Haili New Century Grand Hotel

Haili New Century Grand Hotel Reviews

Haili New Century Grand Hotel

No. 349 North Xinqiao Road, Haiyan, Zhejiang, 314300, ChinaView Hotel Details
Haili New Century Grand Hotel
Haili New Century Grand HotelHaili New Century Grand HotelHaili New Century Grand Hotel
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Haili New Century Grand Hotel Guest Reviews

4.7/5
Outstanding
1522 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(1522)
Positive reviews(1494)
Reviews with photos/video(307)
Delicious breakfast(205)
Friendly front desk staff(190)
Delicious buffet(72)
Great swimming pool(43)
Has play area for children(33)
Has French windows(30)
Good views(30)
Negative reviews(28)
dali.g
Kaiyuan Mingdu Double Bed Room
Stayed in Nov 2023
Solo travelers
18 review
5.0/5
Outstanding
Posted on Dec 4, 2023
Great hotel, staff is very nice! Room is big and clean. Good location, easy to reach. I will come again 😊
Response from Property: Hello, distinguished guests! Thank you for staying at Haiyan Haili Kaiyuan Mingdu Hotel! We are honored to know that you have had a pleasant stay. Look forward to your next visit! We will provide you with better service!
SIRINUN
Kaiyuan Mingdu Twin Room
Stayed in Jun 2023
Business travelers
9 review
3.7/5
Posted on Aug 5, 2023
It's good for stay. But far away from resturant. Nice reception. Very kindly with the guest.
Response from Property: Dear guests, Thank you for choosing Haili New Century Grand Hotel.In our hotel, we have three restaurants, the buffet on the first floor, the Chinese restaurant on the second floor and the hotpot restaurant on the 29th floor. If you need it, you can contact us at any time. At the same time, thank you very much for your recognition of the front desk service. We are happy to help you. Finally, we look forward to your stay again and wish you a happy life.
Helmut Struck
Deluxe Double Room
Stayed in Jan 2023
Business travelers
34 review
3.5/5
Posted on Feb 24, 2023
Nice Hotel with spacious room and good location. Very kind staff at check in and very helpfull. Only dinner is a problem. Only one sea food restaurant availabe which is not good and the main restaurant is simply closed
Response from Property: Dear Sir, welcome to Hai Yan New Century Hotel . We do apologize for the inconvenience caused to you by the restaurant of the hotel. Actually. The Chinese restaurant on the second floor of the hotel is open every day, opening time is from 11am to 13:30, and opening time is from 5pm to 20:30. The buffet restaurant on the first floor is temporarily open on Friday. Saturday and Sunday, and the dining time is from 5 PM to 8:30 PM. If you need anything, please contact the assistant manager on duty to solve your problem. Eva sincerely wishes your next visit!
Guest User
Kaiyuan Mingdu Twin Room
Stayed in Nov 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 11, 2024
Everything was good - satisfied.
Response from Property: Dear guests, thank you very much for staying at Haiyan Haili Kaiyuan Mingdu Hotel. Thank you for your support and affirmation. We look forward to your coming again. I wish you a happy life!
Kelisipan
Kaiyuan Mingdu Twin Room
Stayed in Apr 2024
Family
8 review
5.0/5
Outstanding
Posted on May 7, 2024
I didn't have time to take pictures of the room, but the overall feeling was good. The hotel's receptionists and housekeepers were all very welcoming and smiling, which made people feel very comfortable.
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Response from Property: Dear guests, Hello! Providing state guest-like courtesy to every guest has always been our unremitting pursuit and goal. We are very happy to see that you have a satisfactory stay experience. Your satisfaction is our best reward. Thank you for your sincere review. Haiyan Haili New Century Grand Hotel is looking forward to your visit again.
Guest User
Kaiyuan Mingdu Double Bed Room
Stayed in Apr 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on May 4, 2024
Hygiene: Clean and tidy Environment: Not far from various attractions, convenient for travel. Service: Responsive, the girl at the front desk is very enthusiastic. Had dinner in the Chinese restaurant, the taste was also good. Facilities: Can be more intelligent
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for choosing and staying at Haiyan Haili New Century Grand Hotel. We are deeply moved to see your comments at this moment. Thank you for your patient comments. We are willing to provide warm and thoughtful services to every guest and do our best to meet your accommodation needs. Your satisfaction is our greatest pursuit. Meeting is fate. We cherish the fate of meeting you. We are honored to have you have a satisfactory stay experience. We also hope that we can always be by your side in your future journey and look forward to your visit again!
