do not know why decline if it’s better for the customer, my phone was sending me alerts and it appeared in one moment that they were out of the case. Hours later when I came back to my baggage they gave it to me (my AirPods).
Response from Property: Dear Astryds,--Thank you for staying with us at Somerset Bencoolen Singapore, and for taking the time to share your experience.--We are pleased to hear that you appreciated our central location and found the room clean, even though you noticed light stains on the bathtub. Your feedback about the cotton tips not being replenished is noted, and we apologise for the oversight. We will address this with our housekeeping team to ensure amenities are consistently restocked for our guests.--We are also truly sorry to hear about the inconvenience you experienced regarding the retrieval of your AirPods. We understand how stressful it can be to misplace a personal item, especially something valuable. –While we do have security procedures in place to protect both our guests and their belongings, we recognise that the situation could have been handled with greater flexibility and urgency.We are glad to know that your AirPods were eventually returned to you, and we appreciate your patience throughout the process.—Your feedback is very important to us, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable stay.--Warm regards,--The management of Somerset Bencoolen Singapore team
Pedja
2 Bedroom Deluxe
Stayed in May 2025
Family
4 review
9.5/10
Amazing
Posted on Jul 3, 2025
Great place . Good location and nice roof top pool . 17$ for laundry self service , where you have to do everything plus buy additional detergent and softener is insanely pricy even for Singapore .
Response from Property: Dear Pedja,--Thank you for taking the time to share your feedback following your stay at Somerset Bencoolen Singapore.--We are delighted to hear that you enjoyed our central location and the rooftop pool, both of which are popular features among our guests. It is wonderful to know they contributed positively to your overall experience.--We also appreciate your candid feedback regarding the self-service laundry facility. We understand your concerns about the pricing and the need to purchase detergent and softener separately.—Please be assured that your comments have been noted and will be shared with the relevant team for review. We are always looking for ways to enhance our guests' experience, and your input is invaluable in helping us do so.--Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the near future and provide you with an even more enjoyable experience.--Warm regards,--The management of Somerset Bencoolen Singapore
Guest User
2 Bedroom Deluxe
Stayed in Feb 2025
Family
6 review
9.0/10
Great
Posted on May 13, 2025
The location is convenient for traveling. Breakfast must be purchased separately. The cleanliness is excellent. No drinking water is provided.
Response from Property: Dear Valued Guest,Greetings! Thank you for sharing your kind feedback. We are delighted to hear that you found our location convenient for your travels and that you were pleased with the cleanliness of our serviced residence. Our team works hard to ensure that every guest enjoys a comfortable and pleasant stay, and it is wonderful to know that we met your expectations.We hope to have the pleasure of welcoming you back to Somerset Bencoolen Singapore in the future.We are at your service and we wish you well. Kind regards,The management of Somerset Bencoolen Singapore
feekfifofum
1 Bedroom Deluxe
Stayed in Mar 2024
Family
1 review
10/10
Outstanding
Posted on Apr 11, 2024
Great location and lovely apartment. We stayed here for 2 nights for a short family holiday. It's our family go-to getaway hotel. Check in was very easy, scan the QR code and fill in the form on your phone. We would certainly be returning here time and time again.
Response from Property: Dear feekfifofum,Greetings from all of us at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence for your recent family holiday in Singapore and for taking time to share this heartwarming review on your stay experience with us. –All of us are delighted your lovely family and you had a wonderful stay with us, and you found our central location with easy accessibility to many eateries. nearby malls and public transport options convenient and ideal for your holiday in our city-state. –--It brings us much joy to learn you will stay with us again and we shall do all possible to deserve your valued trust and support. ---All of us have truly enjoyed being of service to you and your lovely family. –We earnestly look forward to welcoming you and your family back. --We are at your service, and we wish all of you well. ---Thank you. ---Kind regards, --The management of Somerset Bencoolen
Guest User
1 Bedroom Deluxe
Stayed in Nov 2024
Family
1 review
7.0/10
Posted on Dec 30, 2024
Not bad.. worth of money ................................
Response from Property: Dear Valued Guest, --Greetings from Somerset Bencoolen Singapore! Thank you for taking time to review your experience staying at our strategically located serviced residence. We are thrilled to learn you had a pleasant stay with us and you found your stay to be of good value. –Thank you for giving us the great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back. We are at your service, and we wish well. ----Kind regards, --The management of Somerset Bencoolen
Poon Nelson
2 Bedroom Premier
Stayed in Jun 2025
Family
3 review
6.0/10
Posted on Jul 23, 2025
The facility is a bit old.
