Premier Place Surabaya Airport

Premier Place Surabaya Airport Reviews

Premier Place Surabaya Airport

Jl. Raya Bandara Juanda No.73, Semawalang, Semambung, Kec. Gedangan, Kabupaten, Semambung, Gedangan, Sidoarjo Regency, East Java, 61254, IndonesiaView Hotel Details
Premier Place Surabaya Airport
Premier Place Surabaya AirportPremier Place Surabaya AirportPremier Place Surabaya Airport
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Premier Place Surabaya Airport Guest Reviews

4.4/5
Very Good
210 review
Verified reviews
Location4.5
Amenities4.3
Service4.5
Cleanliness4.4
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All reviews(210)
Positive reviews(202)
Reviews with photos/video(41)
Friendly owner(65)
Offers pick-up/drop-offs(61)
Close to airport(44)
Easy to get around(37)
Convenient location(37)
Delicious breakfast(17)
Great swimming pool(7)
Average sound insulation(6)
Negative reviews(8)
LeeCherlyn
Classic Twin, Smoking
Stayed in Nov 2024
Business travelers
12 review
3.5/5
Posted on Dec 16, 2024
A nice christmas tree decoration in the lobby while we arrived. But check in processing were slow as only one staff on duty during that time, rooms could use an update but the hotel was still clean and comfortable. The hotel breakfast was good and we enjoyed it.
Khaiyow
Classic Queen Room
Stayed in Jun 2024
Business travelers
89 review
4.0/5
Very Good
Posted on Aug 2, 2024
Location near to airport T2, hotel got provide pickup and drop off airport ever hours per trip.
Response from Property: Dear Khaiyow, Warmest greetings from Premier Place Hotels. With so many great places to choose from, it’s an honor that you decided to give us a try. We value your time and always strive to provide fast and efficient service for our guest. We wish you many more years of happiness and look forward to seeing you again soon. Warm regards, Fanya DeaGuest Relation Officer
Maria
Classic Twin, Smoking
Stayed in Dec 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Jan 8, 2025
Suka nginep disini, cuma bagian f.o yg cowok kurang ramah. Sama gaada water dispenser di lorong.
Anonymous User
Premier Large Twin Room
Stayed in Mar 2024
Couples
1 review
2.5/5
Posted on Apr 26, 2024
1. The hotel restaurant is terrible, we need keep waving hands to get rid of the flies. The service was bad too, we ordered chicken meal which depicted in the menu as juicy chicken leg part but actually served as chicken chest which is too dry to chew, the servant refused to replace for us. 2. The SPA service involve sexual harassment behaviours. No onetime underwear provided and the masseuse suggested sexual touches.
Response from Property: Dear Anonymous User, Warmest greetings from Premier Place Hotels. Thank you very much for taking the time to review our property. We do apologize about the case during your stay with us, We have shared your feedback with our team in order to improve in these areas and we promise that we will give an serious warning to our team and this case will not happen again. We will work hard to improve internally for all your input and it will be our management concern. We hope you give us another chance soon, so we can share an even more positive experience. Warm regards, Fanya DeaGuest Relation Officer
Ingrid Reisinger
Classic Twin Room
Stayed in Jan 2024
Couples
45 review
4.7/5
Amazing
Posted on Feb 11, 2024
Very recommended for a short stay as it is about 7min from the airport. The only amenity missing would be a Gym.
Response from Property: Dear Ingrid Reisinger, Warmest greetings from Premeir Place Hotels. Thank you for taking your valuable time to review our property. We glad that you overall impressed about our facilities and service. We will work hard for all your input. Thank you for sharing your experience because this will make us better and better in the future.. Looking forward to welcoming you back here.Warm regards, Fanya DeaGuest Relation Officer
Ayu Li
Classic Queen Room
Stayed in Jul 2024
Couples
12 review
5.0/5
Outstanding
Posted on Aug 3, 2024
Nice room, love the restaurant that open 24h, location is good, only 10mins with free shuttle every hour
Response from Property: Dear Ayu Li, Warmest greetings from Premier Place Hotels. Thank you for taking a moment to share your experience. We glad to know that you overall impressed about our facilities and service. We take pride in providing a clean and comfortable space for all of our guest. We hope you'll visit again soon. Warm regards, Fanya DeaGuest Relation Officer
Toto
Classic Twin, Smoking
Stayed in Oct 2024
Business travelers
9 review
3.2/5
Posted on Nov 27, 2024