Xiaoxiaowanwan
Kaiyuan Mingdu Twin Room
Stayed in Apr 2024
Family
28 review
4.7/5
Amazing
Posted on May 3, 2024
Although the hotel is not in the city center, the hotel environment is good, the room is large, the breakfast is quite rich, although there are many people, but at least you can find a seat, the hotel's Chinese restaurant is also OK
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Response from Property: Dear guests, thank you for choosing and staying at Haiyan Haili New Century Grand Hotel during the May Day holiday and sharing your experience with us. Haiyan is not a big city. It is a thousand-year-old county and a coastal town. The hotel is only about 10 minutes' drive from the county seat, which is very convenient. At the same time, although the hotel is a luxury business hotel, it has also created many artificial landscapes from the initial construction to the present, such as beaches, fountains, rockery, waterfalls, outdoor lawns and other landscapes, all of which provide guests with a sense of leisure and vacation. Finally, thank you for your recognition of our meals and rooms. Your satisfaction is the greatest recognition of our work. We also look forward to meeting you in the near future!
2008189913
Kaiyuan Mingdu Twin Room
Stayed in Apr 2024
Family
6 review
5.0/5
Outstanding
Posted on May 3, 2024
The room is very big, the price for May Day travel is very affordable, the hotel facilities are very complete, there are food and entertainment, very good
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay at Haiyan Haili New Century Grand Hotel! We are very honored to know that you have a pleasant stay. We look forward to your visit to our hotel again, and we will provide you with better service.
Anonymous User
Kaiyuan Mingdu Twin Room
Stayed in Mar 2024
Family
6 review
3.2/5
Posted on Apr 5, 2024
Bad reviews for 4/5. The lady in black uniform at the breakfast ticket check post at 9:30 in the morning was really disgusting. I'm not sure if it was her personal behavior or the hotel trained her like this. I have already complained. - Breakfast, except for the very unpleasant and incredible experience. There may be a lot of people on holidays, and most of the dishes are empty after 9:30. - Checkin The front desk attitude is very good - The room is also satisfactory overall. It's just that the water temperature for showering at night is not ideal and is cold. The water temperature is obviously more suitable the next morning. In addition, there is no spare small portion of toiletries, which is a bit embarrassing for families to wash. - Swimming pool, there are more families with children. The staff are more enthusiastic and inflate lifebuoys. The water temperature and room temperature are still a bit low. The experience of breakfast made me have a bad impression of this hotel. It's my first time to Haiyan. It's a better hotel in the comments. I haven't tried other hotels and can't generalize.
Original TextTranslated by Google
Response from Property: "The eternal flow of water, the fragrance of the heart is lightly stained with Qinghua." Dear guests, thank you for staying at Haiyan Haili New Century Grand Hotel and writing down your stay experience! The hotel hereby expresses its sincere apologies for the unpleasantness you encountered during your stay in the hotel! The hotel has traced the problem and understood the situation for the relevant issues you reported~ It has been reported to the relevant departments for implementation and processing. Thank you for your recognition of our front desk service and room! In view of the slight fluctuation of water temperature caused by the peak water use period, we have done a good job of reviewing and paying attention in the future. If there is a chance, we look forward to your coming back to experience~ I believe it will give you a satisfactory stay experience!
Guest User
Kaiyuan Mingdu Double Bed Room
Stayed in Feb 2024
Business travelers
36 review
3.0/5
Posted on Mar 9, 2024
The room was big, the building was nice, and all the facilities were there. However the service was weird, the gym didn't open until 9am.
Original TextTranslated by Google
Response from Property: Dear guests, Hello! Thank you for staying at Haiyan Haili New Century Grand Hotel! Thank you very much for your satisfactory stay experience with the hotel's building and rooms. The hotel's gym is an outsourced venue. The time is from 9 am to 9 pm according to the gym's regulations. During this time, there will also be professional coaches in the venue to protect your safety. At the same time, we will continue to work hard to provide you with better services and look forward to meeting you again!
Guest User
Kaiyuan Mingdu Twin Room
Stayed in Jan 2024
Family
2 review
4.7/5
Amazing
Posted on Feb 18, 2024
At the end of the Spring Festival holiday, I brought my family to Jiaxing for a trip. I chose Haili. The experience when I checked in was good. The front desk staff were nice and the processing was fast. The room was 50 square meters. This price can be said to be very cost-effective. Haili's location is relatively remote in the whole Jiaxing. There are Qiyuan and Guanhaiyuan nearby. If you go there from Shanghai, you can take the children to Dongxing Dairy Farm to feed the cows. You should be able to milk there in the afternoon. We arrived in the morning and did not participate. The buffet dinner is neither good nor bad. I will give you a price-performance ratio. The category is not particularly rich. You can try the small hot pot with children and the elderly. Although there are not many types, it is also okay to eat hot pot. The variety of desserts is relatively rich, and the brands of drinks are really average. When we were leaving, the child may have accidentally knocked over a glass water cup and it broke without us noticing. The hotel called me and said that they would compensate me 20 yuan, which is not expensive, but it is indeed surprising for a five-star hotel. This hotel clearly told me that they would deduct the fee, and because it was the Spring Festival, there was no need to communicate back and forth. The staff said that it would be deducted from the Ctrip deposit, so I agreed and hung up the phone. Not long after, I received a second call from someone who should be a Ctrip staff member, telling me that the money had been negotiated and I didn’t have to pay, and the matter came to an end.