Response from Property: Dear Mr. Poon,--Thank you for sharing your feedback following your recent stay at Somerset Bencoolen Singapore.--We appreciate your honest comment regarding the condition of our facilities. While we strive to maintain a clean and comfortable environment for all our guests, we understand that certain aspects of the property may show signs of age.—Thank you once again for staying with us and for taking the time to share your thoughts. –We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable and refreshed stay.--Warm regards,--The management team of Somerset Bencoolen Singapore
Michelle Bauyon
1 Bedroom Deluxe
Stayed in Dec 2023
Business traveler
23 review
9.5/10
Amazing
Posted on Jan 20, 2024
The location is superb just in frint of the MRT a lot of shopping centers and food has a lot of available like thai, Indonesian and other asian foods
Response from Property: Dear Visco,Greetings from your friendly team at Somerset Bencoolen! Thank you for taking time to review your stay experience at our serviced residence. All of us are delighted you had an enjoyable and comfortable stay with us. --We are glad you liked our residence’s location. We are indeed fortunate to be so strategically located because our guests have easy accessibility to a plethora of eateries, nearby shopping malls and various public transport options which makes it convenient to explore our city-state. –With your experience staying at our serviced residence, all of us truly hope you will now make Somerset Bencoolen your choice accommodation whenever your travels bring you back to our friendly shore. --It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back. We are at your service, and we wish you well. –Kind regards,The management of Somerset Bencoolen
Antoinette Patane
2 Bedroom Deluxe
Stayed in May 2024
Family
1 review
8.0/10
Very Good
Posted on Jun 23, 2024
Good size room… room was a little tired… some paint flaking and marks on carpets and walls. It was comfortable and got used to it but did not initially that happy. Rooftop pool was good and located opposite to the MRT (station) which was convenient.
Response from Property: Dear Antoinette Patane, --Thank you for your feedback. ---We are glad you enjoyed the good-sized apartment, rooftop pool, and our serviced residence's convenient location. ---We apologize for the issues you encountered with the apartment's condition and will address them promptly to improve our guests' experience. --We hope to welcome you back for a more satisfying stay in the future. --Best regards, --The management of Somerset Bencoolen
Korean Tiger Mom
2 Bedroom Premier
Stayed in Jan 2024
Business traveler
6 review
9.5/10
Amazing
Posted on May 1, 2024
Location was good and staffs were kind. The only issue I encountered was the bath tub that got blocked from day 1. I and my son could not take a bath at all, and when we reported the case, nobody came to fix it until the day we left (2 nights).
Response from Property: Dear Korean Tiger Mom, --Greetings from your friendly team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore and for taking time to share this heartwarming review on your stay experience with us. –All of us are delighted you and your lovely family had a wonderful stay with us, and you enjoyed the friendly and efficient service from our team. --We are indeed thrilled to learn you found our residence’s location with easy accessibility to many eateries, amenities and public transport options convenient and ideal for your holiday in our city-state. –Thank you for giving us the great privilege and pleasure to have been of service to you and your lovely family during your recent visit to Singapore, and we truly hope our serviced residence will remain as your choice accommodation whenever you and your family are back in Singapore. --All of us earnestly look forward to welcoming you back and being of service to you and your lovely family again. We are at your service, and we wish all of you well. –Kind regards, ---The management of Somerset Bencoolen
Bea Krisnasari
1 Bedroom Deluxe
Stayed in May 2023
Family
1 review
9.0/10
Great
Posted on Jul 2, 2023
Very good apartment with very strategic location..MRT station just acroos the street, the apartment very spacious and clean...really love this apartment 👍
Response from Property: Dear Bea Krisnasari,Greetings! Thank you for choosing Somerset Bencoolen for your recent holiday in Singapore and for reviewing your recent stay at our serviced residence. We are delighted your lovely family and you had a great stay with us, and you like the ambiance and layout of the 9th level one-bedroom Deluxe apartment assigned for your stay. All of us are thrilled to learn you found our central location with easy accessibility to many eateries, nearby malls and having Bencoolen MRT station directly across our property convenient and ideal for exploring our city-state. With your stay experience at our serviced residence, we sincerely hope Somerset Bencoolen will now be your choice lodging whenever you and your lovely family are back in Singapore, and you will also recommend us to your family and friends. It has been our great pleasure being of service to your lovely family and you, and all of us earnestly look forward to welcoming you back.. We are at your service, and we wish all of you well. Thank you for your valued support. ------Kind regards, The management of Somerset Bencoolen
Guest User
1 Bedroom Deluxe
Stayed in Mar 2023
Couple
3 review
10/10
Outstanding
Posted on May 25, 2023
Good location and very great size and clean unit.
