Hotel Valaisia, Crans Montana, a Faern Collection Resort Reviews
Hotel Valaisia, Crans Montana, a Faern Collection Resort
Rte de Vermala 10/12, Sierre, Canton of Valais, 3963, SwitzerlandView Hotel Details
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Hotel Valaisia, Crans Montana, a Faern Collection Resort Guest Reviews
4.3/5
Very Good
61 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(61)
Positive reviews(45)
Reviews with photos/video(9)
KRyan
Comfy Double Room
Stayed in Feb 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jun 9, 2024
Great location and hotel!
Guest User
Comfy Double Room
Stayed in Jun 2023
Couples
1 review
4.2/5
Very Good
Posted on Jul 2, 2023
Pleasant and clean room. Attractive and comfortable outdoor swimming pool. Nice game room. Tasty restaurant for both dinner and breakfast. Definitely to come back
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Guest User
Comfy Double Room
Stayed in Jul 2024
Couples
4 review
5.0/5
Outstanding
Posted on Sep 7, 2024
環境服務都很滿意
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Guest User
Comfy Double Room With Balcony
Stayed in Jun 2024
Family
11 review
5.0/5
Outstanding
Posted on Jul 22, 2024
乾淨又衞生
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Frank V
Stayed in Aug 2024
Solo travelers
5.0/5
Outstanding
Posted on Sep 15, 2024
Great stay. All the staff made you feel special guest. Got upgrade to supernice room with snow mountains view. The breakfast and dinner were perfect. Great kitchen staff also, thanks for the raclette evening and delicious cheese varieties. Nothing was to much asked. Very rare these days to find this high level service hotel . I will recommend it to my friends and will definitely come back. Gr Frank V
6/9
Response from Property: Dear Guest, Thank you for your fantastic review! We are truly delighted that you had such a great stay with us at Faern Crans Montana. It’s wonderful to hear that our team made you feel like a special guest and that you enjoyed the upgraded room with a beautiful view of the snow-capped mountains. I’m thrilled to know you loved the breakfast, dinner, and especially the raclette evening—our kitchen staff will be very happy to hear your kind words. Providing exceptional service is our goal, and we’re glad to know we met your expectations. We can’t wait to welcome you back and thank you for recommending us to your friends!
Colin W
Stayed in Aug 2024
Couples
4.0/5
Very Good
Posted on Sep 9, 2024
Location next to Arnouva cable car was great, with Escalator down to Montana centre for bars, restaurants and free buses to Crans, etc. Room and bathroom weren't big, but adequate and spotlessly clean. All staff were great. Food was great.
Response from Property: Dear Sir, Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at Faern Crans-Montana and appreciated the convenient location next to the Arnouva cable car, as well as the cleanliness of your room. It's wonderful to know that our staff and food left a positive impression on your experience. I hope you enjoyed the Omega Open. We hope to welcome you back soon for another fantastic stay!
Nathalie S
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Aug 19, 2024
We stayed at the hotel for the weekend, but we would definitely like to come back during ski season. The location is excellent—close to the city center, yet not directly in it—with escalators right next to the hotel leading into town. The interiors are beautiful, with tastefully selected furniture. The hotel is pet-friendly, which is very important to us as we always bring our furry family member along. The breakfasts were delicious, and the staff was extremely helpful. Thank you!