Original TextTranslated by Google
6/11
Response from Property: Dear guest, thank you very much for your stay and detailed comments. Thank you for your recognition of the hotel. Regarding the compensation for the glass water cup, the front desk colleague contacted you by phone and learned that it might be accidentally knocked over by a child. He promptly reported it to the lobby manager on duty. The lobby manager believed that it was unintentional and reduced it. Meeting is fate. We cherish this fate of meeting you and hope that we can always be by your side in your future journey. We look forward to your visit again!
tgl118
Kaiyuan Mingdu Twin Room
Stayed in Jan 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Feb 16, 2024
I went to Haiyan with 10 friends for a leisure trip. We chose the New Century Grand Hotel as our first choice. The hotel is upscale and the rooms are large and clean. I especially want to praise the handsome guy at the front desk (on the afternoon shift on February 15th). He was very careful to help us arrange the rooms on the same level in advance. When he learned that we had booked a package of accommodation + double buffet, he was very kind to help us book a table for 10 people. It felt great! Come again next time!
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6/10
Response from Property: Dear guest: Hello! We met you by chance, and you chose us by chance. There are too many choices in life, and each of your choices is a kind of fate. Thank you for letting us meet you. Your thoughtfulness and care will surely bring you warmth for a lifetime. Haili New Century Hotel looks forward to meeting you again!
Tuyoujin,guanwuyin
Kaiyuan Mingdu Twin Room
Stayed in Jan 2024
Family
29 review
5.0/5
Outstanding
Posted on Feb 16, 2024
Kaiyuan is a brand I often choose when I travel or go on business trips in China. The price/performance ratio is good. This Kaiyuan is located in a relatively suburban area, but Haiyan is not big, and it is relatively quiet if you don't live in the city. The buffet breakfast and dinner are very convenient.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We met you by chance, and you chose us by chance. There are too many choices in life, and each of your choices is a kind of fate. Thank you for letting us meet you. Your thoughtfulness and care will surely bring you warmth for a lifetime. Haili New Century Hotel looks forward to meeting you again!
Guest User
Kaiyuan Mingdu Double Bed Room
Stayed in Jan 2024
Other
19 review
4.2/5
Very Good
Posted on Feb 16, 2024
The service was great and it was quiet, so I stayed another night. We responded quickly to requests. The breakfast was varied and the restaurant was large. It would be better if the carpet was cleaner. The gym is open to the public and is still worse than the Jiaxing Marriott. When I was running, a woman from outside, probably a member, talked loudly with another old lady (staff), ignoring the others and making a lot of noise.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Haiyan Haili New Century Grand Hotel and thank you for your comments on the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will distribute them to relevant departments to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize to you. Looking forward to seeing you again
Guest User
Deluxe Double Room
Stayed in Jan 2024
Couples
6 review
2.0/5
Posted on Feb 15, 2024
1. It was said that we had to wait for a long time to check in because the room was not cleaned up, which is understandable. 2. The room was extremely hot as soon as we entered the room, and the air conditioning was very poor. The whole room was stuffy. 3. For some reason, there was a towel hanging on the light in the bathroom, and it was not clean. 4. When we opened the quilt in the room, there were concave marks similar to those of just getting up. We suspected that the bed sheets and quilt covers in the room had not been changed. Fortunately, we brought our own. 5. The room was stuffy and hot all night, and we opened the window but it was still stuffy. We survived a night relying on the electric fan sent by the housekeeping department, and the experience was very poor. 6. Because the slippers in the room were wet, we had to ask the housekeeping department to send a pair of slippers. It turned out that the slippers seemed to be unsterilized, with hair and many threads on them. 7. The hotel bathtub may have some bumps and bumps because of its age. In general, this is the worst star hotel I have ever stayed in! ! ! !
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for sharing your stay experience in your busy schedule. I am deeply sorry for reading your feedback word by word. I would like to express my sincere apologies. I regret that I failed to bring you a comfortable stay experience. In response to your questions, the hotel has immediately fed back to the housekeeping department to trace the causes, review the problems and organize training. Regarding the guest bedding and disposable consumables, the hotel assures you that each guest will be replaced and each item will be disinfected, so please rest assured. In terms of the stuffiness in the room, due to the good weather outside during the Spring Festival, the temperature of the sunny room was higher. To avoid similar situations from happening again, the hotel will do a good job of ventilation and heat dissipation in advance in the later stage. In response to the aging of individual facilities and equipment, the hotel has planned and implemented the renovation work year by year. Finally, thank you again for your feedback, live a happy life, and everything goes well!