Response from Property: Dear Valued Guest,Greetings from your team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence and for taking time to rate your recent experience staying with us. All of us are delighted you had a wholly enjoyable and comfortable stay with us and you found our central location with proximity to many eateries, nearby malls and public transport options convenient.----- We sincerely hope you will now make our residence your choice serviced residence in Singapore. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service, and we wish you well. Thank you for your valued support. ----Kind regards,The management of Somerset Bencoolen
Maksim
1 Bedroom Deluxe
Stayed in May 2023
Business traveler
4 review
9.5/10
Amazing
Posted on Jul 2, 2023
The service in general was very reasonable. Perfect cleaning without interfering with my working day. Compared to rooms booked by my colleagues in nearby hotels, I had a very good price/value deal. My apartments were spacious and felt like small home on the other side of the planet.
Response from Property: Dear Maksim,Greetings. Thank you for taking time to review your stay at our centrally located serviced residence and for letting us know you found your stay with us to be of good value. We are delighted you had an enjoyable and comfortable stay with us, and you like the ambiance and spaciousness of our apartments. -----With your experience staying at our serviced residence, we sincerely hope you will now Somerset Bencoolen your choice lodging when your travels bring you back to Singapore, and you will recommend us to your family and friends. ----- Thank you for giving us the great pleasure of hosting you at our serviced residence and we earnestly look forward to welcoming you back. We are at your service, and we wish you well.--Kind regards,The management of Somerset Bencoolen
Ralph Waldy Jovero
1 Bedroom Deluxe
Stayed in Feb 2023
Family
7 review
9.5/10
Amazing
Posted on Mar 17, 2023
Good location. Good room size
Response from Property: Dear Ralph Waldy Jovero,Greetings! Thank you for choosing our serviced residence and for taking time to review your stay at our serviced residence. We are delighted you had an enjoyable and comfortable stay with us, and you found our central location with easy accessibility to many eateries, nearby shopping malls and various public transport options convenient.-----All of us have truly enjoyed being of service to you and we earnestly hope to welcome you back. We are at your service, and we wish you well. -----Kind regards,The management of Somerset Bencoolen
Guest User
1 Bedroom Deluxe
Stayed in Mar 2023
Family
1 review
9.0/10
Great
Posted on Apr 28, 2023
It is located at the strategic location with MRT station just at the opposite block. The place is also easily find by Grab & taxi too. There are lots of dining places around with Bugis and Albert street just a walking distance.
Response from Property: Dear Valued Guest,Greetings from Somerset Bencoolen. Thank you for reviewing your stay experience at this centrally located serviced residence. We are heartened to learn you had an enjoyable and comfortable stay and you found our strategic location with proximity to many eateries, shopping malls and public transport options convenient. ------It has truly been our great pleasure and privilege to have been of service to you and all of us look forward to welcoming you back. We are at your service, and we wish you well. Thank you. ---Kind regards,The management of Somerset Bencoolen
farah fleury
1 Bedroom Deluxe
Stayed in Feb 2023
Family
23 review
7.0/10
Posted on Mar 27, 2023
A little hiccup with the early check in fees, otherwise location perfect, near eateries and train stn. Bugis and other exciting place is about 8-10mins walk.
Response from Property: Dear Anner Jasmine,Greetings. Thank you for choosing our centrally located serviced residence and for sharing your valuable feedback on your experience with us. We are truly sorry for the disappointment caused to your family and you by the miscommunication about the early check-in charge when you called our Guest Service team. Despite this distraction in your stay, we are heartened to learn your lovely family and you had a pleasant 7 nights stay with us and you like our residence’s central location with proximity to many eateries, shopping malls and public transport options. ----All of us sincerely hope the distraction in your stay will not deter you and your family from returning to stay with us again if your travels bring you back to our city-state. ----Thank you for giving us the pleasure and privilege to have been of service to your family and you. We earnestly look forward to welcoming you back. We are at your service, and we wish all of you well. ----Kind regards,The management of Somerset Bencoolen.