6/7
Response from Property: Dear Nathalie, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay, particularly our convenient location, beautifully designed interiors, and pet-friendly atmosphere. It's great to know that our breakfasts and staff service met your expectations as well. We look forward to welcoming you and your furry family member back soon! Best regards,
C9807JYdanielac
Stayed in Jul 2024
Business travelers
5.0/5
Outstanding
Posted on Aug 12, 2024
Nice rooms, very nice decorated, excellent welcome, great views of the mountains from the hotel, excellent welcome, very tasty dinner amd great breakfast. I invite you to book this hotel and to discover all the great things for an unforgettable stay in the mountains. Thank you very much for the great memories
Response from Property: Dear Estimated guest, Thank you so much for your heartfelt review! We are delighted to hear that you had such an amazing stay with us in the mountains. It’s wonderful to know that you enjoyed our rooms, the views, and our dining experiences. Your kind words about our team’s warm welcome truly mean a lot to us. We sincerely appreciate your recommendation. We look forward to welcoming you back for another unforgettable experience. Warm regards,
Guest User
Stayed in Jun 2024
Solo travelers
5.0/5
Outstanding
Posted on Jul 28, 2024
Lovely hotel in good location and adequate facilities. Spacious room with good amenities and wonderful view from the balcony. Breakfast was quite good. Staff very helpful and friendly. My daughter was staying nearby and loved the hotel, she may book it next year
Response from Property: Dear Guest, Thank you for your delightful review! We’re thrilled you enjoyed your 6-night stay with us, from the spacious room and stunning balcony view to the hearty breakfast and our friendly staff. It’s wonderful to hear that your daughter also loved the hotel and is considering booking with us next year. We look forward to welcoming you both back! Warm regards,
Guest User
Stayed in Dec 2024
Other
4.0/5
Very Good
Posted on Jan 7, 2025
A few problems happened at the same time during our stay at this hotel, (tv not working, no running hot water in late afternoon when all guests wanted to take a shower, some rooms not cleaned due to a shortage of staff because of unfortunate health issues) but the hotel manager was very apologetic and kindly offered our entire group a discount. Excellent breakfast. Very good spa area. The hotel is situated right next to the lifts. Easy access downtown through escalator.
Guest User
Stayed in Dec 2024
Couples
5.0/5
Outstanding
Posted on Jan 7, 2025
This hotel is an amazing find! A rare gem soon to be discovered. A short walk to the ski lift, comfortable rooms with bath robe and slippers, a full spa with jacuzzi jets in the pool, steam and sauna. The breakfast buffet was very good. The staff of this hotel was genuine, professional and happy to assist your needs. Truly amazing experience.
Guest User
Stayed in Dec 2024
Family
5.0/5
Outstanding
Posted on Jan 3, 2025
It is a friendly hotel, comfortable rooms, helpful staff - particularly bar and restaurant staff - and it is convenient to the ski lifts. Plenty of facilities too : gym, table tennis, pool, table football and a swimming pool for when we weren’t skiing.
Zeller M
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Sep 14, 2024
Exceptionally friendly staff and great Service. Good food and very clean rooms. Great view! The location is close to the center. Very quiet. The beds are absolutely comfortable. We really enjoyed our stay and would book this hotel again at any time.
Response from Property: Dear Guest, Thank you so much for your wonderful review! We are thrilled to hear that you had such an enjoyable weekend and that our exceptionally friendly staff, great service, and clean rooms contributed to your positive experience. It's great to know you appreciated the food, the view, and the comfort of the beds, as well as the quiet and convenient location. We would be delighted to welcome you back anytime and look forward to your next stay with us.
144wesalh
Stayed in Jul 2024
Solo travelers
5.0/5
Outstanding
Posted on Aug 21, 2024
The location of the hotel is very good few stops from hiking locations and from the city The hotel staff are very friendly and helpful. The room view is magnificent to the mountains. The room is clean. The hotel is good for family and couples as well as solo Thank you
Response from Property: Dear Wesal, Thank you for your kind feedback! We're thrilled to hear that you enjoyed the convenient location, friendly staff, and breathtaking mountain views from your room. It's great to know that you found our hotel to be a perfect fit for families, couples, and solo travelers alike. We look forward to welcoming you back for another wonderful stay.
Pearlchem C
Stayed in Jun 2024
Solo travelers
5.0/5
Outstanding
Posted on Jul 12, 2024
The hotel locate in a very nice quiet area…few minutes walking distance to city center and Casino! The hotel stuff is very nice and helpful. The room is very clean and organized. The breakfast come with many option. Certainly I will choose stay again if I am in the area