hotel location is good but room amenities must be improved
Rizaldy Putra
Premier Large Queen Room
Stayed in Sep 2024
Business travelers
41 review
5.0/5
Outstanding
Posted on Oct 10, 2024
Good location and hotel. Mall is nearby and easy to access by walking.
ozt
Classic Queen, Smoking Room
Stayed in Jun 2024
Couples
11 review
5.0/5
Outstanding
Posted on Jul 14, 2024
Wonderful place to stay in.Staff is very respectful and hardworking.Thanks for everything.
Response from Property: Dear Ozt, Warmest greetings from Premier Place Hotels. Thank you for taking a moment to share your experience. We glad to know that you overall impressed about our facilities and service. it feels good and satisfied our team's hard work paid off. Not only as close to the airport, but we also want our services to keep us close to you.Warm regards, Fanya DeaGuest Relation Officer
Abbby
Classic Twin, Smoking
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 13, 2024
The hotel room is clean even is a smoking room. The staff is friendly and helpful and the location is very near to the airport.
Response from Property: Dear Abbby, Warmest greetings from Premier Place Hotels. We very much appreciate your comments regarding your stay. We glad to know that you overall impressed about our facilities and service. Our team is so glad to hear that you enjoyed your stay a Premier Place Hotels. We wish you many more years of happiness and look forward to seeing you again soon. Warm regards, Fanya DeaGuest Relation Officer
Guest User
Classic Queen, Smoking Room
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on May 13, 2024
Perfect stay for someone who has flight or need layover, clean and neat room, staffs are helpful.
Response from Property: Dear Guest User, Warmest greetings from Premier Place Hotels. We very much appreciate your comments regarding your stay and we glad to know that you overall impressed about our facilities and service. Our team is so glad to hear that you enjoyed your stay at Premier Place Hotels. We look forward to hearing from you again soon.Warm regards, Fanya DeaGuest Relation Officer
Simon CKW
Classic Queen Room
Stayed in Sep 2023
Business travelers
54 review
4.7/5
Amazing
Posted on Oct 15, 2023
Very clean hotel room and near to airport. Provide shuttle bus transfer from hotel to airport free, very good hotel.
Response from Property: Dear Khai Wah,Warmest greetings from Premier Place Hotels. Thank you very much for taking the time to review our property. It’s always a pleasure to received feedback from you. if we get more detailed information from you, it will really help us for our development to be better in the future. Looking forward to welcoming you back here.Warm regards,Fanya DeaGuest Relation Officer
Guest User
Premier Large Quads Room
Stayed in Mar 2024
Family
4 review
5.0/5
Outstanding
Posted on Apr 12, 2024
Good services from all hotel staff. They are really friendly. The free shuttle to the airport made life easier when you travel with family. I will definitely stay there again on my transit in surabaya.
Response from Property: Dear Guest User, Warmest greetings from Premier Place Hotels. Thank you for taking your valuable time to review. We glad that you overall impressed about our facilities and service. We value your time and always strive to provide fast and efficient service. We wish you many more years of happiness and look forward to seeing you again soon. Warm regards, Fanya Dea Guest Relation Officer
Nasrullah Jaafar
Premier Large Queen Room
Stayed in Sep 2023
Family
11 review
4.2/5
Very Good
Posted on Oct 10, 2023
Very nice hotel. Close to Juanda International Airport Terminal 2 (8minutes only). Got free shuttle service to the airport every 1 hour. For the king bed, got hidden single bed underneath. The sofa also is big enough for an adult to sleep. Really recommended.
Response from Property: Dear Nasrullah Jaafar,Warmest greetings from Premier Place Hotels. Thank you for leaving us a review. We glad that you satisfied about our facilities and service. It’s always a pleasure to received feedback from you. Looking forward to welcoming you back here. Warm regards,Fanya DeaGuest Relation Officer
Nadhliyah
Classic Twin Room
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 9, 2024
Nyaman
Response from Property: Dear Nadhliyah, Warmest greetings from Premier Place Hotels. Thank you for taking your valuable time to review. We glad to know that you overall impressed about our facilities and service. We take pride in providing a clean and comfortable space for all of our guest. We hope to see you again in the near future.Warm regards, Fanya DeaGuest Relation Officer